The Call Flow Control (CFC) Module Can be used to route Calls to one destination or another by toggling a feature code that is added when the CFC is Created. This is commonly referred to as Day Night Mode for Hotel Consoles. This is commonly used as a BLF button on a "Front Desk" or "PBX Operator" phone that they can press to change where calls are routed in the evening, typically from the front desk to a different destination that could be a ring group that includes more extensions or an IVR, etc. CFC feature codes begin with *28 and are followed by an index number 0-99 allowing for 100 CFCs to be added, the first of them will be *280. The CFC can be toggled by directly calling the feature code or using a BLF to make the call and monitor the state to change the BLF color when in use or not. The value of the BLF will be the feature code of the CFC you want to control. For more information on adding a BLF Key see
Create a CFC - Night Mode
Navigate to Advanced Configuration > Call Flow Control
Click on the + Add button
- Enter a Description
- Choose the Current Mode
- This will change the current state or set the initial state of the BLF
- Recording for Normal or Override Mode
- This is the recording when the feature code is enabled it can be changed to a Recording created in the System Recording Module.
- Enter an Optional Password - this is numeric and will need to be entered on a keypad before the feature code will be toggled
- Normal Flow - Set the destination for the call routing for "Normal Flow"
- Override Flow - Set the alternative call routing destination for "Override Flow", when the feature code is toggled from Normal Flow
Night Mode BLF
Add a BLF key with a value of the feature code to a Staff SIP phone to toggle the Night Feature Code on and off.
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