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Clearly Cloud Release Notes


Below are a list of our release notes for Clearly Cloud. To see a list of known issues, please visit our Known Issues page.

1.3.24

  • Released: 2022-01
  • Features Added
    • Added support for Dynamic Video Conferences which are only available via the API with a proper license
    • Added API to notify a device to re-sync it's configuration 
    • Added ability to search Chat messages
    • Added On Demand Recording Feature Code 
    • Added ability to set a destination after an announcement is played
  • Bug Fixes
    • NAT Fix improvements with sequential dialogs 
    • Fix to remove PAI Header in re-invite
    • Fix for Language not being honored during certain call flows
    • Fix for the display of active calls  in the park pickup dialog
    • Fix for reseller custom links not showing in the Client UI
    • Fix issue where voicemail timezone wasn't set to the client timezone properly if it wasn't set by the user
    • Fix an issue with device type causing a potential display with the Users list
    • Fix issue with sending SMS when in Legacy SMS mode
  • Improvements
    • Added permissions for Clearly Anywhere and Soft Phone menus
    • Added ability to see Clearly Anywhere settings in Call Panel
    • Added the ability to see and set user settings in Call Panel
    • Video Conferencing
      • Update call panel to allow Video Conference to display in an overlay allowing you to navigate to other parts of Call Panel while participating in a Video Conference Call
      • Auto login users when joining a Video Conference in Call Panel
      • Improve API and API Documentation
    • Various API and API Documentation Improvements

1.3.23.6

  • Released: 2021-12
  • Features Added
    • N/A
  • Bug Fixes
    • Fix an where new locations/clients would see more profiles than they should of
      • NOTE: New clients will only see reseller profiles that are marked to be shared with new clients.
    • Fix an issue where the Clearly Anywhere menu was not showing for users
    • Fix an issue users who were on Chrome 96 or higher had with using Clearly Live Video Conferencing
    • Fix an issue where saving a user would produce an error if you previously get an error that a username is in use for that user
  • Improvements
    • N/A

1.3.21

  • Released: 2021-12
  • Features Added
    • Adds the ability to have Private Channels in Chat, which is still in Beta, in Call Panel
  • Bug Fixes
    • Fix an issue where voicemail could not be disabled
  • Improvements
    • Add hardcoded feature codes to the feature codes API
    • Add ability to toggle marked answered elsewhere in Call Panel
    • Add ability to see attached files in channels and conversations in Chat in Call Panel 
    • Add additional logging for time zone conversion 
    • Add additional logging for language setup

1.3.20

  • Released: 2021-12
  • Bug Fixes
    • Fix an issue with menu update
    • Fix issue with user directory provisioning
    • Fix issue where accents in a first or last name prevented emails from being sent
    • Fix typo in menu for Personal Conferences causing a 404 Not Found
    • Fix an issue with legacy SMS mode which was introduced when we rolled out the Chat/Clearly SMS beta. 
      • NOTE: This does not affect Clearly Cloud customers
    • Remove Phone Number to Block and Phone Registration Logs from the Reseller View
  • Improvements
    • Add custom conf setting to allow all voicemail emails on a deployment to be sent from a global from address even if the voicemail is left from a user on the same client

1.3.17

  • Released: 2021-11
  • Bug Fixes
    • Fix an issue where voicemail playback may have the wrong timezone
    • Fix an issue where both options could show disabled in Toggle Destinations
    • Fix an issue where follow me status in the user list would not represent if follow me was enabled or not
    • Fix typo where Company has spelled wrong in Calling Queues
    • Fix potential issue in Time Conditions related to Day Light Savings time change
    • Fix issue where voicemail was not honoring the language the user had set
  • Improvements
    • Adds ability to choose which SMS Number to send from in Call Panel if you are assigned multiple numbers 
    • Auto populate the From SMS DID if you are assigned only 1 SMS Number
    • Improvements when Clearly Anywhere gets new SMS messages
    • Adds a new API to get a list of feature codes available to you
    • Add ability to mark calls as answered elsewhere for queues, ring groups and follow me
    • Adds feature codes for Call Forward, Toggle Destination, Follow Me and Do Not Disturb
    • Automatically reprocess failed recording queue

1.3.16

  • Released: 2021-11
  • Features Added
    • Clearly Silent Intercom
  • Bug Fixes
    • Fix issue where incoming messages would not create a new conversation in call panel without a page refresh
    • Fix issue with MMS mime type detection
    • Fix issue where some menu items may have been missing for some users
    • Fix issue where DNS wasn't properly being created on account creation for certain DNS providers
    • Fix an issue with Password Recovery 
    • Fix permission group URL in the permission tab of the user form
    • Regenerate end user menu when a user profile is updated
    • Fix for voicemail auto reply not saving correctly
    • Fix Caller ID being incorrect if STIR/SHAKEN Verification Results were sent
  • Improvements
    • Add ability to mark DIDs as SMS Capable
      • If a DID is not SMS Capable it will not be available for SMS assignment
    • Various SMS/MMS Improvements
    • Add back full realm in client form
    • Enable Reason Headers on Cancelled Calls
    • Addition of Follow Me Ring Strategies
    • Return call back to parker if they blind transfer the call to a used parking slot 

1.3.5

  • Released: 2021-10 
  • Bug Fixes
    • Fixes an issue where old menu items that are no longer valid reappeared.

1.3.1

  • Released: 2021-10
  • Features Added
    • BETA support for Chat
    • BETA support SMS in Call Panel
      • NOTE: SMS must be Enabled for the Cloud Location in the Cloud Portal/Store for this to function
    • Add ability to view and join Video Conferences you have access to right from within Call Panel
      • NOTE: Administrators can NOT yet administer the video conferences from Call Panel
    • Add ability for username to no longer be tied to your email address
  • Bug Fixes
    • Improve page loading speed for the User List view
    • Do not display the Emergency Location and Callback Profile Widget in Call Panel if not system is not configured for Clearly E911
    • Fix issue with pagination for queues and conferences in Call Panel
    • Fixes an issue with the Clearly Anywhere provisioning link in the "Get Ready" email 
    • Add ability to User list view to add a column to see if a User has been Excluded from the Company Directory
    • Fix issue with email validation for newer TLDs 
  • Improvements
    • Move the ability to hide pages from Custom Configuration into the Branding module
    • Adds Platform-Version to Header to the response for all API Calls

1.2.135

  • Released: 2021-10
  • Bug Fixes
    • Fix migration for enabling/disabling follow-me toggle for users who setup follow-me prior to the new toggle

1.2.134

  • Released: 2021-09
  • Features Added
    • Add ability to enable/disable follow-me without needing to remove the follow-me number
    • Add support to allow Intercom/Auto Answer for Extension to Extension calls.  New feature code created by default of *80 that when dialed before the extension to cause the phone you are calling to auto answer instead of ringing.
  • Bug Fixes
    • Fix for online users being out of sync
    • Fix issue with Getting Started Email not provisioning Clearly Anywhere
    • Fix issue with Call Parking in Call Panel showing the call park extension instead of the user that is parked
    • Improve the page load speed of the user list page
    • If not running in a mode that supports Clearly E911, we will no longer show the Emergency Call Back Profile and Dispatchable Location widget in Call Panel

1.2.129

  • Released: 2021-09
  • Features Added
    • Call Parking Enhancements
      • Add ability to manage Parked Calls in Call Panel
    • Allow users the ability to drag and drop calls on buddy cards, conferences, queues or Parking Slots to initiate a transfer
  • Bug Fixes
    • Prevent avoidable loops in time conditions
    • Fix for streaming or downloading being slow
    • Call Panel buddy card not reflecting registered users correctly in some instances
    • Stop requiring legacy provisioning fields in CSV import when not not configured for legacy provisioning
    • Fix special character display in voicemail emails
    • Fix incorrect error message for personal conferences when refreshing the page
    • Fix for squished logos in email being sent out
    • Fix incorrect display of ongoing calls in Call Panel in some instances
    • Fix name name saving when adding a number to the Block List
    • Fix issue where an call failing over to another server could inherit an incorrect prefix
    • Fix for duplicate personal conference room permissions
    • Fix error when users would receive when trying to toggle destination using the UI

1.2.123

  • Released: 2021-08
  • Bug Fixes
    • Fixes an issue where CDR Export times out
    • Fixes an issue in Call Panel where call could not be picked up after being placed on hold
    • Fixes issue where BLF didn't light up when Parking to Parking Lot 
    • Fixes issues where users would get a 403 error on Call Panel on long sessions
    • Fixes issue with new TLDs when entering user emails
    • Fixes issue with deprecated feature of VoiceMail Callback not working correctly
    • Fixes an issue in Call Panel where the Voicemail count wasn't properly being updated on voicemail actions
    • Fixes issue with pasting numbers with "periods" in Call Panel Softphone.
    • Numerous other small bug fixes in Call Panel and Admin GUI.
    • Fix issue where Ring Group Timeout settings were not always honored.

1.2.117

  • Released: 2021-07
  • Features Added
    • Call Parking Enhancements
      • Allow transferring of calls directly to parking slot.
      • Blind transfer to parking lot now plays back slot number
      • Support for 1 touch park
    • Add support for the Opus Codec
    • Enable BLF hint for toggle destinations
    • Allow language selection in Call Panel
    • Add 911 settings to Call Panel Settings when using Clearly Trunking
  • Bug Fixes
    • Call Panel
      • Fix for short session timeouts
      • Fix issue where user cards in Call Panel would should incorrectly after permissions were changed
      • Ensure data is refreshed on a manual reload of Call Panel
      • Fix issue where you could not exit the menu if you chose to start a 3 way call
      • Fix issue where you could not properly invite people to personal conference room via Call Panel
    • Prevent infinite loops in time condition logic
    • Resolve an issue with Clearly Anywhere where some internal call could be dropped prematurely
    • Fix an issue with calls being blind transferred after coming through an IVR 
    • Fix an issue where Follow Me would not work if voicemail was disabled and a user tried dialing user from the directory
    • Fix issue with Call Spy
    • Fix issue with parking timeout
    • Fix an issue where adhoc extensions may not set the correct caller id
    • Multiple cosmetic and language updates

1.2.97

  • Released: 2021-05-15
  • Features Added
    • Add ability to blind transfer or attended transfer with feature codes of ## for blind and *2 for attended
    • Numerous Parking Features added.
      • Add ability to set a custom destination to route callers back to after the parking timeout. Before this feature calls were always routed back to the extension that parked the caller. Now you can override that behavior and have the call routed to any destination on the PBX
      • Add ability to Prefix the Caller ID that is shown when a call times out from parking and returns back to the parker or the override destination
    •     Add 2 new permissions that allow you to limit if users can see when another user is on a call in Call Panel and also the Caller ID of who they are talking with.
    • When creating a new user or editing a user you can now pick which permission groups the user belongs to instead of having to to edit each permission group to add the user    
    • Remove some permissions that are no longer used in newer versions
    • Unified Login page for Resellers/Clients/Users and Call Panel
    • Add support for 2 Factor Login per user. Each User can not decided if they want to enable 2 Factor for login.
      • Reseller Login 2 Factor Wiki here
      • Client Login 2 Factor Wiki here
      • End User Login 2 Factory Wiki here
  • Bug Fixes
    • Fix issue with User Search that you would only see 1 page of results even if the results were more than 1 page.
    • Fix bug that would not always clear a call in Call Panel that was hung up.

1.2.72

  • Released: 2021-03-26
  • Features Added
    • Make sure if a user does not have a default Profile that they can still call 911 out of an abundance of caution.
    • Add new permissions on if a user can pause and unpause themselves in a queue for Call Panel of it they can pause and unpause all users.
    • Allow setting audio devices for Softphone from Call Panel Settings including what device ring back will occur on.
    • Allow setting Queue Timeout to be lower than 10 seconds
    • Allow Parking Timeout to be lower than 30 seconds.
    • On new user creation set a default Password for Voicemail, User GUI and SIP Secret.
    • Create a default permission group on new Client Creation and auto add all new users to this default group
    • Provide Popup notification when the SoftPhone in Call Panel receives a new call.
    • Allow both WAV and MP3 for both Announcement Uploads and Music on Hold.
  • Bug Fixes
    • Fix issue with API call for Get User was taking along time to return
    • Fix issue where Time Conditions did not always honor Day Lights Savings
    • Fix issue with Gmail where users could not download the voicemail file
    • Fix issues with Call Details not showing correct time in Day Light Savings
    • Numerous small bug fixes and improvements
    • Fix bug with User Import feature would fail at times

1.2.20

  • Released: 2020-12-10
  • Features Added
    • Add Support for Clearly Anywhere Mobile app to auto provision the Clearly Anywhere mobile app for basic calling. 
      • Ability to send users email with magic link
      • Ability for users to scan QR code from within the ClusterPBX Login
    • Add Preview Support for Video Conference.
      • Ability set a DID or IVR to be routed to a Video Conference
      • Ability to restrict each Video Conference room
        • No Restrictions- All end users of the client can see this conference room when logged into ClusterPBX and join the conference.
        • Restricted - Pick which end users of the client are allowed to see this conference room from ClusterPBX
    • Branding
      • Allow Resellers to define their own Fav Icon
      • Add config option to hide documentation link at the top of all ClusterPBX pages.
      • Add option to remove copyright notice
      • Add option to set SIP useragent
    • Misc Features
      • Force using Busy Voicemail greeting in the event there is no recorded unavailable greeting.
      • Add support to set Time Zone for call routing logic at a per client level
  • Bug Fixes
    • Fix misc French Translations issues
    • Block the deleting of a Reseller if they have Clients assigned to them.
    • Fix bug where some outbound routes were not editable
    • Fix issue that was causing a long delay in deleting voicemails



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