Table of Contents  [ Hide]

Overview
Information
Location List 
Invoices
Customers
Creating New Customer under your Partner Account
How to Impersonate login as a Customer
How to Change Existing Customer Payment Method
How to Add Custom Pass Through Charges to Customer
How to Override Pricing on a item on checkout.

Overview

Agent and Client tab will only show up for any Certified Partners or Agents of Clearly IP. This is where you can track all your commissions, view your special signup URL for customers, or create customers directly that allows you to also log in as the customer and manage their account at any time.

The concept of Agent applies in 2 places for Clearly Trunking and Clearly Cloud. You as an Agent, can be the Agent for a specific Trunk or Cloud Location or the Agent for the whole customer. The difference is explained here;

• Location Agent - When you are set as an Agent at the Trunking or Clearly Cloud Location level, it entitles you to receive a commission on that location, but you cannot log in as the customer. For a location to be assigned to you as the Agent, your customer must complete the Location Order/Creation using your custom New Signup URL as defined on your account, as outlined here.
  • If your customer creates the location directly at Clearly IP URL without your New Signup URL, the location will not be assigned to you as the Location Agent unless you were marked as the Master Agent for the whole customer, as defined below.
• Customer Agent - When a customer is assigned to you as an Agent, it allows you to log in as that customer without knowing the Customer Login information, manage the Account, and place orders on their behalf as an authorized user on their account. The only way to be set as the Customer level Master Agent is to create the Customer under your account, as outlined here.
  • By being the Customer level Master agent, any location they create for Trunking or Clearly Cloud will automatically set that Location to you as the Agent to receive the commissions regardless of what URL they used to order/create the new Location.
  • If you have Customers created using the New Signup URL as the Location Agent but you want the Customer to be a a Customer Agent with the ability to log in as the Customer, you will need to have the customer open a support ticket with us at https://support.clearlyip.com request that we move their Customer Account under you as the Master Agent, and we can make that change.

• Navigate to Agent and Clients > Information
  
  
• From here, you can view information related to your Agent account with Clearly IP.
  • Agent ID Code - A unique code for your account. This code is used as part of the custom Signup URL below.
  • One Time Commissions - The commission % you are paid whenever a new order is placed versus the monthly residual commission below.
  • Residual Commission - The monthly commission % you are paid monthly for all services related to each location.
  • New Signup URL - This is the custom URL that you give to your customers when they want to order/create a new location themselves versus you logging in as them. This will assign you as the Location Agent for that new location. This URL only needs to be used on the initial Location creation to tie the Location to you as the Agent. If you use the Customer Agent option from above, the whole customer is assigned to you as the Agent, and any location they create will automatically be assigned to you as the Agent regardless of the URL they use.

Location List 

• Navigate to Agent and Clients > Location List
  
  
• From here, we can see a list of all the Trunking or Clearly Cloud Locations that you are being paid an Agent Commission on, and we can view the following fields for each Location
  • Status - If the location is Active or Closed. If closed, the location is no longer being invoiced, and no commissions will be paid any more on that location since the location was canceled.
  • Location ID - The unique ID we create for each location when the location is created.
  • Name - Name of the Location as defined by the Customer
  • Account Owner - Customer Name that the Location belongs to.
  • Location Plan - What contract plan the location is under, such as Month to Month, 12 Months or 36 Month contract terms.
  • Start Date - The date the location was created.
  • Date Closed - Date the location was closed or canceled.
  • Monthly Invoice Date - What day of each month the location is invoiced on.
    
    

Invoices

• Navigate to Agent and Clients > Invoices
  
  
• From here, you can see a list of all invoices and/or credit notes that were created for all the Locations that you are a Master Agent of. You can also view the commission amount earned on each invoice, along with when the commission was paid.
  • Type - If the invoice was for a new purchase or monthly renewal since the commission % can be different on a monthly residual versus a new purchase.
  • Invoice # - The invoice number
  • Invoice Date - Date the invoice was created
  • Customer Name - Name of the Customer for this invoice.
  • Service Location Name - The location name the invoice was created for.
  • Total Invoice - Total amount of the invoice, including taxes which commissions are not paid on.
  • Invoice Payment Date - Date the invoice was paid by the customer. If blank, the invoice has not been paid yet. Commissions are only paid out after the invoice is paid by the customer.
  • Agent Commissionable Invoice Amount - Amount of the invoice that is Commissionable. This is the total invoice amount minus any taxes or fees we pay the actual commission off of.
  • Total Commission Amount - Amount of commission due on this invoice
  • Commission Pay Date - Date the commission was paid from Clearly IP. If blank, the commission has not been paid yet.
  • Commission Paid Ref # - The payment reference number on the payment made from Clearly IP to the Agent such as Check # or EFT ID number.
  • View Invoice - Link to view the actual customer invoice.
    
• Agent Commissions are paid out once per month once the amount of total agent commission due has exceeded 50.00. Until the total amount due reached 50.00 the invoices will be listed above with the Commission Amount but the Commision Pay Date and REg # will remain blank.
• The timeline for monthly agent commissions are as followed.
  • First week of the new month the Commission is calculated for the previous months commissions.  If the amount due in total is over 50.00 you commission will be queued up for payment.
  • Once you commission (around the 5th-7th of each month) is queued up you will receive a email from us with the expected payment date and the Payment Reference Number.  These same 2 fields will be updated in the list of invoices above for all invoices the payment is being setup for.
  • Payment is setup for around the 22nd-25th of each month and will be provided in the email notification above.

Customers

• Navigate to Agent and Clients > Customers
  
  
• The customer’s tab will show you a list of all customers that you created direct, and let you log in as the customer with a link. You will not need to know the Login Username or Password, since these are Customers you created under your account and not directly created by the Customer. See the Overview section on the difference between customers signing up with your Agent URL link versus customers you create direct here.
  • Name - Customer business name
  • Customer ID Number - Unique Clearly IP account number for the customer.
  • Type - What type of customer this is. Normally End User, but there may be other types. ClearlyIP controls this.
  • Verified - If the account is verified. A non-verified account means they can log in to the store, but their service for trunking or cloud will not work until they call us and verify their identity. Normally this will be set to yes when your agent creates the customer under you since we have a trust factor with you and trust you are adding legit customers.
  • Payment Method - A Green Icon means they have their payment method all setup correctly,  A Red Icon with the text of "Send Payment Setup Email" means they have not added their Credit Card or ACH information yet.  Clicking on the Send Payment Setup Email will send the billing contacts for this customer a email directing them how to Setup there Credit Card or ACH info depending if they are setup as ACH or Credit Card.
  • Statement Date - Day of the month that this customer will be invoiced for all their locations with us.
  • Actions - Login Options allows you to impersonate login as the customer without needing to know the password of the user. When clicked on it will prompt you to list the users the customer has and lets you pick which user you want to login as.
    

Creating New Customer under your Partner Account

• To create a new customer that you will be marked as the Master Agent, click on the "Create New Customer Account" button.
  
• You will need to provide the following pieces of information, and the account will be created, and the customer login will also be active. Share with your customer the Login details, and they can now log in to their account.
  • Name and Email - Provide the First and Last name and email of the contact for the Customer you are creating.  This contact will become the primary contact and billing contact for this Customer.  Once you have created the customer you can impersonate login as the customer and add more contacts if need be.
  • Username - Username the Contact above will use to Login. Usually set to the Email address of the Contact but does not have to be the email.
  • Company - Name of the Company you are creating here
  • Statement Date - What day of each month do you want the recurring charges for this customer to occur at.  Please note that if you set this to be less then 15 days from now any purchases for the new Locations you create will prorate the 1st month charges at checkout time at 50%.  If the Date is more than 15 days from now it will charge full price.
  • Billing Address - Billing address for the customer you are creating.
  • Password - What password you want to set this new Contact to have for login to our portal.  You can set this to anything that meets atleast 8 characters.  You can now share this password with the user for them to login or they can use the forgot password option on login.  
  • Billing Information
    • Payment Method - Depending on what your Partner Account is setup for you can pick between Credit Card, ACH or Customer Send Payment here.
      • Credit Card - If you pick this option the customer will need to login or you will need to impersonate the customer and add a Credit Card to the Payment Method for this Customer account.
      • ACH - US Customers only. Not valid for Customers without a US Bank Account. Today ACH takes 3-5 days to setup. If you pick ACH here you will not be able to make any purchases for this customer until the ACH account is setup.  We suggest if this customer needs immediate purchasing ability you set them up with Credit Card and change to ACH once you have the account setup.
        • If you pick ACH you will need to have the Customer Submit our ACH form from here for us to get the ACH setup.
      • Customer Send Payment - If your partner account has been enabled to grant customers Payment Terms you can set this option here and the customer will be emailed invoices on each purchase from the store and also each month on the recurring charges.  They will be responsible for sending us payment through ACH, Wire or Mailing a Check.  If the customer wants to push ACH or Wire for payments to us please email us at customerservice@clearlyip.com for our banking information.
        • Credit Limit - When picking Customer Send Payment you will also need to set the customer Credit Limit.  Partners are granted a maximum dollar amount Credit Limit they can grant customers. The default for Partners is 500.00 of Credit Limit. If the customer needs a larger Credit Limit please start with the Max Amount you are allowed to set and have the customer submit our Credit Application form here under the Misc Forms section for a increase in the Credit Limit. Make sure to pick the country to see the forms for your specific country on our Legal Page.
        • Terms - How many days from date of the invoice the customer is granted as the Due Date before the invoice is considered Past Due.  The default is 15 days and you are not allowed to change this. To receive a Terms date of more than 15 days you will need to follow the steps above on submitting a Credit Application above.
        • Grace Period - How many days after the invoice Due Date the customer is granted before the system will flag the account for suspension.  Starting on the day of the Grace Period the system each day will email the customer for any past due invoices informing them they need to get the invoice paid or risk having the account turned off from making calls for non payment.  The default is 15 days and you are not allowed to change this.  
        • When picking to grant a Customer Send Payment option here please use your judgement to only setup Customers with "Customer Send Payment" method for customers you trust will be paying their invoices as commissions and SPIFFS are not paid to you the Partner until payment is received by us.

How to Override Pricing on a item on checkout.

The below example would be for our Clearly Cloud Service. Altering pricing for individual users will be handled in the same manner.