• Released: 2022-09
• Features Added
  • Add ability to manage other users voicemail boxes and settings based on permissions
    • Documentation Here on how to switch between Voicemail boxes in Call Panel
    • Documentation Here on how to add permissions for a user to manage another users voicemail boxes or settings.
  • Send Voicemail pop up notifications when new Voicemails are left when using Clearly Anywhere Mobile.
  • Add ability to set custom presence text in Call Panel (Documentation Here)
  • Add ability to sort SMS messages in Call Panel (Documentation Here)
  • Add ability to manage announcement in Call Panel based on permissions 
    • Documentation Here on how to manage Announcements in Call Panel
    • Documentation Here on how to add permissions for a user to manage Announcements in Call Panel
  • Add ability to update existing Text to Speech text in an announcement so you can edit it on demand to change your announcement.
  • Show pop up notifications for new Messages from Users or SMS messages received in Call Panel (Documentation Here)
  • Adds CSV Exports for Queue and Queue Agent Reports (Documentation Here)
  • Allow users to set an avatar in Call Panel, as this was previously only available in the Management Interface (Documentation Here)
• Bug Fixes
  • Fix issue where you were unable to search by full or partial realm name on the DIDs page
  • Fix issue where resellers were unable to reset their logo back to the default
  • Fix an issue with legacy phone provisioning where contacts didn't update correctly
  • Fix an issue where SMS to/from numbers where not always being standardized
  • Fix an issue in Notifications were notifications were not being sent if a notification rule contained a SIPMESSAGE
  • Fix discrepency between CDRs in MGM and Call Panel for end users
  • Fix issue in Contact Management in MGM where "Use as Caller ID" option wasn't being saved correctly
  • Fix an issue with permission groups which would show incorrect user counts in a group and cause performance issues
    • Also optimizes migrations for permission groups
  • Fix an issue where a DID could not be updated due to an ID mismatch
  • Fix an issue where Clearly Anywhere emails weren't being delivered when sent via Call Panel
  • Fix an issue where the Clearly Anywhere and Legacy My Softphone menus could disappear in the Management Interface
  • Fix an issue with DIDs routing to a Voicemail No Prompt destination
  • Fix an issue with BLF where they may remain after a parked caller hung up
• Improvements
  • Adds defaults for profile and language settings when uploading user imports from CSV
  • Improve Client and Reseller menus in MGM making it faster and allowing all columns to be sorted
  • Improve the way we delete contact numbers from a Contact
  • Update help menus for Music on Hold to specify we accept wav and mp3 files
  • Improve handling of users using chat that may have the same email address
  • Updated all status avatars in Call Panel to show availability based on Presence 
  • Various performance improvement to SMS in Call Panel
  • Allow multiple emails when setting your email in voicemail settings in Call Panel
  • Improvement to audio conferencing
  • Updated Ring Groups to utilize new backend
  • Remove Follow Me, Call Forwarding, Do Not Disturb and Call Waiting settings from User Profiles as this is now handled by permissions
• Private Cloud OEM Features and Fixes
  • Add ability for Administrators to restrict reseller creation to the API only and not from the MGM GUI
  • Add support for vanity users
    • NOTE: Vanity users are unable to make external calls.  
  • Fix validation for maximum number of video conferences rooms a client can have
  • Fix an issue where Direct Media was shown as an option in the User form even if the setting was disabled by an Administrator
  • Fix a typo in the video conference config menu for max room limit description
  • Add ability to copy to/from numbers from SMS Logs

• Released: 2022-08
• Features Added
  • Add ability to send notifications to public chat channels
  • Adds the ability to set the default external caller id for a given client via a new API
• Bug Fixes
  • Removed ability to send video messages in chat since this was never implemented
  • Fix issue where limited clients where unable to add new users
  • Fix typo in the API documentation for realms where sort_realm should have been short_realm
  • Fix error message if you try to access the API with an orphaned OAuth Application
  • Fix issue where sometime we referred to Toggle Destination as Destination Toggle, so for consistency it's called Toggle Destination everywhere
  • Fix issues where users would sometimes see a dark chat screen during to API rate limiting
  • Fix follow-me settings not updating after a user's extension was changed
  • Fixed an issue where non-SMS enabled number could show up in the new SMS conversation window
  • Fixed an issue where SIPSIMPLE messaging wasn't working for Notifications (route notifications)
• Improvements
  • Various performance improvements to the Administration Panel
  • Set default Subject and Body in the new Notifications (route notifications) Menu
  • Hide the subject in the new/edit Notification Menu unless you are doing an Email notification (route notifications)
  • Default new User Profiles to be shared with new clients
• Notes
  • N/A

• Released: 2022-07
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue some people were seeing when trying to login to call panel from the admin interface
  • Fix for users who would see "Personal conference data is missing. Can not continue" error when going to the Conference page in Call Panel
• Improvements
  • Improve form validation for personal conference settings in Call Panel
• Notes
  • N/A

• Released: 2022-07
• Features Added
  • Add the ability for users to setup and receive Call Notifications when certain numbers are dials
    • This feature is currently being released as BETA
  • Adds a new Clearly Anywhere page for administrators/resellers/clients
    • Allows you to see device information, push notification capabilities, and allows your to reset a QR code
    • End users can also reset the QR Code themselves in Call Panel
  • Adds the ability for users to set presence via Call Panel
    • Currently we support Online, Away, Busy and Offline
  • Adds a new feature code to allow users to monitor other voicemail boxes
• Bug Fixes
  • Fix an error when trying to search the activity log
  • Fix an issue where Mark as Answered Elsewhere did not properly update in the UI upon save
  • Fix an issue where Contact Manager would show an error when navigating to the Contact menu if the user only had permissions for personal contacts
  • Fix and issue where our country table had some countries listed without and ISO2/ISO3 abbreviations
  • Fix an issue where we would fail to send a voicemail via email if a user did not have call panel access
  • Fixes an issue where searching the Queue Reports did not honor the end date
  • Fix an error that would be displayed to Administrators when clicking on the Phone Number to Block menu
  • Fix an issue where a parked call could be hung up if the caller id name was too long
  • Fix an issue where Apply user setting still sent an email
  • Fix an issue where sometimes failed SMS/MMS were not being logged correctly
  • Fix an issue where some voicemails would not be sent via email due to the character set not always being UTF-8
  • Fix an issue where the phone in call panel would collapse the button if the cursor was not in the area of the phone
  • Fix an issue where the phone in call panel doesn't show a way to cancel a call while it's being sent 
  • Fix an issue where setting Follow Me, DND, and Call Forward might not have changed the BLF if changed from within Call Panel
• Improvements
  • Load Balancer Improvements for white label customers
    • Ability to update a media node status in load balancer from the UI
    • Automatically reload other pieces of the system on load balancer changes
  • New APIs to allow end users to manage announcements 
  • Adds the ability to filter registration logs by date
  • When logged in as an Administrator/Reseller/Client and logging in as a user, if the user is set to login direct to call panel, open in a new tab
  • Changed Destination Toggle to Toggle Destinations so it's consistent throughout the system
  • Add setting to allow users to start conference recording when the first user joins 
  • Allows resellers to revert their branding logo back to the default logo
  • Add a better error message when trying to create a dynamic video conference room in Browser Extension for Clearly Live if a user does not have access to do so
  • Add better error messages if a user is unable to download voicemail recordings 
  • The web softphone in Call Panel previously would show it's name as SIP UA, this has been renamed to Phone in the tooltip showing if it's online or not
  • Adds a helper script for white labels to allow them to manage BLF from the CLI
  • Add feature parity between the 2 different Conferencing backends we had
  • Move ring groups to the new backend
• Notes
  • N/A

• Released: 2022-06
• Features Added
  • Adds the ability to manage Contacts in Call Panel
• Bug Fixes
  • Fixes an issue where Do Not Disturb, Call Forward, and Follow Me wouldn't update on the buddy card in Call Panel
  • Fixes an issue in Call Panel were a user couldn't update Personal Conference settings after de-activating it
  • Fixes an issue where Do Not Disturb was showing the opposite value in the Management Page
  • Fixes an issue where a user could create a realm with whitespace characters in it
  • Fixes an issue when searching the activity log where results would not populate
  • Fixes an issue where a user could think they sent an SMS from a number they no longer have access to, even though it would never go through
• Improvements
  • Moves the notify user checkbox in the Edit User modal to a button
  • Add ability to set a custom Google Big Query Deployment Token on On-Prem Installations
  • Adds ability to generate a password when creating a reseller
  • Adds timezone and enable voicemail fields to the User CSV Import 
  • Adds better Call Panel error messages during certain login scenarios
  • Filter dialplan from the destination dropdown if no dialplan destinations exist
  • Update the expired conference page users see if they try going to an expired video conference room
  • Exposes Dial Patterns to Admins and Resellers
  • Admin users can now at a client level force when a End User logs into to MGM they are directed right to Call Panel instead of MGM.
  • Admin users can now at a client level hide all the legacy built in MGM phone provisioning fields per client.
• Notes
  • As of this release, the CDR Menu in Call Panel has been renamed Call History and is now available in the User menu which you can get to by clicking on your user avatar

• Released: 2022-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where version was not being displayed correctly
  • Fix for missing logs
  • Fix a potential issue with accents in CDR records
• Improvements
  • Show DND, Call Forward and Follow Me on the Buddy Card in Call Panel
  • Improve BLF state when using a feature code 

• Released: 2022-04
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue when trying to set a hidden menu option as an administrator
• Improvements
  • Send Thread ID and SMS ID as part of the push notification
    • This is a backend change that allows for better handling of notifications and grouping of messages
  • Push notification now includes an unread badge
    • Note: This will always be 1 when you unread messages

• Released: 2022-03
• Features Added
  • N/A
• Bug Fixes
  • Fix an issue where MMS could fail when sending from Clearly Anywhere on iOS devices
  • Fix for issue where SMS/MMS push notifications were sent for DIDs that a user had access to but where not assigned to Clearly Anywhere for that user.
  • Fix for issue where Intercom toggle in Call Panel did the opposite logic than expected
  • Fixed an issue where Caller ID would not be displayed correctly if the called number was dialed with a +
• Improvements
  • N/A

• Released: 2022-03
• Features Added
  • Add ability to set a custom RTP Hold Timeout for White Label customers 
• Bug Fixes
  • Fix issue where limited client accounts would get an error when viewing CDRs
• Improvements
  • Improvements to call recording to better handle certain modes
  • Improvements to better handle certain error conditions during certain call flows

• Released: 2022-03
• Features Added
  • Add new ability to steal Queue Calls
    • This adds a new permissions for ability to do this in Call Panel. 
• Bug Fixes
  • Fix issue with chat notification in Call Panel if there is no room in the event
  • Fix issue with dialpad display after call hangup in Call Panel
  • Fix issue with Queue UI and Card Overlapping in Call Panel
• Improvements
  • Show Company Name in the first column of the client list
  • CDR Improvements

• Released: 2022-02
• Features Added
  • N/A
• Bug Fixes
  • Fix issue where park call dialog header did not appear correctly in dark mode in Call Panel
  • Fix issue where queue card would wrap when there was space to expand in Call Panel
  • Fix issue where Queue Pause Code did not render the correct locale in Call Panel
  • Fix issue with Call Panel Chat menu in smaller windows
  • Fix issue with button sizes in voicemail greeting card in Call Panel
  • Fix issue with Voicemail Emails have a errant encoding line at the beginning of the email
  • Fix issue where DND toggle would toggle DND on but not off when calling the feature code
• Improvements
  • N/A

• Released: 2022-02
• Features Added
  • Added ability to have the SIP Registration Log be logged to a separate database
• Bug Fixes
  • Fix custom configuration value which allows a global setting to for voicemails from users on the system to be sent from the global from email address if set
  • Fix typo in Calling Queues menu
  • Fix an issue where duplicate errors were raised in when sending attempting to send an SMS and not having an SMS capable DID
  • Fix to better handle potential SMS issues
  • Fix issue where user would be able to see SMS Menu in Call Panel even if they did not have an SMS Capable DID
  • Fix an issue where queue calls that allowed forwarding would not honor Follow Me
  • Fix an issue where not all outbound calls were getting the correct flags which could introduce unexpected behavior
  • Fix for internal caller-id being sent when blind transferring to an external number 
  • Fix issue when using Use as caller-id was set on a contact which could cause the outbound caller-id to be incorrect
• Improvements
  • Chat Drawer Improvements
  • Provide a beep as a Ringtone when using Call Panel softphone and you receive an Incoming calls when you are already on a call
  • User Profile Tool Tip improvement
  • DID Already Taken Error Improvements via the API
  • Adds support for openssl_verify_mode for SMTP Configuration
  • Improved display of Parked Calls in the Active Calls Menu
  • Moved hardcoded Feature Codes to the database
  • Improvements to the setup and configuration of Video Conferencing on new Clearly Cloud deployments
  • Update Video Conference Backend

• Released: 2022-02
• Features Added
  • N/A
• Bug Fixes
  • Fixes a potential issue with the list of Direct Messages in Chat
  • Fixes an issue with the Activity Log not honoring the date range
  • Fixes missing locale for the API error message returned if a DID is already taken
  • Fixes an issue with Direct Messages in Chat
• Improvements
  • New Message Notifications for Chat in Call Panel
  • Dark Mode Support in Call Panel
  • API Improvements

• Released: 2022-02
• Features Added
  • N/A
• Bug Fixes
  • N/A
• Improvements
  • Improvements to Registration Logs Storage

• Released: 2022-01
• Features Added
  • Added support for Dynamic Video Conferences which are only available via the API with a proper license
    • More information on this feature will be available in a future release
  • Added API to notify a device to re-sync it's configuration 
  • Added ability to search Chat messages
  • Added On Demand Recording Feature Code 
  • Added ability to set a destination after an announcement is played
• Bug Fixes
  • NAT Fix improvements with sequential dialogs 
  • Fix to remove PAI Header in re-invite
  • Fix for Language not being honored during certain call flows
  • Fix for the display of active calls  in the park pickup dialog
  • Fix for reseller custom links not showing in the Client UI
  • Fix issue where voicemail timezone wasn't set to the client timezone properly if it wasn't set by the user
  • Fix an issue with device type causing a potential display with the Users list
  • Fix issue with sending SMS when in Legacy SMS mode
• Improvements
  • Added permissions for Clearly Anywhere and Soft Phone menus
  • Added ability to see Clearly Anywhere settings in Call Panel
  • Added the ability to see and set user settings in Call Panel
  • Added ability to manage personal conference room settings in Call Panel
  • Added ability to define Administrators of a Video Conference at the Client Level which gives the user Administrator controls when joining via Call Panel
  • Added ability to allow Video Conference to display in an overlay allowing you to navigate to other parts of Call Panel while participating in a Video Conference Call
  • Added Auto Login to Video Conferences when joining a Video Conference you have access to via the link in Call Panel
  • Improved API and API Documentation for Video Conferencing
  • Improved various APIs and API Documentation for other features
    • NOTE: You can not request more that 999 items at a time when using limit with the API

• Released: 2021-12
• Features Added
  • N/A
• Bug Fixes
  • Fix an where new locations/clients would see more profiles than they should of
    • NOTE: New clients will only see reseller profiles that are marked to be shared with new clients.
  • Fix an issue where the Clearly Anywhere menu was not showing for users
  • Fix an issue users who were on Chrome 96 or higher had with using Clearly Live Video Conferencing
  • Fix an issue where saving a user would produce an error if you previously get an error that a username is in use for that user
• Improvements
  • N/A

• Released: 2021-12
• Features Added
  • Adds the ability to have Private Channels in Chat, which is still in Beta, in Call Panel
• Bug Fixes
  • Fix an issue where voicemail could not be disabled
• Improvements
  • Add hardcoded feature codes to the feature codes API
  • Add ability to toggle marked answered elsewhere in Call Panel
  • Add ability to see attached files in channels and conversations in Chat in Call Panel 
  • Add additional logging for time zone conversion 
  • Add additional logging for language setup

• Released: 2021-12
• Bug Fixes
  • Fix an issue with menu update
  • Fix issue with user directory provisioning
  • Fix issue where accents in a first or last name prevented emails from being sent
  • Fix typo in menu for Personal Conferences causing a 404 Not Found
  • Fix an issue with legacy SMS mode which was introduced when we rolled out the Chat/Clearly SMS beta. 
    • NOTE: This does not affect Clearly Cloud customers
  • Remove Phone Number to Block and Phone Registration Logs from the Reseller View
• Improvements
  • Add custom conf setting to allow all voicemail emails on a deployment to be sent from a global from address even if the voicemail is left from a user on the same client

• Released: 2021-11
• Bug Fixes
  • Fix an issue where voicemail playback may have the wrong timezone
  • Fix an issue where both options could show disabled in Toggle Destinations
  • Fix an issue where follow me status in the user list would not represent if follow me was enabled or not
  • Fix typo where Company has spelled wrong in Calling Queues
  • Fix potential issue in Time Conditions related to Day Light Savings time change
  • Fix issue where voicemail was not honoring the language the user had set
• Improvements
  • Adds ability to choose which SMS Number to send from in Call Panel if you are assigned multiple numbers 
  • Auto populate the From SMS DID if you are assigned only 1 SMS Number
  • Improvements when Clearly Anywhere gets new SMS messages
  • Adds a new API to get a list of feature codes available to you
  • Add ability to mark calls as answered elsewhere for queues, ring groups and follow me
  • Adds feature codes for Call Forward, Toggle Destination, Follow Me and Do Not Disturb
  • Automatically reprocess failed recording queue

• Released: 2021-11
• Features Added
  • Clearly Silent Intercom
• Bug Fixes
  • Fix issue where incoming messages would not create a new conversation in call panel without a page refresh
  • Fix issue with MMS mime type detection
  • Fix issue where some menu items may have been missing for some users
  • Fix issue where DNS wasn't properly being created on account creation for certain DNS providers
  • Fix an issue with Password Recovery 
  • Fix permission group URL in the permission tab of the user form
  • Regenerate end user menu when a user profile is updated
  • Fix for voicemail auto reply not saving correctly
  • Fix Caller ID being incorrect if STIR/SHAKEN Verification Results were sent
• Improvements
  • Add ability to mark DIDs as SMS Capable
    • If a DID is not SMS Capable it will not be available for SMS assignment
  • Various SMS/MMS Improvements
  • Add back full realm in client form
  • Enable Reason Headers on Cancelled Calls
  • Addition of Follow Me Ring Strategies
  • Return call back to parker if they blind transfer the call to a used parking slot 

• Released: 2021-10 
• Bug Fixes
  • Fixes an issue where old menu items that are no longer valid reappeared.

• Released: 2021-10
• Features Added
  • BETA support for Chat
  • BETA support SMS in Call Panel
    • NOTE: SMS must be Enabled for the Cloud Location in the Cloud Portal/Store for this to function
  • Add ability to view and join Video Conferences you have access to right from within Call Panel
    • NOTE: Administrators can NOT yet administer the video conferences from Call Panel
  • Add ability for username to no longer be tied to your email address
• Bug Fixes
  • Improve page loading speed for the User List view
  • Do not display the Emergency Location and Callback Profile Widget in Call Panel if not system is not configured for Clearly E911
  • Fix issue with pagination for queues and conferences in Call Panel
  • Fixes an issue with the Clearly Anywhere provisioning link in the "Get Ready" email 
  • Add ability to User list view to add a column to see if a User has been Excluded from the Company Directory
  • Fix issue with email validation for newer TLDs 
• Improvements
  • Move the ability to hide pages from Custom Configuration into the Branding module
  • Adds Platform-Version to Header to the response for all API Calls

• Released: 2021-10
• Bug Fixes
  • Fix migration for enabling/disabling follow-me toggle for users who setup follow-me prior to the new toggle

• Released: 2021-09
• Features Added
  • Add ability to enable/disable follow-me without needing to remove the follow-me number
  • Add support to allow Intercom/Auto Answer for Extension to Extension calls.  New feature code created by default of *80 that when dialed before the extension to cause the phone you are calling to auto answer instead of ringing.
• Bug Fixes
  • Fix for online users being out of sync
  • Fix issue with Getting Started Email not provisioning Clearly Anywhere
  • Fix issue with Call Parking in Call Panel showing the call park extension instead of the user that is parked
  • Improve the page load speed of the user list page
  • If not running in a mode that supports Clearly E911, we will no longer show the Emergency Call Back Profile and Dispatchable Location widget in Call Panel

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