• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue that could prevent voicemail to email from working as expected
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with DID Destinations being set to blank when the destination is set to "Inbound Filtering" 
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes a potential issue with one way audio for calls when using the softphone in Call Panel
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • Adds a new CLI tool and API to reload list of clients on for the new Queue Component
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes a routing error when all SIP Trunks fails and there are no more to try
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • Adds support for our new Queue component

• Released: 2025-10
• Features Added
  • Add the ability to configure Coss-PBX routing
• Bug Fixes
  • Fixes an issue where changes in call recording profile does not taking effect
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • Fixes an issue with call reports would create large temporary tables on the backend

• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with call panel dialing when no stun server are defined
  • Fixes an issue were the user's Caller ID Checkbox cant be unselect
  • Fixes an issue were call recording are not displayed for queue calls
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • Fixes an issue with call reports would create large temporary tables on the backend

• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with ring in use parameter not properly being honored in queues
  • Fixes an issue with some remote voicemail being hung up due to an RTP timeout
  • Fixes an issue with destination on press key not working
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • Fixes and issue with API documentation was not loading properly

• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue were streaming MoH would only work in Conferences rooms
  • Fixes an issue were the activity log was not properly logging some parameters
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • Fixes and issue with API documentation was not loading properly

• Released: 2025-09
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with call parking getting hung up when using the park button in call panel
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-09
• Features Added
  • STUN server management at Admin, Reseller, Client and User levels (📖 Documentation here, here, and here, respectively)
  • Use live audio streams for Music On Hold (📖 Documentation)
  • New support for wake lock in Call Panel helps keep laptops from hibernating while on calls.
  • Select multiple calls for removal in the active call page
• Bug Fixes
  • Screen size issues with upcoming SMS view on Clearly Anywhere not using the full screen corrected
  • Issue with Conference calls not being recorded
  • Announcements not recording on Clearly Anywhere on some devices
  • Documentation link as reseller overriding global link
  • Dialplan not always reloading on new client creation
  • Addresses missing Call-Info header for Aastra phones
• Improvements
  • Agent toggle sound prompts updated
  • Queue login/logout feature code labels and help text enhanced for agent pause/unpause (📖 Documentation)
  • Clearly Anywhere Parking view enhanced
  • Improves watched conferences management in Call Panel
  • Improves notifications sending reliability
  • Improves Call Queue members login/logout with feature code (*45)
  • Improves wording on new user welcome email
  • Improves announcement display page (📖 Documentation)
• Private Cloud OEM Features and Fixes
  • Improves SMS system component performance
• Backend Changes for upcoming features and improvements
  • Improves backend database indexes 
  • Improves backend database query improvements

• Released: 2025-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue were some inbound calls on call panel have no audio
  • Fixes an issue with call parking when a toggle Destination is enabled in the call flow
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • Adds a default value for max voicemails limit.

• Released: 2025-09
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue were you cannot pickup call from a Ring Group
  • Fixes an issue were some calls were not displayed in call history
  • Fixes an issue with MWI light inconsistency on new voicemail
  • Fixes an issue with DND BLFs clearing after a few seconds.
  • Fixes an issue with SMS containing images were incorrectly displayed
  • Fixes an issue with Video Conference room selector slow to load with the browser extension
  • Fixes an issue with Find Me/Follow status not displaying the proper state in call panel.
  • Fixes an issue with the Call Parking button always redirecting to the same parking
  • Fixes an issue were you cannot dial internal extensions after deleting external numbers
  • Fixes an issue were you could not view the Clearly Anywhere client list
• Improvements
  • Queue Report button added to send report via email (📖 Documentation)
  • Improves Call Panel Queue UI component placement
  • Improves Call Panel Queue label wording
  • Improves Call History display by adding a "Answered By" column (📖 Documentation)
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-08
• Features Added
  • Adds the ability to export queue report to email (📖 Documentation)
  • Adds a option to hide the documentation link
• Bug Fixes
  • Fixes an issue with Clearly Anywhere QR code display
  • Fixes an issue were external calling party could trigger feature codes
  • Fixes an issue with BLF status incorrectly shown with DND
  • Fixes an issue with SMS appearing as duplicates in logs
  • Fixes an issue were call history from queues are missing
  • Fixes an issue with ring group call recording option not saving properly
  • Fixes an issue were scheduled tasks was missing from the menu
  • Fixes an issue with time handling of time condition exception details
  • Fixes an issue with contacts import
  • Fixes an issue were DND BLFs are cleared after a few seconds
• Improvements
  • Changes call panel contact default sorting to Last Name, First Name
  • Improves call panel speed and performance
  • Improves queue configuration with circular loop prevention
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-08
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with parking BLF LED not changing correctly
  • Fixes an issue where caller could trigger a transfer
  • Fixes an issue with toggled BLF LED not changing correctly
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-07
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with the Queue option Ring In Use being ignored
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-07
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with Time Condition Exceptions not being honored as expected
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-07
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with the BLF status not being properly reflected when deleting a new voicemail from Call Panel
  • Fixes an issue deleting client DNS entries
  • Fixes an issue with Clearly Anywhere token management which could previously could have cause authentication issues
  • Fixes an issue with Time Condition Exceptions
• Improvements
  • Improves video conference loading in Call Panel
  • Improves Call Panel event manager retry logic
  • Improves SMS debug log details
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • Fixes an issue with BLF with the upcoming telephony backend improvements
    
  • Fixes an issue with drop outbound calls on the upcoming telephony backend improvements

• Released: 2025-07
• Features Added
  • Adds the ability to set custom STUN servers in Call Panel for the softphone in Call Panel (📖 Documentation)
• Bug Fixes
  • Fixes an issue where calls can't be picked up via direct call pickup if a digital receptionist is in call flow
    
  • Fixes a potential issue where calls can be droped when parking to a specific parking space
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-06
• Features Added
  • N/A 
• Bug Fixes
  • Fixes an issue with the receiving end of an intercom being muted
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-06
• Features Added
  • N/A 
• Bug Fixes
  • Fixed an issue where we could cause multiple of the same SIP headers to be added to calls
• Improvements
  • Improves circular loop detection and prevention with Queue failure destinations
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-06
• Features Added
  • N/A 
• Bug Fixes
  • Fixed an issue with the previous fix for the MWI indicator being turned off after a phone restart
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-06
• Features Added
  • N/A 
• Bug Fixes
  • Fixed an issue where Call Panel authentication could loop during login
  • Fixed Call Forward not working when the phone was subscribed to the Call Forward BLF
  • Fixed a voicemail issue where dialing 0 in the menu caused the call to drop
  • Fixed an issue which prevented inbound callers from initiating a DTMF transfer
  • Fixed Call Pickup failing to connect to the correct call
  • Fixed calls being dropped after dialing a personal conference from an IVR
  • Fixed the BLF light not updating after toggling a Time Condition
  • Fixed announcements not playing to intercom participants
  • Fixed the call pop-up not being displayed if configured
  • Fixed issue where user did not see an erorr in the call logs when they lacked permissions
  • Fixed the MWI indicator being turned off after a phone restart
  • Fixed an issue with duplicate entries in Call History
  • Fixed an issue where the Export button was displayed while Call History was loading
  • Fixed a loop created when dialing an unoccupied parking space.
  • Fixed Clearly Anywhere “Quick Dial Favorites” not working
  • Fixed the chat window remaining open when accessed from a user’s full card.
  • Fixed an issue with DTMF Blind Transfer not working
  • Restored the confirmation beep on the destination phone during intercom calls
• Improvements
  • Improves call panel loading speed
  • Improves audio compatibility with Safari browser
  • Improves ringtones audio device playback compatibility on Safari browser
  • Improves call panel audio recorder on iPhones
  • Improves the visual display of the buddy list on callpanel
  • Improves call history loading speed
  • Improves call forward feature code to ensure dialing *96 and *96XXXX do the same thing
• Private Cloud OEM Features and Fixes
  • Fixed the auto answer header menu was not being correctly displayed for Admins 
• Backend Changes for upcoming features and improvements
  • Improves DNS tool to synchronize DNS records with providers.
  • Improves DNS supported domain depth
  • Add an option to detect slow query on the SIP proxy.
  • Add support for smil file extension for SMS
  • Improves multiple database queries

• Released: 2025-05
• Features Added
  • N/A 
• Bug Fixes
  • Fix an issue with audio drops when using the softphone in Call Panel and have multiple tabs open
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Adds the ability to have a secondary read database

• Released: 2025-05
• Features Added
  • N/A 
• Bug Fixes
  • Fixes call history not loading as a client
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-05
• Features Added
  • MGM: Sort calls by Duration within Active Calls (📖 Documentation)
• Bug Fixes
  • Unrelevant entries could appear in the Duplicated nated userloc Report
  • Stream announcements experienced issues in Call Panel for Mac/iPhones
• Improvements
  • Faster Call History search speeds
  • Displayed information for blind transfer feature code
  • Login with the enter key on the login screen when SSO is enabled
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Improves Call Panel Softphone Connection
  • Improves Consistency in presence events
  • Improves VoiceMail delete management
  • Fix an issue with DNS validation tool

• Released: 2025-05
• Features Added
  • N/A 
• Bug Fixes
  • Duplicated call cards and audio issue with inbound calls could occur in Call Panel depending on login method immediately after initial login.
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-05
• Features Added
  • N/A 
• Bug Fixes
  • N/A
• Improvements
  • Faster Call Panel loading
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-05
• Features Added
  • N/A 
• Bug Fixes
  • N/A
• Improvements
  • Call Panel softphone session timeout management enhancements
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-05
• Features Added
  • N/A 
• Bug Fixes
  • Active call card could disappear while on call using Call Panel
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-05
• Features Added
  • N/A 
• Bug Fixes
  • Duplicate call information in several sections of Call Panel depending on how many websocket sessions a user had open.
  • Better handling of unsuccessful Call archiving jobs 
  • Click2dial integration with Zoho PhoneBridge was experiencing issues
  • BLF status would not change when using feature codes, such as toggling Time Conditions via dialing a code.
  • Fix support for Chirp 3 voice in Announcements
  • Allow receiving Virtual Contact File format via MMS
  • Some time zones were not usable in Queue Reports
• Improvements
  • Authentication token refresh management in Call Panel
  • Call Details concurrent requests protections
  • PBX node balancer selection when originating a call back using the API 
  • Error handling of Invalid Authentication Request
  • SAML workflow for unified login with external providers
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-04
• Features Added
  • Ring Groups: channel answering is now configurable (📖 Documentation)
    • NOTE: Ring Groups are answered by default
• Bug Fixes
  • Redirection with exiting a Settings menu in Clearly Anywhere
  • Announcements sometimes did not display the target destination
  • Time Conditions issue with saving dates
  • Error pop-up when saving Users
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-04
• Features Added
  • N/A
• Bug Fixes
  • Voicemail: Fixes a date value which prevents messages from being shown in Call Panel under some scenarios
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-04
• Features Added
  • Adds new Queue Reporting module to Call Panel (📖 Documentation)
  • Adds new Voicemail UI in Call Panel
  • Adds the ability to import subnet Caller IDs via CSV file
  • Adds the ability to disable the feature code ## at the client level (📖 Documentation)
• Bug Fixes
  • Fixes an issue when trying to record a voicemail greeting in Clearly Anywhere
• Improvements
  • Updated Call Panel ringtone
  • Ring Groups now allow external numbers and extensions to be dialed in any order
  • Moves the Call Recording Archive Configuration to the Call Recording Archiving page
  • Adds ability to disable some feature codes
• Private Cloud OEM Features and Fixes
  • Adds logging for system scheduled tasks
• Backend Changes for upcoming features and improvements
  • Adds DNS Caching to Websocket Proxy
  • Adds a DNS consistency check task

• Released: 2025-04
• Features Added
  • N/A
• Bug Fixes
  • A scenario existed where where voicemail notification emails would not be sent
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-04
• Features Added
  • N/A
• Bug Fixes
  • Screen pop issue for direct calls
    
  • Call Park would not use the correct parking slot occasionally under certain circumstances
  • Click to dial sometimes required a page reload in order to work
  • Potential scenario where SMS Email Notifications may not be sent
  • Potential scenario where Call Panel might detect the wrong locale
  • Destination field may not have always loaded correctly in the Administration interface causing an error when trying to save setting changes
  • Bulk deleting call recordings which would fail if a recording wasn't found
  • Sometimes users were unable to close the active audio conference member panel in Call Panel after opening it
• Improvements
  • N/A
• Private Cloud OEM Features and Fixes
  • Adds a configuration option to set the from email address for SMS Email notifications
  • Fixes an issue where the ability send a test email via SMTP wasn't working properly
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-04
• Features Added
  • N/A
• Bug Fixes
  • Ringback (call progress) behavior in Call Panel when dialing
  • Duplicate users could appear in an active Audio Conference in Call Panel
  • Error scenario when loading the Call Detail Record (CDR) menu in Call Panel
• Improvements
  • Improve On/Off visibility within Time Conditions (📖 Documentation)
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-04
• Features Added
  • Assign a specific music on hold profile per parking lot (📖 Documentation)
  • Scheduled tasks
    • Archiving of call recordings (📖 Documentation here and here)
  • Invite contacts in Clearly Live conferences (📖 Documentation)
  • Bulk assign E911 Callbacks and Locations (📖 Documentation)
  • SLO (Single Log Out) when using SAML authentication is now an option (📖 Documentation)
  • New park button in Call Panel for Clearly Anywhere (based on configuration)
  • Secure a Clearly Live video conference with a PIN (📖 Documentation)
• Bug Fixes
  • Updated some UK localized labels
  • Google Auth login was not working when using new Google API
  • Fixes Screen Pop for direct calls
  • Fixes Screen Pop URL length
  • New client dialplan was not being reloaded on client creation
• Improvements
  • Improves loop prevention in call routing front-end
  • Improved logic for Time Conditions screen (📖 Documentation)
• Private Cloud OEM Features and Fixes
  • Clearly Anywhere Global Provisioning now allows changing the 'Quick Dial' tab name
• Backend Changes for upcoming features and improvements
  • Adds an expired oauth token cleanup task
  • Adds the ability to use MGM as an Oauth2 provider for Clearly IP Integrations
  • Call Recording and CDR auto expire scheduled tasks

• Released: 2025-04
• Features Added
  • N/A
• Bug Fixes
  • Changes the incoming call sound in Call Panel to a ringing sound (vs dialing sound)
  • Fixes Direct Message and SMS Search in Chat in Call Panel
  • Users w CRM integration enabled weren't getting some calls logged to CRM
  • Typo in the message displayed when closing a direct chat message in Call Panel
  • Caller ID on Internal Calls was incorrect when using Parking
  • Could not save Client Settings when a User Language wasn't properly selected
  • Fixes an issue with a warning that could appear when selecting a Chat Room in Call Panel
  • Ring Groups: After timeout, calls using Sequential Ring Strategy were not going to Failover Destination
  • "Use as Caller ID" option in Contacts List was not working
  • Skip Voicemail Instructions settings might not have worked properly under certain circumstances
• Improvements
  • Plays a beep for both parties when picked up a parked call
  • Call Panel: Updates labels for the Ringer device override and device selection
• Private Cloud OEM Features and Fixes
  • Fixes an issue with saving new SIP Trunks
• Backend Changes for upcoming features and improvements
  • Improves the API responses when configuring Clearly Anywhere

• Released: 2025-03
• Features Added
  • N/A
• Bug Fixes
  • Fixes a potential issue with Daylight Saving Time with Time Conditions
  • Fixes a discrepancy between creating and updating time conditions and how time data was saved
• Improvements 
  • Improves Time Condition start and stop time validation
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-03
• Features Added
  • N/A
• Bug Fixes
  • Fixes errors when using en-GB or en-AU locales
  • Fixes an issue when searching CDRs where the timezone is not honored 
  • Fixes missing Journey voice in announcement by replacing it with Chirp HD
  • Fixes an issue with OTP when SAML is enabled
  • Fixes warnings in the contact form
  • Fixes an issue in Voicemail when trying to exit to a special extension 
  • Fixes call pickup feature for Queue Agents calls
  • Fixes call routing to conferences from IVRs
  • Fixes an issue with screen pops with direct extension calls
  • Fixes an issue with Voicemail where skip voicemail instructions wasn't being honored 
• Improvements 
  • Improves callers ID name input to 15 characters
  • Improves en-GB translations
  • Improves time condition configuration retention for users in follow me
  • Improves calling queue displayed columns
  • Improves microphone detection in Call Panel
  • Improves the ability to set the SAML app audience when configuring web authentication
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-02
• Features Added
  • N/A
• Bug Fixes
  • Fixed an issue with SMTP test button not sending emails.
  • Fixed incorrect copyright date in the footer for the admin panel.
  • Fixed an issue where users may see a Call Panel API error in embedded mode in Clearly Anywhere.
  • Fixed call forwarding issues for international numbers.
  • Fixed duplicate incoming call generation when "Ring First Timeout" is set to 5 seconds.
  • Fixed 500 error when generating Spoke integration.
  • Fixed inconsistencies in voicemail unavailable messages.
  • Fixed incorrect action triggered when pressing Enter on the login screen.
  • Fixed FastAGI incorrectly recording calls status .
  • Fixed issue where reading a voicemail transcription did not mark the voicemail as read.
  • Fixed an issue with the Users API returning an empty object.
  • Fixed inability to upload a branded logo.
  • Fixed an issue with the call pickup feature for Queue Agent calls
• Improvements 
  • Removed references to docs.clusterpbx.com
  • Improved 404 and 403 error pages
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2025-01
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where call queue failover may not be routed properly
  • Fixes an issue causing an infinite login loop when trying to login using LastPass
  • Fixes an issue where CDRs would not display correctly after 00:00 UTC in certain time zones
  • Fixes an issue with CDRs listing when callee is null
  • Fixes SMS of type MMS without any media to be received
  • Fixes error in activity logs when attempting to sort an unsortable column
  • Fixes an issue where you are unable to reset/delete an existing time condition
  • Fixes an issue where Clearly Anywhere could keep ringing after doing a Blind Transfer
• Improvements 
  • Improves default email sending behavior
  • Improves performance for dial pattern synchronization
  • Improves activity log search to allow for searching by realm
• Private Cloud OEM Features and Fixes
  • Improves Clearly Live License limit consistency between global and clients
  • Fixes an issue with Call Panel not honoring branding config
• Backend Changes for upcoming features and improvements
  • Fixes the communication format in our CRM event logging service for upcoming updates

• Released: 2024-11
• Features Added
  • Adds the ability to add a number to the blacklist from the call history (📖 Documentation)
• Bug Fixes
  • Fixes Daylight Saving Time setting which may not get applied in Time Conditions
  • Fixes the Country Flag not being properly displayed in Conference and IVR config on the Administration interface
  • Fixes item selection being invisible in destination aliases on on the Administration interface
  • Fixes Enabling/Disabling(*27*XXX) time conditions from desk phones
  • Fixes an issue with the hang-up sequence for valet paging
  • Fixes extension being mandatory when creating a contact
• Improvements 
  • Improves parking labels on the Administration interface
  • Improves time condition destination translation on the Administration interface
  • Improves screen pop-ups by opening new windows instead of tabs
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-11
• Features Added
  • Adds the ability to search and filter voicemail by date and folder (📖 Documentation)
  • Adds a link to the user DIDs in the user welcome email
• Bug Fixes
  • Fixes an issue where new chat messages would be hidden behind the menu on mobile
  • Fixes an issue where you could not click to dial a contact when the number was an extension
  • Fixes an issue where the expand option was not working in user page on Call Panel
  • Fixes an issue with the SMS filter list by DID on Call Panel
  • Fixes CLID prefix not getting removed from Follow-Me on Call Panel
    
  • Fixes an issue where the sort by options on the users page in Call Panel did not work correctly
  • Fixes an issue where Follow Me did not allow international numbers
• Improvements 
  • Improves visual display of voicemail parameters in Call Panel
  • Improves time conditions planning notice text in time conditions in the adminstration panel
  • Improves missing permission error on call panel
  • Improves the default text for text to speech in the administration panel
• Private Cloud OEM Features and Fixes
  • Adds the ability to search by client realm on the client license page
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where OTP could not be put in when a holiday theme was being displayed
  • Fixes an issue with a permissions migration from 1.3.52.2
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with updating custom destination on a User update
  • Fixes an issue with slow loading of the client licenses grid
  • Fixes an issue with the can_watch_users permissions for DIDs
  • Fixes an issue with the creation of aliases related to realm proxy
  • Fixes an issue with custom configuration not being properly initialized on application startup
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Fixes the ability to pass client license booleans as booleans and not just strings via the API
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where you could not add the last outbound caller to the blacklist
  • Fixes missing screen pop feature in the new settings page in Call Panel
• Improvements 
  • Improves description in Time Conditions for the FollowMe type
  • Improves screen popup help text
• Private Cloud OEM Features and Fixes
  • Fixes client license api input value validations 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-10
• Features Added
  • Adds the ability to use the Call forward feature from the Call Panel Dialer. (📖 Documentation)
  • Adds the ability to add extension to contacts (📖 Documentation)
  • Adds Blocking Inbound Caller ID Name and Number
  • Adds feature code to block calls from specific phone numbers (📖 Documentation)
  • Add ability to see Phone Numbers linked to a user in your Settings in Call Panel (📖 Documentation)
  • Adds SAML as a new authentication provider (📖 Documentation)
  • Adds ring strategy management for Ring Groups (📖 Documentation)
  • Adds a basic URL-based screen pop capability for inbound calls received via Call Panel (📖 Documentation)
  • Adds time condition for follow me (📖 Documentation)
• Bug Fixes
  • Fixes an issue where user updates may not complete, leaving a broken user record 
  • Fixes an issue where time conditions could not be toggled via the feature code using the dialer in Call Panel 
  • Fixes an issue where feature codes couldn't be dialed via the Call Panel Dialer
  • Fixes an issue where users were not properly redirected to the correct view when leaving or closing a chat room
  • Fixes an issue where personal conference settings did not always load data
  • Fixes an issue where the drawer for Voicemail was not consistent with other drawers in Call Panel
  • Fixes pagination not updating for in the Users drawer when searching users
• Improvements 
  • Perform create/update/destroy synchronously for chat user updates
  • Improves custom filtering on logs sms and email body
  • Improves chat room title responsiveness
  • Improves handling of Click-to-dial
  • Improves the layout and experience for the User Settings interface within Call Panel
  • Improve Clearly Anywhere Quick Dial to show most of the features from Call Panel
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Adds interactive push notification for direct chat messages for Clearly Anywhere with upcoming messaging revamp
  • Adds abandoned calls to the Queue Report
  • Adds endpoint to get a users' list of phone numbers for CRM purposes
  • Adds API limits for the users api endpoint
  • Adds support for MWI on custom destinations
  • Adds the ability to set failover nodes for Audio Conferencing and Queues

• Released: 2024-10
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue when sending larger media in via MMS
  • Fixes an issue where voicemail messages may be marked as read due to CRM integration 
  • Fixes an issue where aliases may not be updated correctly, leaving a broken record 
  • Fixes a spelling error in queue member pause code titles
  • Fixes an issue with Text To Speech missing some parameters for some voices 
  • Fixes an issue with the call panel user permission missing
  • Fixes an issue where the directory api used by Cloud Device Manager may return more personal contacts for extensions than requested
  • Fixes an issue with mis-routing refer packet with short header names
  • Fixes an issue where queue calls may not be recorded when using the new routing backend 
  • Fixes an issue where parking could crash when empty aliases list is returned using the new routing backend
  • Fixes a DND synchronization issues between Call Panel and Clearly IP phones
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-09
• Features Added
  • Added option to export CDRs as CSV from call panel (📖 Documentation)
  • Added ability for calling ring group member in another client that you have linked
• Bug Fixes
  • Fixed issue where inviting users to a conferences room was requiring a PIN when it should not have been
  • Fixed an issue where searching for users was not always consistent
  • Fixed an issue with editing/removing options in the Digital Receptionist menu
  • Fixed an issue with linked inter-client blind transfer not working
  • Fixed an issue with direct parking when having multiples lots
  • Fixed an issue with saving announcement when there was an existing announcement 
  • Fixed an issue with pagination in users profile with routes
  • Fixed an issue where the message proxy we utilize could crash in some scenarios
  • Fixed an issue with pre-announcement not capturing all digits if interrupted by DTMF
  • Fixed *86 not playing default music on hold
• Improvements 
  • Improved user status tooltip in call panel
  • Improved call panel chat presence loading speed
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Improved media request in crm-bridge
  • Updated our video conferencing backend

• Released: 2024-08
• Features Added
  • N/A
• Bug Fixes
  • Updated the backend used for chat and SMS for various bug fixes and performance improvement
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-07
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with Voicemail emails not being sent in certain scenarios
  • Fixes an issue with the Time Condition exception time range selectors
  • Fixes an issue with the recording feature code *60
  • Fixes an issue with Answered events with our CRM integration
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • Fixes an issue with Keberos Authentication
  • Fixes an issue with Call Detail Records not loading for Administrators
  • Fixes a crash in one of our proxy servers when a media node is disabled in the load balancer
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-07
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue with name validation for Video Conferences
  • Fixes an issue with the text alignment on the voicemail emails
  • Fixes an issue with new user emails not being sent 
  • Fixes an issue with tag management for personal contacts
  • Clarifies the voicemail settings placeholders for email/pager/sms
• Improvements 
  • Adds new permission to update Time Conditions
  • Adds new permission to be able to control other users Click to Dial settings
  • Changes how call history is stored in Call Panel, to allow history to be stored per user
  • Adds the display of feature codes in the call history in Call Panel
  • Adds new call history icon in the call menu
  • Add transcription category to the voicemail grid in Call Panel
• Private Cloud OEM Features and Fixes
  • Adds Custom Configuration Option to chose if Clearly Anywhere Info button is displayed in Call Panel 
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-06
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements 
  • Updates the Voicemail Email Template
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-06
• Features Added
  • N/A
• Bug Fixes
  • Fixes a potential issue with routing calls to paging from an external number
  • Fixes an issue where permissions for announcement recording were not available
  • Fixes an issue where old voicemail messages were not viewable via Call Panel
  • Fixes an issue where searching the activity log may not have worked
• Improvements 
  • Updates Call Panel to use a different blue than before
  • Updates styling and layout for our voicemail transcription in Call Panel
• Private Cloud OEM Features and Fixes
  • Adds description to the Media Node Load Balance Grid view
  • Fixes an issue with max seconds voicemail validaiton breaking database migrations
• Backend Changes for upcoming features and improvements
  • Fixes an issue with originating calls via our Spoke API
  • Fixes an issue with getting media from our Spoke API 

• Released: 2024-06
• Features Added
  • N/A
• Bug Fixes
  • Fixes an issue where 3 way conference calls may fail for external inbound calls in Call Panel
  • Fixes an issue where users may be unable to save voicemail configuration in Call Panel without an email address being set 
• Improvements 
  • Adds clarification for the SMS/Pager placholder in the VoiceMail Configuration section of Call Panel
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-05
• Features Added
  • Adds the ability to download call recording in bulk (📖 Documentation)
  • Adds permission control for feature codes (📖 Documentation)
  • Adds ClearlyIP to transcription providers
• Bug Fixes
  • Fixes an issue with transcription requiring an email and voicemail notification to be configured in order to work
  • Fixes an issue with user profile picture on user drop-downs
  • Fixes an issue with Call History showing cut off number
  • Fixes an issue with calls being answered on a different realm
  • Fixes a potential issue with direct call pickup
• Improvements 
  • Company name is now shown in client form
  • Adds two new options in voicemail configuration "Voicemail Play CID" and "Voicemail Play Envelope"
  • Adds extension selector in ring group edit form
  • Adds additional file format support for uploads in chat
  • Improved international phone number formatting for SMS dids
  • Improved extension pick list when configuring queues
  • Improved permission selection for multiples users when listing voicemails
  • Adds condition id when listing and editing time conditions
  • Improved global activity logs tracking history
  • Adds interactive push notifications to MGM for Clearly Anywhere
  • Prevent repeated search with call history
  • Adds speaker volume option to page groups
  • Improved SMTP errors logs handling
  • Fixes multiples typos with client callers ids
  • Combined multiples announcements forms
  • Move Announcements, Contacts, and Call History into the main Navbar in call panel
• Private Cloud OEM Features and Fixes
  • Adds custom config option to hide More Info button for Clearly Anywhere in Call Panel
  • Adds clearly anywhere more info link custom configuration and api
• Backend Changes for upcoming features and improvements
  • Lays the groundwork to add the ability to save a default Clearly Anywhere landing page

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • Fixes an error that could cause a popup to appear when Call Panel is loading (Failed to init application)
  • Fixes an issue with parking calls from queues
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Removes some legacy event service parameters from the API

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements 
  • N/A
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Adds option to enforce a minimum registration expiration time
  • Disables legacy SIP replication which has not been utilized in some time
  • Adds ability to cache DNS entry on the SIP Proxy
  • Adds a new dedicated event proxy service
  • Route call panel event through a new dedicated event proxy service

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where user permissions could be removed if when are updated by a limited client user 
  • Fix an issue with phone number validation in when editing a contact
• Improvements 
  • Updated the welcome email subjects and intros for improved clarity
  • Added recommended logo size to the branding page
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue with Blind Transfer to the Parking extension for incoming external calls
  • Fix an issue with the preview of uploaded video files chat
  • Fix an issue where you would see an empty destination list for voicemail transfers in Call Panel
  • Fix an issue where the queue form wouldn't save in the management interface
  • Fix an issue where you couldn't edit a contact in Call Panel
  • Fix an issue with permissions for missed calls as it related to Call Panel
  • Fix a typo in in the bulk delete popup for Contacts in Call Panel 
• Improvements 
  • Added ability to add Australian numbers in in a Contact via Call Panel
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • Remove the need for the year on a date when setting up time conditions

• Released: 2024-03
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue with voicemail transfers showing an empty destination list in Call Panel
  • Fix an issue with not being able to send video files in chat
  • Fix an issue with not being able to send audio files in chat
  • Fix an issue with time conditions which could shift time zones causing them to be incorrect in certain situations
  • Fix an issue with announcements showing the announcement id instead of announcement name in the announcement selection dropdown
  • Fix issues with MMS and multiple numbers being shared with multiple users
  • Fix an issue where queue calls could potentially become orphaned in the display in Call Panel
  • Fix some issues with MWI  
• Improvements 
  • Improved support for Australian number in contact list
  • Improved support for Australian numbers in SMS
  • Allow multiple numbers in follow me
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-03
• Features Added
  • N/A
• Bug Fixes
  • Fixed missed calls option not showing up in call panel
• Improvements 
  • Remove the "(Beta)" label from the Notifications
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-02
• Features Added
  • Introduced a new feature to play an announcement on outbound calls (📖 Documentation)
  • Added the ability to have multiple parking lots (📖 Documentation)
  • Added the ability to add a concurrent call limit to a DID (📖 Documentation)
  • Added ability to set a time condition for Early Open/Early Close (📖 Documentation)
    • The time condition will resume it's normal behavior at the next event time
  • Added the ability to set an announcement at a DID which will play on an inbound call (📖 Documentation)
• Bug Fixes
  • Fixed an issue where user changes may not have been reflected between Clearly Anywhere and Call Panel
  • Fixed an issue with app icon resolution for Call Panel
  • Fixed an issue where the call direction in Call History in Call Panel could show incorrectly
    
  • Fixed an issue where directory calls where missing in the call history
  • Fixed an issue with add/remove numbers when adding Contacts in the contact form
  • Fixed an issue with the validation of max seconds in the voicemail settings 
  • Fixed an issue where you could not have multiple notification rules with the same destination in notifier
  • Fixed an issue with hangup reporting with parking
  • Fixed an issue with intercom auto-answer in Call Panel
  • Fixed an issue when search for an extension
• Improvements 
  • Improved the description for the intercom feature code
  • Added a new API endpoint to get follow me time conditions
  • Added ability for users to generate their voicemail greet from text to speech
  • Added a setting to a user's call panel setting to determine if we show missed calls in Call Panel
  • Added the ability to mass delete contacts
  • Added the ability for users to add a contact from their call history in Call Panel
  • Changed Call Panel text menus to utilize icons
  • Made improvements to the buddies (users) drawer when in mini mode
  • Added client name to the list of variables that can be used for Notifier notifications
  • Made improvements to the call recording player layout
  • Improvements to the new quick dials in Clearly Anywhere
  • Improve avatars for Queue Agents in Call Panel
• Private Cloud OEM Features and Fixes
  • Fixed migration issues that could occur when feature codes do not exist
  • Adds ability to send a welcome email on client creation via the API
• Backend Changes for upcoming features and improvements
  • Added ability to log registration logs via our notifier project
  • Added the support to generate SSL certificates for SIP TLS
  • Improved Call Detail Record indexes
  • Various improvements to our CRM bridge for talking to our Spoke API

• Released: 2024-02
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where contact list in Call Panel on refocus
  • Fix an issue where queue call information was lost on a reload in Call Panel
  • Fix an issue where a public room could not be closed with being joined within Call Panel
  • Fix an issue with validation of the max seconds when setting up a voicemail box 
• Improvements 
  • Improves the voicemail transfer destination autocomplete form in Call Panel
  • Improvements to the way we handle SMS messages for DIDs that are assigned to multiple users
• Private Cloud OEM Features and Fixes
  • N/A
• Backend Changes for upcoming features and improvements
  • N/A

• Released: 2024-01
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements 
  • Improves browser compatibility for Call Panel
• Private Cloud OEM Features and Fixes
  • Fixes an error when trying to delete a SIP Trunk
• Backend Changes for upcoming features and improvements
  • N/A

Notes From Previous Releases