• Released: 2024-11
• Features Added
  • Adds the ability to search and filter voicemail by date and folder
  • Adds a link to the user DIDs in the user welcome email
• Bug Fixes
  • Fixes an issue where new chat messages would be hidden behind the menu on mobile
  • Fixes an issue where you could not click to dial a contact when the number was an extension
  • Fixes an issue where the expand option was not working in user page on Call Panel
  • Fixes an issue with the SMS filter list by DID on Call Panel
  • Fixes CLID prefix not getting removed from Follow-Me on Call Panel
    
  • Fixes an issue where the sort by options on the users page in Call Panel did not work correctly
  • Fixes an issue where Follow Me did not allow international numbers
• Improvements 
  • Improves visual display of voicemail parameters in Call Panel
  • Improves time conditions planning notice text in time conditions in the adminstration panel
  • Improves missing permission error on call panel
  • Improves the default text for text to speech in the administration panel
• Private Cloud OEM Features and Fixes
  • Adds the ability to search by client realm on the client license page
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where OTP could not be put in when a holiday theme was being displayed
  • Fixes an issue with a permissions migration from 1.3.52.2
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with updating custom destination on a User update
  • Fixes an issue with slow loading of the client licenses grid
  • Fixes an issue with the can_watch_users permissions for DIDs
  • Fixes an issue with the creation of aliases related to realm proxy
  • Fixes an issue with custom configuration not being properly initialized on application startup
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Fixes the ability to pass client license booleans as booleans and not just strings via the API
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where you could not add the last outbound caller to the blacklist
  • Fixes missing screen pop feature in the new settings page in Call Panel
• Improvements 
  • Improves description in Time Conditions for the FollowMe type
  • Improves screen popup help text
• Private Cloud OEM Features and Fixes
  • Fixes client license api input value validations 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • Adds the ability to use the Call forward feature from the Call Panel Dialer.
  • Adds the ability to add extension to contacts
  • Adds Blocking Inbound Caller ID Name and Number
  • Adds feature code to block calls from specific phone numbers
  • Add ability to see Phone Numbers linked to a user in your Settings in Call Panel
  • Adds SAML as a new authentication provider
  • Adds ring strategy management for Ring Groups
  • Adds a basic URL-based screen pop capability for inbound calls received via Call Panel
  • Adds time condition for follow me
• Bug Fixes
  • Fixes an issue where user updates may not complete, leaving a broken user record 
  • Fixes an issue where time conditions could not be toggled via the feature code using the dialer in Call Panel 
  • Fixes an issue where feature codes couldn't be dialed via the Call Panel Dialer
  • Fixes an issue where users were not properly redirected to the correct view when leaving or closing a chat room
  • Fixes an issue where personal conference settings did not always load data
  • Fixes an issue where the drawer for Voicemail was not consistent with other drawers in Call Panel
  • Fixes pagination not updating for in the Users drawer when searching users
• Improvements 
  • Perform create/update/destroy synchronously for chat user updates
  • Improves custom filtering on logs sms and email body
  • Improves chat room title responsiveness
  • Improves handling of Click-to-dial
  • Improves the layout and experience for the User Settings interface within Call Panel
  • Improve Clearly Anywhere Quick Dial to show most of the features from Call Panel
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Adds interactive push notification for direct chat messages for Clearly Anywhere with upcoming messaging revamp
  • Adds abandoned calls to the Queue Report
  • Adds endpoint to get a users' list of phone numbers for CRM purposes
  • Adds API limits for the users api endpoint
  • Adds support for MWI on custom destinations
  • Adds the ability to set failover nodes for Audio Conferencing and Queues

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue when sending larger media in via MMS
  • Fixes an issue where voicemail messages may be marked as read due to CRM integration 
  • Fixes an issue where aliases may not be updated correctly, leaving a broken record 
  • Fixes a spelling error in queue member pause code titles
  • Fixes an issue with Text To Speech missing some parameters for some voices 
  • Fixes an issue with the call panel user permission missing
  • Fixes an issue where the directory api used by Cloud Device Manager may return more personal contacts for extensions than requested
  • Fixes an issue with mis-routing refer packet with short header names
  • Fixes an issue where queue calls may not be recorded when using the new routing backend 
  • Fixes an issue where parking could crash when empty aliases list is returned using the new routing backend
  • Fixes a DND synchronization issues between Call Panel and Clearly IP phones
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-09
• Features Added
  • Added option to export CDRs as CSV from call panel
  • Added ability for calling ring group member in another client that you have linked
• Bug Fixes
  • Fixed issue where inviting users to a conferences room was requiring a PIN when it should not have been
  • Fixed an issue where searching for users was not always consistent
  • Fixed an issue with editing/removing options in the Digital Receptionist menu
  • Fixed an issue with linked inter-client blind transfer not working
  • Fixed an issue with direct parking when having multiples lots
  • Fixed an issue with saving announcement when there was an existing announcement 
  • Fixed an issue with pagination in users profile with routes
  • Fixed an issue where the message proxy we utilize could crash in some scenarios
  • Fixed an issue with pre-announcement not capturing all digits if interrupted by DTMF
  • Fixed *86 not playing default music on hold
• Improvements 
  • Improved user status tooltip in call panel
  • Improved call panel chat presence loading speed
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Improved media request in crm-bridge
  • Updated our video conferencing backend

• Released: 2024-08
• Features Added
  • N/A
• Bug Fixes
  • Updated the backend used for chat and SMS for various bug fixes and performance improvement
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-07
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with Voicemail emails not being sent in certain scenarios
  • Fixes an issue with the Time Condition exception time range selectors
  • Fixes an issue with the recording feature code *60
  • Fixes an issue with Answered events with our CRM integration
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Fixes an issue with Keberos Authentication
  • Fixes an issue with Call Detail Records not loading for Administrators
  • Fixes a crash in one of our proxy servers when a media node is disabled in the load balancer
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-07
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with name validation for Video Conferences
  • Fixes an issue with the text alignment on the voicemail emails
  • Fixes an issue with new user emails not being sent 
  • Fixes an issue with tag management for personal contacts
  • Clarifies the voicemail settings placeholders for email/pager/sms
• Improvements 
  • Adds new permission to update Time Conditions
  • Adds new permission to be able to control other users Click to Dial settings
  • Changes how call history is stored in Call Panel, to allow history to be stored per user
  • Adds the display of feature codes in the call history in Call Panel
  • Adds new call history icon in the call menu
  • Add transcription category to the voicemail grid in Call Panel
• Private Cloud OEM Features and Fixes
  • Adds Custom Configuration Option to chose if Clearly Anywhere Info button is displayed in Call Panel 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-06
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements 
  • Updates the Voicemail Email Template
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-06
• Features Added
  • N/A
• Bug Fixes
  • Fixes a potential issue with routing calls to paging from an external number
  • Fixes an issue where permissions for announcement recording were not available
  • Fixes an issue where old voicemail messages were not viewable via Call Panel
  • Fixes an issue where searching the activity log may not have worked
• Improvements 
  • Updates Call Panel to use a different blue than before
  • Updates styling and layout for our voicemail transcription in Call Panel
• Private Cloud OEM Features and Fixes
  • Adds description to the Media Node Load Balance Grid view
  • Fixes an issue with max seconds voicemail validaiton breaking database migrations
• Backend Changes for upcoming features and improvements
  • Fixes an issue with originating calls via our Spoke API
  • Fixes an issue with getting media from our Spoke API 

• Released: 2024-06
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where 3 way conference calls may fail for external inbound calls in Call Panel
  • Fixes an issue where users may be unable to save voicemail configuration in Call Panel without an email address being set 
• Improvements 
  • Adds clarification for the SMS/Pager placholder in the VoiceMail Configuration section of Call Panel
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-05
• Features Added
  • Adds the ability to download call recording in bulk
  • Adds permission control for feature codes
  • Adds ClearlyIP to transcription providers
• Bug Fixes
  • Fixes an issue with transcription requiring an email and voicemail notification to be configured in order to work
  • Fixes an issue with user profile picture on user drop-downs
  • Fixes an issue with Call History showing cut off number
  • Fixes an issue with calls being answered on a different realm
  • Fixes a potential issue with direct call pickup
• Improvements 
  • Company name is now shown in client form
  • Adds two new options in voicemail configuration "Voicemail Play CID" and "Voicemail Play Envelope"
  • Adds extension selector in ring group edit form
  • Adds additional file format support for uploads in chat
  • Improved international phone number formatting for SMS dids
  • Improved extension pick list when configuring queues
  • Improved permission selection for multiples users when listing voicemails
  • Adds condition id when listing and editing time conditions
  • Improved global activity logs tracking history
  • Adds interactive push notifications to MGM for Clearly Anywhere
  • Prevent repeated search with call history
  • Adds speaker volume option to page groups
  • Improved SMTP errors logs handling
  • Fixes multiples typos with client callers ids
  • Combined multiples announcements forms
  • Move Announcements, Contacts, and Call History into the main Navbar in call panel
• Private Cloud OEM Features and Fixes
  • Adds custom config option to hide More Info button for Clearly Anywhere in Call Panel
  • Adds clearly anywhere more info link custom configuration and api
• Backend Changes for upcoming features and improvements
  • Lays the groundwork to add the ability to save a default Clearly Anywhere landing page

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • Fixes an error that could cause a popup to appear when callpanel is loading (Failed to init application)
  • Fixes an issue with parking calls from queues
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Removes some legacy event service parameters from the API

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Adds option to enforce a minimum registration expiration time
  • Disables legacy SIP replication which has not been utilized in some time
  • Adds ability to cache DNS entry on the SIP Proxy
  • Adds a new dedicated event proxy service
  • Route call panel event through a new dedicated event proxy service

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where user permissions could be removed if when are updated by a limited client user 
  • Fix an issue with phone number validation in when editing a contact
• Improvements 
  • Updated the welcome email subjects and intros for improved clarity
  • Added recommended logo size to the branding page
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue with Blind Transfer to the Parking extension for incoming external calls
  • Fix an issue with the preview of uploaded video files chat
  • Fix an issue where you would see an empty destination list for voicemail transfers in Call Panel
  • Fix an issue where the queue form wouldn't save in the management interface
  • Fix an issue where you couldn't edit a contact in Call Panel
  • Fix an issue with permissions for missed calls as it related to Call Panel
  • Fix a typo in in the bulk delete popup for Contacts in Call Panel 
• Improvements 
  • Added ability to add Australian numbers in in a Contact via Call Panel
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Remove the need for the year on a date when setting up time conditions

• Released: 2024-03
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue with voicemail transfers showing an empty destination list in Call Panel
  • Fix an issue with not being able to send video files in chat
  • Fix an issue with not being able to send audio files in chat
  • Fix an issue with time conditions which could shift time zones causing them to be incorrect in certain situations
  • Fix an issue with announcements showing the announcement id instead of announcement name in the announcement selection dropdown
  • Fix issues with MMS and multiple numbers being shared with multiple users
  • Fix an issue where queue calls could potentially become orphaned in the display in Call Panel
  • Fix some issues with MWI  
• Improvements 
  • Improved support for Australian number in contact list
  • Improved support for Australian numbers in SMS
  • Allow multiple numbers in follow me
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-03
• Features Added
  • N/A
• Bug Fixes
  • Fixed missed calls option not showing up in call panel
• Improvements 
  • Remove the "(Beta)" label from the Notifications
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-02
• Features Added
  • Introduced a new feature to play an announcement on outbound calls
  • Added the ability to have multiple parking lots
  • Added the ability to add a concurrent call limit to a DID
  • Added ability to have have set a time condition to Early Open/Early Close
    • The time condition will resume it's normal behavior at the next event time
  • Added the ability to set an announcement at a DID which will play on an inbound call
• Bug Fixes
  • Fixed an issue where user changes may not have been reflected between Clearly Anywhere and Call Panel
  • Fixed an issue with app icon resolution for Call Panel
  • Fixed an issue where the call direction in Call History in Call Panel could show incorrectly
    
  • Fixed an issue where directory calls where missing in the call history
  • Fixed an issue with add/remove numbers when adding Contacts in the contact form
  • Fixed an issue with the validation of max seconds in the voicemail settings 
  • Fixed an issue where you could not have multiple notification rules with the same destination in notifier
  • Fixed an issue with hangup reporting with parking
  • Fixed an issue with intercom auto-answer in Call Panel
  • Fixed an issue when search for an extension
• Improvements 
  • Improved the description for the intercom feature code
  • Added a new API endpoint to get follow me time conditions
  • Added ability for users to generate their voicemail greet from text to speech
  • Added a setting to a user's call panel setting to determine if we show missed calls in Call Panel
  • Added the ability to mass delete contacts
  • Added the ability for users to add a contact from their call history in Call Panel
  • Changed Call Panel text menus to utilize icons
  • Made improvements to the buddies (users) drawer when in mini mode
  • Added client name to the list of variables that can be used for Notifier notifications
  • Made improvements to the call recording player layout
  • Improvements to the new quick dials in Clearly Anywhere
  • Improve avatars for Queue Agents in Call Panel
• Private Cloud OEM Features and Fixes
  • Fixed migration issues that could occur when feature codes do not exist
  • Adds ability to send a welcome email on client creation via the API
• Backend Changes for upcoming features and improvements
  • Added ability to log registration logs via our notifier project
  • Added the support to generate SSL certificates for SIP TLS
  • Improved Call Detail Record indexes
  • Various improvements to our CRM bridge for talking to our Spoke API

• Released: 2024-02
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where contact list in Call Panel on refocus
  • Fix an issue where queue call information was lost on a reload in Call Panel
  • Fix an issue where a public room could not be closed with being joined within Call Panel
  • Fix an issue with validation of the max seconds when setting up a voicemail box 
• Improvements 
  • Improves the voicemail transfer destination autocomplete form in Call Panel
  • Improvements to the way we handle SMS messages for DIDs that are assigned to multiple users
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-01
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements 
  • Improves browser compatibility for Call Panel
• Private Cloud OEM Features and Fixes
  • Fixes an error when trying to delete a SIP Trunk
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-12
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with the default profile picture if a user did not have chat permissions
  • Fixes a potential issue with queue routing in very rare scenarios
• Improvements 
  • Improve performance of our contact list model 
• Private Cloud OEM Features and Fixes
  • Fix migration with Contacts and external number tags
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-12
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where unread count wouldn't be dismissed after opening a direct message or SMS conversation
  • Fixes an issue where sometimes chat notifications wouldn't show up
  • Fixes an issue where rooms were always trying to be set to read even when they didn't have unread messages
  • Fixes an issue where DIDs routing to an extension would not show properly in CDR records
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-12
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with voicemail transfers in Call Panel
  • Fixes performance issues with presence
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-12
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where time conditions required a time zone to be set even though we should use client time zone if empty
  • Fixes an issue where errors wouldn't be shown if channels couldn't be created
  • Fixes the alignment of the chat unread notification when the chat grouping header is collapsed in Call Panel
  • Adds new overlay to channels you haven't joined to make it more apparent you can't interact with it 
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-12
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where the OTP SMS options wasn't being displayed even when a system SMS DID was set 
  • Fixes an issue where the notification toggle in Call Panel would be inconsistent
  • Fixes the direction of calls being displayed incorrectly in call history in Call Panel
  • Fixes an issue in chat where you could not load more messages with infinite scroll
  • Fixes an issue with BLF and Polycom phones
• Improvements 
  • Adds ability to see unread message count based on the chat grouping when the grouping is in a collapsed state
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Make destination prefixes update faster

• Released: 2023-12
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where Text to Speech Announcements could not be saved since the update to v1.3.48
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A 

• Released: 2023-12
• Features Added
  • Added ability to set static Caller ID on ring groups and follow me calls
  • Added ability to action multiple voicemails in Call Panel at the same time
  • Adds the ability to manage notification settings in Call Panel
  • Adds ability to have Clearly Anywhere Dial Actions which allows forcing calls over GSM
  • Adds ability to limit what Locations and Call Back Profiles a user can see in Call Panel
• Bug Fixes
  • Disable the ability to get OTP codes via SMS when no SMS DID is defined
  • Fix an issue prevent the audio test in Call Panel from playing audio
  • Allow caller number filters in Call Notifications rules to be blank
  • Fixed typo in the Clearly Anywhere menu
  • Fixed issue with the voicemail transcription confidence level minimum value in the user form
  • Fixed a French translation for Digital Receptionists (IVR)
  • Removed notice saying that CDR export was limited when it was not
  • Added back the ability to allow customers to open new support tickets from the management interface with their reseller, if setup by the reseller
  • Fixes an issue with user creation when the voicemail length limit is not set
  • Fixes an issue where conversations weren't being removed from users in Call Panel when removing their permissions for a SMS DID 
  • Added fixes which will prevent announcements from being allowed to be in an endless loop
  • Fixes an issue where the paging group menu would be missing
    
  • Fixes an issue where chat would say it failed to load DM after creating a new direct message
  • Fixes an issue where direct messages and SMS messages wouldn't refresh on the submission of new conversations
  • Fixes an issue where table header and foots would not refresh correctly after a language change
  • Fixes an issue where user creation would fail due to the user hitting the user limit, but it wouldn't say what the limit was
  • Fixes an issue with an invalid sort parameter which would cause issues creating new conversations
  • Prevent users from being created with an invalid profile ID which would cause then to receive an error when trying to login
  • Fixes an issue which prevents follow-me numbers from being being added when separated by commas
  • Fixes an issue where aliases where not being cleaned up on the backend when updating external extensions
  • Fixes an issue where the transcription could be linked to the wrong voicemail
• Improvements 
  • Increased upstream read timeout for our API routes
  • Adds browser notifications and sound for chat messages in Call Panel
  • Various improvements to chat in Call Panel
  • Improved phone number formatting in Call Panel
  • Adds ability to autocomplete call transfers in Call Panel via typing the extension or user's name
  • Allows users to select multiple extensions to see all call history on one screen in Call Panel
  • Improves filename of downloaded recording when downloading via Call Panel
  • Adds ability to set a max voicemail length in client preferences
  • Make time zone configurable per Time Condition
  • Restricted and unified the logo size used in emails
  • Added additional fields to user import/export CSV
  • Added the ability to duplicate a Digital Receptionist (IVR)
  • Various voicemail transcription and translation improvements
  • Added Clearly Anywhere downloads links in the user information email that gets sent if the user has access to Clearly Anywhere
  • Added a new API to allow you to pause/unpause an agent in a queue
  • Require password when changing OTP settings
  • Allow search company name when search clients or resellers
  • Adds None as a ringtone option 
  • Adds server side sort and pagination to chat for Call Panel
  • Improved the Clearly Anywhere Contacts API 
  • Show callback profile name in Emergency Caller ID Settings
  • Enhanced call forwarding and follow me number validation
  • Make Voicemail Transcription Dialog in Call Panel work better with longer translations
  • Improve button placement for the read voicemail transcriptions button
  • Hide chat direct message context menu if the chat is closed
  • Transcription now uses the transcription language and not the user language for translation
• Private Cloud OEM Features and Fixes
  • Disable the ability to get OTP codes via SMS when no SMS DID is defined
  • Adds new Callback Number field to the Emergency Callback Profile API
  • Adds ability to list the Callback Number of an Emergency Callback Profile in Call Panel when provided via the API
  • Disabled sort on non sortable Load Balancer columns
• Backend Changes for upcoming features and improvements
  • Updated SIP Proxy library used by various components
  • Integrated new standalone SIP Proxy library used by various components
  • Refactored notifier to fix global variables
  • Added ability for notifier to log SIP registrations to the database
  • Lays the groundwork to allow users to see Users (Quick Dials) in Clearly Anywhere using your User settings from Call Panel
  • Updated the max length of the Caller ID Number for Emergency Call back Profiles
  • Added the ability in the Company Directory API to filter by tag
     

• Released: 2023-10
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue with voicemail rotation 
  • Fix an issue with the routing of originated calls via the originate API
  • Fix an issue with TLSv1.2 ciphers
  • Fix an issue with the Apply and Email Users button
  • Fix a potential issue with displaying clients to a reseller
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Fix empty DNS entry check
  • Adds option to skip DNS creation on new deployments
    
• Backend Changes for upcoming features and improvements
  • N/A
     

• Released: 2023-10
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where a DND status wasn't being syncronized between the phone's BLF and call panel
  • Fix an issue where users weren't properly sent to the dial by name directory for some call scenarios 
    Fix an issue where the riginate API used the wrong caller ID, now using callerID not calleeID
• Improvements 
  • Updated the default extension ringtone help text in the client settings to help avoid confusion
  • Update to use the chat url for avatars
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Update to be able to override the chat url
     

• Released: 2023-08
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where the destination alias form is broken
  • Fix an issue where the user language could be using the old format when it should be using the new format
    • Prior to this fix, there could be issues with saving default caller id in the client settings
• Improvements 
  • Update US/Canada default prefixes on new installs
  • Update default outbound rules on new installs
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A
     

• Released: 2023-08
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where caller id preference for follow me calls may not be honored
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Remove additional headers when sending packets to user devices since they don't need them
     

• Released: 2023-08
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where some chat messages may not load correct in Call Panel
  • Fix some display issues with the Users page in light mode in Call Panel
  • Fix a bug where not all direct messages may show in call panel in the chat interface
  • Fix a bug with the welcome template for Clearly Anywhere and welcome emails
  • Fix an issue with limited accounts which may not have allowed limited accounts to perform certain actions
  • Fix an issue where queue periodic announcements would point to an invalid announcement
• Improvements 
  • Improvement to CDR exports
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A
     

• Released: 2023-08
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where SRV could be incorrect if deployment used a subzone for the TLD
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A
     

• Released: 2023-08
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Fix an issue where the realm doesn't display when adding a license record in the user interface
  • Fix an issue which caused user license counts not to be added to configuring licensing via the API
• Backend Changes for upcoming features and improvements
  • N/A
     

• Released: 2023-08
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where voicemail boxes on extension deletion could be orphaned
  • Fix an issue where the announcement form data isn't refreshed after an update
  • Fix an issue where time condition date range only shows 10 records max
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Fix search button and date format for the SMS Log
• Backend Changes for upcoming features and improvements
  • N/A
     

• Released: 2023-08
• Features Added
  • Add BETA support for Page Groups
    • Documentation here
  • Add ability to set what announcement is played when toggling destination
    • Documentation here
  • Add ability to pick sort order for Users on the Users page in Call Panel
    • Documentation here
  • Add ability to pick User Box Size for Users on the Users page in Call Panel
    • Documentation here
• Bug Fixes
  • Fix an issue where the MyPhone menu in the User Management interface would display a blank page
    • NOTE: The user management interface is being removed in favor of Call Panel in a future build
  • Fix issue where limited clients were unable to create users
  • Fix issue where the SIP contact could be too large for the database, causing issues when inserting it
  • Fix issue where adding a Queue prefix caused the Caller ID Name to be removed in voicemail emails being sent for that call
  • Fix issue where update button on announcement form did not work as expected
  • Fix issue where clicking a contact in Call Panel would cause the page to reload instead of calling the user
  • Fix issue where SMS sorting was not working as expected
  • Fix issue where closed chats were counting as unread messages but not being displayed correct when being re-opened
  • Fix issue where User card on the User page of Call Panel could cause formatting issues if the name was long
  • Fix issue where Caller ID was not updating correctly in Call Panel when doing an attended transfer
  • Fix issue where name and unavailable messages are being played when voicemail is set to no prompt
  • Fix issue with dtmf timeout in some scenarios not properly being detected
  • Fix issue where our call bridge for video conferencing would not always reconnect 
  • Various fixes for click to call
• Improvements 
  • Add the ability to set a description in a Destination Alias
  • Adds new API to allow for call origination
  • Adds ability to set the timezone for a client and reseller
  • Adds ability to reset a CRM integration, which is currently in BETA, as a client
  • Adds ability to have user enable specific Dial Number Rewrites at the User level
  • Update wording to explain how Caller ID is handled for Follow Me calls
  • Adds ability to filter directories in the API based on the directory type
  • Improved handling of dns when working with sub zones
  • Adds ability to limit call notifications based on the number that is calling
  • Adds ability to set the country code for a given client
• Private Cloud OEM Features and Fixes
  • Adds maintenance scripts for recording management
• Backend Changes for upcoming features and improvements
  • Refactor routing logic in the Admin Management Interface
  • Adds ability to turn on/off collecting performance metrics 
  • Begin work on mobile views for the User tab in Call Panel
  • Add ability to allow us to send individual dialogs instead multiple. This requires a new setting to be set to take affect
  • Various improvements to our CRM Bridge
    • Skip incoming events if we do not have a local user
    • Fix data sent back in the user payload 
    • Handle origination events with additional metadata

• Released: 2023-07
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where destination dropdowns would not be populated for non client users
  • Fix the URL for the End User Management Portal End of Life notice which directs users to Call Panel
  • Fix Dial Failover destinations when calling users in the directory
  • Fix an issue where calls to Voicemail No Prompt would still get prompts
  • Fix an issue where queue calls could be sent to agents when they should not have been
  • Fix an issue where calls from a ring group would be transferred to a extension's custom destination after hang up
• Improvements 
  • Adds additional monitoring for Job Queue
  • Adds additional monitoring if we have an empty voicemail file
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-06
• Features Added
  • N/A
• Bug Fixes
  • Fix a potential issue where the user form email wouldn't send
  • Fix an issue with scrolling on the chat tab of Call Panel on mobile
  • Fix an issue where queue calls could not be transfer via DTMF
  • Fix an issue where Voicemail (No Prompt) may not have worked as expected
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Improve the CDR query
  • Adds optimization to various queries on the backend

• Released: 2023-06
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where Music on Hold may be the default Music On Hold in some situations instead of the Client's Music on Hold
  • Fixes a potential issue with DTMF timeout and matching in the directory
  • Fixes an issue where MWI was not published for unregistered users
  • Fixes an issue in Call Panel where call recording states weren't properly being reflected
  • Fixes an issue with ringgroup failure destination detection to prevent hangups from being directed to that destination
  • Fixes an issue where Time Conditions didn't honor SIP Alert Info headers
  • Fixes and issue where we were not properly checking for VoiceMail (No Prompt) in some call flows
  • Fixes an issue where queue stats in Call Panel were being generated by queues in the paginated draw and not the watched queues
  • Fixes an potential issue with click to dial
  • Fixes an issue with chat room avatars and status
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-05
• Features Added
  • N/A
• Bug Fixes
  • Fixes an where Use As Caller ID was always set to false when importing Contacts
  • Fixes an issue with the Chat/SMS Room headers on mobile
  • Fixes an issue with Click to Call not populating the Dialer
  • Fixes an issue with avatars potentially not being correct
  • Fixes an issue where avatars could potentially have the wrong status shown
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-05
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where calls going to a toggle destination were not completing properly
  • Fixes an issue where the directory would always spell the name, even if the user had their name recorded
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-05
• Notices
  • Adds notice about end users being directed to Call Panel after June 30, 2023
• Features Added
  • Adds the ability to have multiple company directories
    • Directories can be created using by using contact tags
    • Documentation here on this new Feature
  • Adds the ability to chat with users directly from the Users page in Call Panel
    • To start a chat, select the new chat button on the User Card
    • Documentation here on this new Feature
  • Adds expanded Call Barging options in Call Panel based on permissions. The new modes are Monitor, Full barge, or Whisper to a specific party.
    • Documentation here on this new Feature
  • Allow users to set the external caller ID for Follow Me
  • Allows users to now forwards calls to valid ring groups
• Bug Fixes
  • Fixes an issue where renaming a Queue would remove all agents in the Queue
  • Fixes an issue where create and update would not work if you only had permissions to manage your own personal contacts
  • Fixes an issue where transcription confidence could not be 0 even if transcription was disabled
  • Fixes issues with bulk emailing users wasn't working as expected
  • Fixes an issue where call panel may not have the Caller ID Name on the Users page on a page refresh
  • Fixes an issue with shared contacts not being displayed in the contacts section of the dialer
  • Fixes an issue where if you updated a user to change the username, the chat username was not being updated
  • Fixes an issue in call panel where going to the next page in the Queue list meant the queues you were watching disppeared from the main view
  • Fixes an issue where a new user cannot be created if you previously had a user with the same extension that was deleted 
  • Fixes an issue where limited clients were unable to see permissions groups and user permissions
  • Fixes an issue where voicemail settings could not be saved because of the max message limit was set incorrectly. This fix now ensure the frontend and backend validation is the same and the apporporiate erorr should be displayed.
  • Fixes Text to Speech validations in Announcements
  • Fixes a localization issue when copying the video conference url from Call Panel
  • Fixes an issue with the validation was different in Call Panel and the Administration Interface for Short Notifications/Pager Email Notifications
  • Fixes an issue with closing Direct Messages and SMS messages via Call Panel
  • Fixes an issue where video conference expirations where not being localized in Call Panel
  • Fixes an issue where clicking on a contact phone number in Call Panel caused the page to refresh when triggering click to dial
  • Fixes an issue where sometimes user would see an error that stated "Failed to get current user" in Call Panel
  • Fixes an issue where if extensions has a destination on busy set we would incorrectly send calls to the destination on unavailable 
  • Fixes an issue if a user has a custom destination set for their voicemail to be an IVR
  • Fixes an issue where Do Not Disturb (DND) was not affecting Queue calls
  • Fixes an issue if you transfer a call to a user who is on Do Not Disturb (DND)
  • Fixes an issue where call could be sent to ring group failover destination after being hung up
• Improvements 
  • Add new chat interface in Call Panel
  • Adds Clearly Anywhere QR Code and deep link in the Weclome Email sent to new users
  • Moves toggle destinations to the new backend
• Private Cloud OEM Features and Fixes
  • Allow admins to set the external codec for external calls on a per client basis
  • Fixes an issue with Menu Name overrides via Custom Configuration not being set correctly due to the locale not being correct
  • Fixes an issue with the Block list may have shown a white page due to the orphaned data in the backend
  • Improved the load balancer response when unable to route a call due to a 404, whereas we previously displayed a 500 response
  • Adds ability for multiple instances to be able to send and receive calls from other Clearly Cloud instances
• Backend Changes for upcoming features and improvements
  • Adds missing primary keys for new database deployment mode
  • Lays the groundwork for bringing Chat to Clearly Anywhere
  • Begins laying the groundwork to allow custom dial patterns to update call destination numbers for different users on the same realm
  • Start laying the groundwork for page groups
  • Start laying the groundwork to add the ability to have an Digital Receptionist for Video Conference rooms
  • Start laying the groundwork to allow you to have your own announcement played when toggling a destination

• Released: 2023-04
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where default language may not be set correctly on the signin page
  • Fixes an issue where the locale cookies wasn't stored as a permanant cookie
  • Fixes an issue where the thread id of certain messages were causing incorrect threads in Clearly Anywhere
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A
    

• Released: 2023-03
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where user's might get an unexpected white page on login which is usually solved by clearing cache and cookies
  • Fixes an issue where the default favicon was not being used if no other icon was found
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Improves DNS processing for sub zones
• Backend Changes for upcoming features and improvements
  • N/A
    

• Released: 2023-03
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with ring group failure destinations not always working as expected
  • Fixes an issue where French voicemail prompts played in English
  • Fixes an issue where it was possible for an IVR to get into an endless loop
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A
    

• Released: 2023-03
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with voicemail playback and voicemail to email
  • Fixes an issue where clients were unable to delete Call Recordings
  • Fixes an issue where clients would still be shown that a Call Record recording was still playable after the recording has been deleted
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A
    

• Released: 2023-03
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with Kerberos authentication
  • Fixes an issue with blank passwords on CSV import for new users
  • Fixes a missing translation which caused an undefined error in the Information box for Ring Groups
  • Fixes an issue where a new chat could not be created if uploading a file
  • Fixes a potential issue where MMS messages can cause a loop in Call Panel if a phone number is shared by multiple people
• Improvements 
  • Improve how we clone dial patterns 
  • Add better error logging on DNS creation failure
• Private Cloud OEM Features and Fixes
  • Improve self-signed certification support
  • Move video conference administration to the the System Menu 
• Backend Changes for upcoming features and improvements
  • Lay the groundwork to modify the logic behind active destinations and BLFs
    

• Released: 2023-02
• Features Added
  • Added the ability to manage video conferencing from Call Panel with proper permissions
  • Added the ability to set specific ringtones (Alert-Info headers) for DIDs, Ring Groups, Queues and IVRs
    • NOTE: That this feature is considered BETA at this time.
• Bug Fixes
  • Fixes personal conference state issues in Call Panel including an issue where you might have had to reload the page after enabling/disabling your personal conference room
  • Fixes an issue where the IVR options are broken while a Pre Announcement is playing
  • Fixes an issue where contacts where not able to viewed within MGM if they had multiple read_for permissions
  • Fixes an issue where voicemail is triggered after answering and hanging up a follow me call
  • Fixes an issue in Call Panel where you were unable to disable follow me if you didn't have a follow me number set
  • Fixes an issue where the Email mouseover help text was wrong in the user form in MGM
• Improvements 
  • Adds support for UK and Australia language prompts
  • Move the announcement tab in Call Panel into the User dropdown
  • Adds a default sound for iOS push notifications
  • Updated the wording for Follow Me when setting the External Caller ID setting to make it clearer what is expected to happen
• Private Cloud OEM Features and Fixes
  • Allow Private Cloud OEM customers to use Google Cloud for some supported features
• Backend Changes for upcoming features and improvements
  • Update to the backend media servers
  • Update the backend for Follow Me
  • Updates the naming of our Websocket Proxy Endpoint API
    • NOTE: The old endpoint is still available but is considered deprecated at this time
  • Backend framework updates

• Released: 2023-01
• Features Added
  • Adds ability to view server contacts in Clearly Anywhere
• Bug Fixes
  • Fixes an issue where users could not set default SMS Number for Clearly Anywhere in the User Form
  • Fixes an issue where contact phone numbers and email addresses had to be unique, meaning contacts couldn't share contact information
  • Fixes an issue where unread count for SMS could include messages for numbers you no longer have access to
  • Fixes an issue where the date wasn't properly displayed in the downloadable queue reports
  • Fixes an issue where search was broken in the legacy provisioning templates view
  • Fixes some issues with the video conference routing API
• Improvements 
  • Adds fieldset on contact form in Call Panel for emails and phone numbers
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2023-01
• Features Added
  • Adds contact/user avatars for in browser notifications
  • Adds ability for all users of an SMS message to see the full conversation in Call Panel when a single number is shared with more than 1 user.  In the past a user would only see their own replies but now other users who has access to the same inbound phone number can see replies from other users to the Message thread.
  • Adds ability for users to route Inbound Phone Numbers to a user's personal conference room in the destination dropdown
• Bug Fixes
  • Fixes an issue where users would not see SMS Messages if a thread was previously closed and they got a new SMS message to the closed thread
  • Fixes an issue were we were trying to register protocol handlers on browsers that did not support them
  • Fixes a label in Call Panel to make it clear that we are showing the PBX Caller ID Prefix
  • Fixes our usage of the refer header when using click to call
  • Fix for missing click to call permission in Call Panel
  • Fixes an issue where the dialer may not have shown in Call Panel when using click to call after authentication
  • Fix an issue where the Caller ID was incorrectly being updated when a call was placed on hold
• Improvements 
  • Adds better error reporting for transcription timeouts
  • Adds better error reporting for SMS logs
  • Improve DND BLF event publishing 
• Private Cloud OEM Features and Fixes
  • Move system SMS messages to the new SMS Configuration
    • NOTE: you will need to define an SMS Number to use for system SMS messages
  • Removes ability to use the legacy SMS mode
    • If you previously used the legacy SMS Mode, please reach out to support to ensure you are able to utilize the new SMS mode before updating
  • Fixes an issue where the messaging broker may not have all users it needs when booting up
• Backend Changes for upcoming features and improvements
  • Adds ability to send the Caller ID From and To names with Spoke events
  • Implements changes to queue logging for some new things that we are working on
  • Begin implementing changes for our new Company Directory rewrite giving users the ability to have multiple directories

• Released: 2022-12
• Features Added
  • Ability to send welcome email to users in bulk
  • Adds emails to Contacts in Contact Manager
  • Add BETA support for Click to Call
    • This also adds support to use the softphone in Call Panel or send the call your desk phone before dialing
    • Documentation here on this new Beta Feature
• Bug Fixes
  • Fix issues where voicemail pin validation differed between the Management Interface and Call Panel
  • Fix an issue where voicemail to email doesn't work as intended if delete voicemail after notification is enabled
  • Fix an issue where transcription and translation would not timeout causing voicemail notifications from being sent
  • Fix an issue where a client may not be displayed correct in the client list if they were moved
  • Fix an issue with CDR CSV export
  • Fix voicemail notification when voicemail is transferred to another user via the Call Panel
  • Fix an issue with Contact for permissions and Call Panel
  • Fix an issue where Voicemails that were transferred via Call Panel could not be listened to via the phone
  • Fix an issue where source voicemail was not deleted after being transferred to another use via Call Panel
  • Fix redundant calls and non optimal conditions with the chat API
  • Fix an issue where it's possible chat didn't use existing authentication for subsequent calls to the chat API, forcing new authentication
  • Fix an issue where the users page may lose track of event data if it's in a tab in the background for an extended period of time
  • Fix an issue where chat sort may not have sorted correctly at all times
  • Fix an issue where the translation header was shown on voicemail messages if translation was turned off
  • Fix an issue where the voicemail view in Call Panel was not being refreshed after a voicemail was transferred to another user
  • Fix an issue with User cards in Call Panel on presence event
  • Fix an issue where some valid responses weren't being handled properly when getting user presence information
  • Fix an issue where it's possible parking lot updates made in the Management interface aren't reflected when using Call Parking
  • Fix an issue where the chat preview drawer does not render emojis correctly
  • Fix an issue where the chat toolbar loses focus when you go into a chat thread in Call Panel
  • Fix an issue where user card in Call Panel may not display the proper status for users
  • Fix an issue with BLF for calls that are parked via DTMF
• Improvements
  • Sort IVR options by numbers first
  • Adds support for new audio formats for voicemail streaming and download endpoints
  • Update help text on notification rules to explain how triggers can be a number or regular express
  • On mouseover of the user card in call panel we now show presence instead of device state 
  • Various improvements to Call Panel when viewing on mobile devices
    • Drawer widths
    • Disable drag and drop on user cards on mobile
    • Remove the ability to launch in embedded mode for video conferences on mobile
    • Make footer slimmer on mobile
    • Display CDRs to show full width
    • Make voicemail page mobile friendly
    • Make queues page mobile friendly
  • Improvements to the Announcement grid in Call Panel
• Private Cloud OEM Features and Fixes
  • Improved logging of chat errors
  • Adds new custom configuration settings for transcription timeout
  • Adds additional indexes to tables housing BLF data
• Backend Changes for upcoming features and improvements
  • Lay more groundwork for some exciting new features we have coming soon (codename: SPOKE)

• Released: 2022-11
• Features Added
  • Makes the voicemail view in Call Panel mobile browser friendly
• Bug Fixes
  • Fix an issue where notifications were not working as expected with the Notification feature in Beta
  • Fix an issue where presence may not show correctly for users on in the Call Panel User grid
  • Fix an issue where transcription confidence level wasn't set on user import from CSV
  • Fix an issue with CDR search not working as intended
  • Fix an issue where transcriptions would show the translation heading even if you don't have translations enabled
  • Fix for an issue where presence not always being correct 
  • Fix an issue where the Caller ID may not be correct in some scenarios
• Improvements
  • Improve the announcement view in Call Panel
  • Improve last message preview for chat messages in the chat drawer
• Private Cloud OEM Features and Fixes
  • Fix an issue where Admins would see an error if they went to the Destinations page
• Backend Changes for upcoming features and improvements
  • N/A 

• Released: 2022-10
• Features Added
  • Adds the ability to see transcription and translation of Voicemail messages in Call Panel
    • Documentation Here on how to view Transcribed messages in Call Panel
  • Adds the ability to configure the transcription confidence score on a per user basis
    • Documentation Here on how to manage this in Call Panel for users
    • Documentation Here on how to manage this in Client Portal.
  • Adds text to speech fields to announcements in Call Panel and different Text to speech settings.
    • Documentation Here on how to use this feature.
  • Add the ability for you to set your prefer Audio Conference language to determine what language your audio conference prompts will be played in
    • Documentation Here on how to set the language on a Conference Room.
  • Change the time condition time field to allow you to select in 15 minute increments
    • NOTE: You can still type in the time if you need something more granular
  • Adds the ability to remember the chosen columns for list views in the Admin/Reseller/Client GUI.
    • Documentation here on how to manage Column preferences.
• Bug Fixes
  • Fix issue where when a user was removed, we did not clean up any OAuth applications the user had
    • NOTE: The OAuth application was not valid in these instances since no user was linked to them
  • Fix an issue where an SMS thread could show as 2 separate threads if you start the thread by sending to a 10 digit number instead of 11 digits
  • Fixes an issue where CSV import would fail if you were trying to update users
  • Fix for incorrect Clearly Anywhere URLs
  • Fix an issue where device re-sync would be broken if being used with Clearly Device Manager
  • Fix an issue where you would still get a chat notification in Call Panel if you were already viewing the chat
  • Fix an issue where the agent pause status would not show the correct status in Call Panel if you tried manually pausing the agent in Call Panel
  • Fix inconsistencies where sometimes you would see the Caller ID Number and sometimes you would get the Caller ID Name and Number being shown in Call Panel
    • This includes fixes for Extension to Extension calls as well
  • Fix an issue with Destination Aliases did not work for all audio conference rooms
  • Fix an issue where the Caller ID of a parked call was not updated in Call Panel when it was picked up
  • Fix text shown to users when hovering over the phone button on a user card in the user grid in Call Panel
  • Fix an issue in Call Panel where the user dropdown could not be opened if you were on an active call
• Improvements
  • Improvements to the Announcements API
  • Adds the ability to send a start and end date to the CDR API to limit your results 
  • Improve reading the conference PIN number for audio conferences
    • NOTE: This should help enter people into the conference room if they enter the correct PIN without needing to use the # key
  • The active call overlay in Call Panel will now follow the theme color (light/dark mode)
  • Improve the way searches are handle on list views in the Admin/Reseller/Client Management Interface
  • Improvements to the CDR API
• Private Cloud OEM Features and Fixes
  • Adds API Endpoints to configure Secure Websocket Proxies
  • Improved error reporting for our new backend components
• Backend Changes for upcoming features and improvements
  • Lay the groundwork for pushing Clearly Cloud Contacts to Clearly Anywhere mobile for each user.
  • Lay the groundwork for some exciting new features we have coming soon (codename: SPOKE)
  • Lay the groundwork for TLS support for Users/Extensions
   

• Released: 2022-10
• Features Added
  • N/A 
• Bug Fixes
  • Fix an issue where hanging up a video conference in Call Panel would bring you to the Thank You page when trying to join a new conference
  • Fix an issue where the transfer call confirmation dialog in Call Panel had a hardcoded color set making it hard to read in dark mode
  • Fix an issue where the on-demand recording feature code may need to be pressed twice to start recording
• Improvements
  • Improve the user grid in call panel to be more responsive 
• Private Cloud OEM Features and Fixes
  • N/A
   

• Released: 2022-09
• Features Added
  • Add ability to manage other users DND, Call Forward, Call Waiting and Follow Me settings based on permissions
    • Documentation Here on how to switch between different user settings in Call Panel
    • Documentation Here on how to add permissions for a user to manage another users above settings
• Bug Fixes
  • Fix an issue where ringgroup would not always follow forwards and followme
  • Fix a race condition on User Profile loading which may cause feature information to not reflect the correct state
• Improvements
  • Adds a new contact button to the dialer in Call Panel
• Private Cloud OEM Features and Fixes
  • Moves SIP trunking and SMS Configuration Menus to the System Menu
  • Removes unused permissions in the Administration Interface 
   

• Released: 2022-09
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue with Client and Reseller Grid Pagination
  • Fix an issue with searching on the DID page
  • Fix an issue where the End User welcome email showed the email instead of the username
  • Fix an issue where the User Profile Grid didn't properly show if Call Recording was enabled or disabled
  • Fix an issue where Resellers couldn't see the Outbound Route name when trying to edit an Outbound Route
  • Fix one touch record button not properly showing in Call Panel when the user has the correct permissions
  • Removed help text for things that are no longer handled by User Profiles
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • Fix an issue with license validation for vanity users on End User create and update 
  • Fix an issue where trunks list couldn't be ordered in Outbound Routes as intended
   

• Released: 2022-09
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue with the API call to assign a default emergency Caller ID to a client
  • Fix an issue where you were unable to set/update voicemail greetings from Call Panel
  • Fix a display bug where when filtering SMS messages you could see the "Filter with my numbers" header if you only had 1 SMS capable number
  • Fix an issue where read/write_for permissions for Call Waiting, Do Not Disturb, Follow Me, Call Forward, and Intercom didn't allow you to choose what user the permission was actually for
• Improvements
  • By default we now hide login, language, and department in the User Grid of the Administration interface 
• Private Cloud OEM Features and Fixes
  • Add global default values to determine if Direct Media options are displayed or not
   

• Released: 2022-09
• Features Added
  • Add ability to manage other users voicemail boxes and settings based on permissions
    • Documentation Here on how to switch between Voicemail boxes in Call Panel
    • Documentation Here on how to add permissions for a user to manage another users voicemail boxes or settings.
  • Send Voicemail pop up notifications when new Voicemails are left when using Clearly Anywhere Mobile.
  • Add ability to set custom presence text in Call Panel (Documentation Here)
  • Add ability to sort SMS messages in Call Panel (Documentation Here)
  • Add ability to manage announcement in Call Panel based on permissions 
    • Documentation Here on how to manage Announcements in Call Panel
    • Documentation Here on how to add permissions for a user to manage Announcements in Call Panel
  • Add ability to update existing Text to Speech text in an announcement so you can edit it on demand to change your announcement.
  • Show pop up notifications for new Messages from Users or SMS messages received in Call Panel (Documentation Here)
  • Adds CSV Exports for Queue and Queue Agent Reports (Documentation Here)
  • Allow users to set an avatar in Call Panel, as this was previously only available in the Management Interface (Documentation Here)
  • Added ability to have a BLF Hint to monitor voicemail boxes
• Bug Fixes
  • Fix issue where you were unable to search by full or partial realm name on the DIDs page
  • Fix issue where resellers were unable to reset their logo back to the default
  • Fix an issue with legacy phone provisioning where contacts didn't update correctly
  • Fix an issue where SMS to/from numbers where not always being standardized
  • Fix an issue in Notifications were notifications were not being sent if a notification rule contained a SIPMESSAGE
  • Fix discrepency between CDRs in MGM and Call Panel for end users
  • Fix issue in Contact Management in MGM where "Use as Caller ID" option wasn't being saved correctly
  • Fix an issue with permission groups which would show incorrect user counts in a group and cause performance issues
    • Also optimizes migrations for permission groups
  • Fix an issue where a DID could not be updated due to an ID mismatch
  • Fix an issue where Clearly Anywhere emails weren't being delivered when sent via Call Panel
  • Fix an issue where the Clearly Anywhere and Legacy My Softphone menus could disappear in the Management Interface
  • Fix an issue with DIDs routing to a Voicemail No Prompt destination
  • Fix an issue with BLF where they may remain after a parked caller hung up
• Improvements
  • Adds defaults for profile and language settings when uploading user imports from CSV
  • Improve Client and Reseller menus in MGM making it faster and allowing all columns to be sorted
  • Improve the way we delete contact numbers from a Contact
  • Update help menus for Music on Hold to specify we accept wav and mp3 files
  • Improve handling of users using chat that may have the same email address
  • Updated all status avatars in Call Panel to show availability based on Presence 
  • Various performance improvement to SMS in Call Panel
  • Allow multiple emails when setting your email in voicemail settings in Call Panel
  • Improvement to audio conferencing
  • Updated Ring Groups to utilize new backend
  • Remove Follow Me, Call Forwarding, Do Not Disturb and Call Waiting settings from User Profiles as this is now handled by permissions
• Private Cloud OEM Features and Fixes
  • Add ability for Administrators to restrict reseller creation to the API only and not from the MGM GUI
  • Add support for vanity users
    • NOTE: Vanity users are unable to make external calls.  
  • Fix validation for maximum number of video conferences rooms a client can have
  • Fix an issue where Direct Media was shown as an option in the User form even if the setting was disabled by an Administrator
  • Fix a typo in the video conference config menu for max room limit description
  • Add ability to copy to/from numbers from SMS Logs
  • Adds the ability for Administrators to add/edit/delete Paging Auto Answer Headers

• Released: 2022-08
• Features Added
  • Add ability to send notifications to public chat channels
  • Adds the ability to set the default external caller id for a given client via a new API
• Bug Fixes
  • Removed ability to send video messages in chat since this was never implemented
  • Fix issue where limited clients where unable to add new users
  • Fix typo in the API documentation for realms where sort_realm should have been short_realm
  • Fix error message if you try to access the API with an orphaned OAuth Application
  • Fix issue where sometime we referred to Toggle Destination as Destination Toggle, so for consistency it's called Toggle Destination everywhere
  • Fix issues where users would sometimes see a dark chat screen during to API rate limiting
  • Fix follow-me settings not updating after a user's extension was changed
  • Fixed an issue where non-SMS enabled number could show up in the new SMS conversation window
  • Fixed an issue where SIPSIMPLE messaging wasn't working for Notifications (route notifications)
• Improvements
  • Various performance improvements to the Administration Panel
  • Set default Subject and Body in the new Notifications (route notifications) Menu
  • Hide the subject in the new/edit Notification Menu unless you are doing an Email notification (route notifications)
  • Default new User Profiles to be shared with new clients
• Notes
  • N/A

• Released: 2022-07
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue some people were seeing when trying to login to call panel from the admin interface
  • Fix for users who would see "Personal conference data is missing. Can not continue" error when going to the Conference page in Call Panel
• Improvements
  • Improve form validation for personal conference settings in Call Panel
• Notes
  • N/A

• Released: 2022-07
• Features Added
  • Add the ability for users to setup and receive Call Notifications when certain numbers are dials
    • This feature is currently being released as BETA
  • Adds a new Clearly Anywhere page for administrators/resellers/clients
    • Allows you to see device information, push notification capabilities, and allows your to reset a QR code
    • End users can also reset the QR Code themselves in Call Panel
  • Adds the ability for users to set presence via Call Panel
    • Currently we support Online, Away, Busy and Offline
  • Adds a new feature code to allow users to monitor other voicemail boxes
• Bug Fixes
  • Fix an error when trying to search the activity log
  • Fix an issue where Mark as Answered Elsewhere did not properly update in the UI upon save
  • Fix an issue where Contact Manager would show an error when navigating to the Contact menu if the user only had permissions for personal contacts
  • Fix and issue where our country table had some countries listed without and ISO2/ISO3 abbreviations
  • Fix an issue where we would fail to send a voicemail via email if a user did not have call panel access
  • Fixes an issue where searching the Queue Reports did not honor the end date
  • Fix an error that would be displayed to Administrators when clicking on the Phone Number to Block menu
  • Fix an issue where a parked call could be hung up if the caller id name was too long
  • Fix an issue where Apply user setting still sent an email
  • Fix an issue where sometimes failed SMS/MMS were not being logged correctly
  • Fix an issue where some voicemails would not be sent via email due to the character set not always being UTF-8
  • Fix an issue where the phone in call panel would collapse the button if the cursor was not in the area of the phone
  • Fix an issue where the phone in call panel doesn't show a way to cancel a call while it's being sent 
  • Fix an issue where setting Follow Me, DND, and Call Forward might not have changed the BLF if changed from within Call Panel
• Improvements
  • Load Balancer Improvements for white label customers
    • Ability to update a media node status in load balancer from the UI
    • Automatically reload other pieces of the system on load balancer changes
  • New APIs to allow end users to manage announcements 
  • Adds the ability to filter registration logs by date
  • When logged in as an Administrator/Reseller/Client and logging in as a user, if the user is set to login direct to call panel, open in a new tab
  • Changed Destination Toggle to Toggle Destinations so it's consistent throughout the system
  • Add setting to allow users to start conference recording when the first user joins 
  • Allows resellers to revert their branding logo back to the default logo
  • Add a better error message when trying to create a dynamic video conference room in Browser Extension for Clearly Live if a user does not have access to do so
  • Add better error messages if a user is unable to download voicemail recordings 
  • The web softphone in Call Panel previously would show it's name as SIP UA, this has been renamed to Phone in the tooltip showing if it's online or not
  • Adds a helper script for white labels to allow them to manage BLF from the CLI
  • Add feature parity between the 2 different Conferencing backends we had
  • Move ring groups to the new backend
• Notes
  • N/A

• Released: 2022-06
• Features Added
  • Adds the ability to manage Contacts in Call Panel
• Bug Fixes
  • Fixes an issue where Do Not Disturb, Call Forward, and Follow Me wouldn't update on the buddy card in Call Panel
  • Fixes an issue in Call Panel were a user couldn't update Personal Conference settings after de-activating it
  • Fixes an issue where Do Not Disturb was showing the opposite value in the Management Page
  • Fixes an issue where a user could create a realm with whitespace characters in it
  • Fixes an issue when searching the activity log where results would not populate
  • Fixes an issue where a user could think they sent an SMS from a number they no longer have access to, even though it would never go through
• Improvements
  • Moves the notify user checkbox in the Edit User modal to a button
  • Add ability to set a custom Google Big Query Deployment Token on On-Prem Installations
  • Adds ability to generate a password when creating a reseller
  • Adds timezone and enable voicemail fields to the User CSV Import 
  • Adds better Call Panel error messages during certain login scenarios
  • Filter dialplan from the destination dropdown if no dialplan destinations exist
  • Update the expired conference page users see if they try going to an expired video conference room
  • Exposes Dial Patterns to Admins and Resellers
  • Admin users can now at a client level force when a End User logs into to MGM they are directed right to Call Panel instead of MGM.
  • Admin users can now at a client level hide all the legacy built in MGM phone provisioning fields per client.
• Notes
  • As of this release, the CDR Menu in Call Panel has been renamed Call History and is now available in the User menu which you can get to by clicking on your user avatar

• Released: 2022-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where version was not being displayed correctly
  • Fix for missing logs
  • Fix a potential issue with accents in CDR records
• Improvements
  • Show DND, Call Forward and Follow Me on the Buddy Card in Call Panel
  • Improve BLF state when using a feature code 

• Released: 2022-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue when trying to set a hidden menu option as an administrator
• Improvements
  • Send Thread ID and SMS ID as part of the push notification
    • This is a backend change that allows for better handling of notifications and grouping of messages
  • Push notification now includes an unread badge
    • Note: This will always be 1 when you unread messages

• Released: 2022-03
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where MMS could fail when sending from Clearly Anywhere on iOS devices
  • Fix for issue where SMS/MMS push notifications were sent for DIDs that a user had access to but where not assigned to Clearly Anywhere for that user.
  • Fix for issue where Intercom toggle in Call Panel did the opposite logic than expected
  • Fixed an issue where Caller ID would not be displayed correctly if the called number was dialed with a +
• Improvements
  • N/A

• Released: 2022-03
• Features Added
  • Add ability to set a custom RTP Hold Timeout for White Label customers 
• Bug Fixes
  • Fix issue where limited client accounts would get an error when viewing CDRs
• Improvements
  • Improvements to call recording to better handle certain modes
  • Improvements to better handle certain error conditions during certain call flows

• Released: 2022-03
• Features Added
  • Add new ability to steal Queue Calls
    • This adds a new permissions for ability to do this in Call Panel. 
• Bug Fixes
  • Fix issue with chat notification in Call Panel if there is no room in the event
  • Fix issue with dialpad display after call hangup in Call Panel
  • Fix issue with Queue UI and Card Overlapping in Call Panel
• Improvements
  • Show Company Name in the first column of the client list
  • CDR Improvements

• Released: 2022-02
• Features Added
  • N/A
• Bug Fixes
  • Fix issue where park call dialog header did not appear correctly in dark mode in Call Panel
  • Fix issue where queue card would wrap when there was space to expand in Call Panel
  • Fix issue where Queue Pause Code did not render the correct locale in Call Panel
  • Fix issue with Call Panel Chat menu in smaller windows
  • Fix issue with button sizes in voicemail greeting card in Call Panel
  • Fix issue with Voicemail Emails have a errant encoding line at the beginning of the email
  • Fix issue where DND toggle would toggle DND on but not off when calling the feature code
• Improvements
  • N/A

• Released: 2022-02
• Features Added
  • Added ability to have the SIP Registration Log be logged to a separate database
• Bug Fixes
  • Fix custom configuration value which allows a global setting to for voicemails from users on the system to be sent from the global from email address if set
  • Fix typo in Calling Queues menu
  • Fix an issue where duplicate errors were raised in when sending attempting to send an SMS and not having an SMS capable DID
  • Fix to better handle potential SMS issues
  • Fix issue where user would be able to see SMS Menu in Call Panel even if they did not have an SMS Capable DID
  • Fix an issue where queue calls that allowed forwarding would not honor Follow Me
  • Fix an issue where not all outbound calls were getting the correct flags which could introduce unexpected behavior
  • Fix for internal caller-id being sent when blind transferring to an external number 
  • Fix issue when using Use as caller-id was set on a contact which could cause the outbound caller-id to be incorrect
• Improvements
  • Chat Drawer Improvements
  • Provide a beep as a Ringtone when using Call Panel softphone and you receive an Incoming calls when you are already on a call
  • User Profile Tool Tip improvement
  • DID Already Taken Error Improvements via the API
  • Adds support for openssl_verify_mode for SMTP Configuration
  • Improved display of Parked Calls in the Active Calls Menu
  • Moved hardcoded Feature Codes to the database
  • Improvements to the setup and configuration of Video Conferencing on new Clearly Cloud deployments
  • Update Video Conference Backend

• Released: 2022-02
• Features Added
  • N/A
• Bug Fixes
  • Fixes a potential issue with the list of Direct Messages in Chat
  • Fixes an issue with the Activity Log not honoring the date range
  • Fixes missing locale for the API error message returned if a DID is already taken
  • Fixes an issue with Direct Messages in Chat
• Improvements
  • New Message Notifications for Chat in Call Panel
  • Dark Mode Support in Call Panel
  • API Improvements

• Released: 2022-02
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements
  • Improvements to Registration Logs Storage

• Released: 2022-01
• Features Added
  • Added support for Dynamic Video Conferences which are only available via the API with a proper license
    • More information on this feature will be available in a future release
  • Added API to notify a device to re-sync it's configuration 
  • Added ability to search Chat messages
  • Added On Demand Recording Feature Code 
  • Added ability to set a destination after an announcement is played
• Bug Fixes
  • NAT Fix improvements with sequential dialogs 
  • Fix to remove PAI Header in re-invite
  • Fix for Language not being honored during certain call flows
  • Fix for the display of active calls  in the park pickup dialog
  • Fix for reseller custom links not showing in the Client UI
  • Fix issue where voicemail timezone wasn't set to the client timezone properly if it wasn't set by the user
  • Fix an issue with device type causing a potential display with the Users list
  • Fix issue with sending SMS when in Legacy SMS mode
• Improvements
  • Added permissions for Clearly Anywhere and Soft Phone menus
  • Added ability to see Clearly Anywhere settings in Call Panel
  • Added the ability to see and set user settings in Call Panel
  • Added ability to manage personal conference room settings in Call Panel
  • Added ability to define Administrators of a Video Conference at the Client Level which gives the user Administrator controls when joining via Call Panel
  • Added ability to allow Video Conference to display in an overlay allowing you to navigate to other parts of Call Panel while participating in a Video Conference Call
  • Added Auto Login to Video Conferences when joining a Video Conference you have access to via the link in Call Panel
  • Improved API and API Documentation for Video Conferencing
  • Improved various APIs and API Documentation for other features
    • NOTE: You can not request more that 999 items at a time when using limit with the API

• Released: 2021-12
• Features Added
  • N/A
• Bug Fixes
  • Fix an where new locations/clients would see more profiles than they should of
    • NOTE: New clients will only see reseller profiles that are marked to be shared with new clients.
  • Fix an issue where the Clearly Anywhere menu was not showing for users
  • Fix an issue users who were on Chrome 96 or higher had with using Clearly Live Video Conferencing
  • Fix an issue where saving a user would produce an error if you previously get an error that a username is in use for that user
• Improvements
  • N/A

• Released: 2021-12
• Features Added
  • Adds the ability to have Private Channels in Chat, which is still in Beta, in Call Panel
• Bug Fixes
  • Fix an issue where voicemail could not be disabled
• Improvements
  • Add hardcoded feature codes to the feature codes API
  • Add ability to toggle marked answered elsewhere in Call Panel
  • Add ability to see attached files in channels and conversations in Chat in Call Panel 
  • Add additional logging for time zone conversion 
  • Add additional logging for language setup

• Released: 2021-12
• Bug Fixes
  • Fix an issue with menu update
  • Fix issue with user directory provisioning
  • Fix issue where accents in a first or last name prevented emails from being sent
  • Fix typo in menu for Personal Conferences causing a 404 Not Found
  • Fix an issue with legacy SMS mode which was introduced when we rolled out the Chat/Clearly SMS beta. 
    • NOTE: This does not affect Clearly Cloud customers
  • Remove Phone Number to Block and Phone Registration Logs from the Reseller View
• Improvements
  • Add custom conf setting to allow all voicemail emails on a deployment to be sent from a global from address even if the voicemail is left from a user on the same client

• Released: 2021-11
• Bug Fixes
  • Fix an issue where voicemail playback may have the wrong timezone
  • Fix an issue where both options could show disabled in Toggle Destinations
  • Fix an issue where follow me status in the user list would not represent if follow me was enabled or not
  • Fix typo where Company has spelled wrong in Calling Queues
  • Fix potential issue in Time Conditions related to Day Light Savings time change
  • Fix issue where voicemail was not honoring the language the user had set
• Improvements
  • Adds ability to choose which SMS Number to send from in Call Panel if you are assigned multiple numbers 
  • Auto populate the From SMS DID if you are assigned only 1 SMS Number
  • Improvements when Clearly Anywhere gets new SMS messages
  • Adds a new API to get a list of feature codes available to you
  • Add ability to mark calls as answered elsewhere for queues, ring groups and follow me
  • Adds feature codes for Call Forward, Toggle Destination, Follow Me and Do Not Disturb
  • Automatically reprocess failed recording queue

• Released: 2021-11
• Features Added
  • Clearly Silent Intercom
• Bug Fixes
  • Fix issue where incoming messages would not create a new conversation in call panel without a page refresh
  • Fix issue with MMS mime type detection
  • Fix issue where some menu items may have been missing for some users
  • Fix issue where DNS wasn't properly being created on account creation for certain DNS providers
  • Fix an issue with Password Recovery 
  • Fix permission group URL in the permission tab of the user form
  • Regenerate end user menu when a user profile is updated
  • Fix for voicemail auto reply not saving correctly
  • Fix Caller ID being incorrect if STIR/SHAKEN Verification Results were sent
• Improvements
  • Add ability to mark DIDs as SMS Capable
    • If a DID is not SMS Capable it will not be available for SMS assignment
  • Various SMS/MMS Improvements
  • Add back full realm in client form
  • Enable Reason Headers on Cancelled Calls
  • Addition of Follow Me Ring Strategies
  • Return call back to parker if they blind transfer the call to a used parking slot 

• Released: 2021-10 
• Bug Fixes
  • Fixes an issue where old menu items that are no longer valid reappeared.

• Released: 2021-10
• Features Added
  • BETA support for Chat
  • BETA support SMS in Call Panel
    • NOTE: SMS must be Enabled for the Cloud Location in the Cloud Portal/Store for this to function
  • Add ability to view and join Video Conferences you have access to right from within Call Panel
    • NOTE: Administrators can NOT yet administer the video conferences from Call Panel
  • Add ability for username to no longer be tied to your email address
• Bug Fixes
  • Improve page loading speed for the User List view
  • Do not display the Emergency Location and Callback Profile Widget in Call Panel if not system is not configured for Clearly E911
  • Fix issue with pagination for queues and conferences in Call Panel
  • Fixes an issue with the Clearly Anywhere provisioning link in the "Get Ready" email 
  • Add ability to User list view to add a column to see if a User has been Excluded from the Company Directory
  • Fix issue with email validation for newer TLDs 
• Improvements
  • Move the ability to hide pages from Custom Configuration into the Branding module
  • Adds Platform-Version to Header to the response for all API Calls

• Released: 2021-10
• Bug Fixes
  • Fix migration for enabling/disabling follow-me toggle for users who setup follow-me prior to the new toggle

• Released: 2021-09
• Features Added
  • Add ability to enable/disable follow-me without needing to remove the follow-me number
  • Add support to allow Intercom/Auto Answer for Extension to Extension calls.  New feature code created by default of *80 that when dialed before the extension to cause the phone you are calling to auto answer instead of ringing.
• Bug Fixes
  • Fix for online users being out of sync
  • Fix issue with Getting Started Email not provisioning Clearly Anywhere
  • Fix issue with Call Parking in Call Panel showing the call park extension instead of the user that is parked
  • Improve the page load speed of the user list page
  • If not running in a mode that supports Clearly E911, we will no longer show the Emergency Call Back Profile and Dispatchable Location widget in Call Panel

1.2.129