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Spoke Integrations Tool

ClearlyIP Spoke allows you to connect your ClearlyCloud system to external systems, such as CRM, Webhooks, and more.  Enabling this connection allows call events to be sent in real-time to the systems you configure--allowing features such as screen pops, notifications, and much more.

The current supported connections are;



Support Events Sent from Clearly Cloud to Spoke

Clearly Cloud sends to main types of events to Spoke for Spoke to send off to your different business systems.  We can send information related to a inbound or outbound call including the different states a call takes. 

So for example a outbound call will send muliple States as the call happens.  It will send Ringing first, then either a Answer or No Answer and if Answered it would send a Ended state once the call hangs up.
  • Call Events
    • Incoming Call
    • Outgoing Call
    • For each Incoming or Outgoing Call we send the following States
      • Ringing
      • Answered
      • Ended
      • Missed
      • Busy
      • Invalid
      • Blocked
      • Not available
      • No answer
      • Rejected
When a voicemails is left for a user we send to Spoke a notification of the voicemail and a download link to pull a copy of the voicemail.  The same is true with Call Recordings.
  • Media Events
    • Voicemail
    • Call Recording
Each integration from Spoke to a Business System like Zapier and your CRM may not support all the features that spoke has.  For example at this time Zoho Phonebrige API has no support to send call recordings or voicemails to their CRM.

Connecting ClearlyCloud With Spoke

  1. Log into your ClearlyCloud instance as a client.  Click the "Integrations" link on the left menu.


  2. Click on the “Link your account” button


  3. You will be redirected to the Spoke login page where you will use your ClearlyIP Cloud/Trunking Portal credentials to log in.  Do not confuse this login with your Clearly Cloud login. Spoke is part of your Clearly IP SSO login that you use to login to our Cloud/Trunking Portal and Support site.
  4. After logging in, you’ll be redirected to ClearlyCloud and you should see the “Synchronize with your CRM” option enabled.
  5. Finished ✅

Next Steps

Your ClearlyCloud phone system is now connected to Spoke and can communicate with external systems... The next step is to use ClearlyCloud with these systems, such as CRM, is to configure them with Spoke.

Setup Your Different CRM integrations following our wiki below.


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