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Hierarchy of CDM Accounts


Overview

  • Cloud Device Manager (CDM) is designed into a 3 level hierarchy.  That structure looks like this
    • OEM Account
      • Reseller Account
        • Tenant Account
  • For each type of account there can be 1 or more Users associated to that Account and a single user can be associated with more than 1 Account

Account Type In-depth

  • A logged in user inside an Account can see everything at their own level plus anything below their level.
    • OEM Account
      • Can create Resellers and Tenants
      • Can see all the CDM data for all Tenants under all Resellers that are under the OEM account.
      • A OEM Account can not create CDM data directly for themselves.  They have to create it for a Tenant which always belongs to a Reseller which means every OEM account has a Reseller Account under them that may be the same entity as the OEM that way they can add Tenants below that Reseller to create CDM Configs.
      • Can only be setup by Clearly IP and is reserved for Partners who reseller to Resellers below them and who have Tenants below the Resellers.
    • Reseller Account
      • Can create Tenants
      • Can see all the CDM data for all Tenants under the Reseller account.
      • A Reseller Account can not create CDM data directly for themselves.  They have to create it for a Tenant which is under the Reseller which means every Reseller account has a Tenant Account under them that may be the same entity as the Reseller that way they can create CDM Configs for that Tenant.
      • Can only be setup by Clearly IP and is reserved for Certified Partners who resell our services to customers (Tenants)
    • Tenant Account
      • Belongs to a Reseller Account that belongs to a OEM Account
      • Tenant Accounts can create CDM Data that is linked to their Tenant Account.
      • The Tenant Accounts Data can be seen by their Reseller and the Resellers OEM if the Tenant is part of a Reseller,OEM Relationship and was created by a Reseller.
      • Tenant account is usually the End Customer or End User and all the logic of managing devices belongs under a Tenant.. 

User Guides

Below is a list of the Admin Guides based on the Account Level permissions of the user

Logging In

  • Open a web browser to https://devices.clearlyip.com
  • Login with your Clearly IP Single Sign On (SSO) Username and Password. This is the same username and password used to login to Clearly IP Support Site and different Portals.
  • Click on the CDM Tab at the top.  If you do not have a CDM tab that means your account is not setup with CDM access.  At this time CDM is not sold or offered as a stand alone product and is bundled with the Clearly Cloud offering only.





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