Number Porting Tab



Overview

  • Sign into your account here: https://trunking.clearlyip.com
  • Once you are signed in go to the drop down menu Porting
  • Here you can look at our Porting Process in Porting Overview or Submit a port request by filling out our LOA
HowtogettoLOA

Submitting Number Port Request

  • To Submit the request, go to the Porting drop down menu and select Submit Porting Request, that will bring you to our LOA
  • It is important that you fill in as much information as possible, the more information, the smoother the port will be
  • If you are porting numbers from 2 or more carriers, please fill out a separate LOA for each carrier

  • The first section is some basic information
  • Company Name: should be the name that appears on the invoice for the current carrier, this may be different than the name on the account you have with us
  • Clearly IP Location ID: if you don't know it, its fine.  It should be location the numbers will reside at; if you have a Florida location and a Georgia location this is where you would specify
  • Request FOC Date: here you can pick what day you would like the port to occur on. Please keep in mind ports can take anywhere from 1 to 4 weeks and may not always be available on your requested date

  • Next is the Address Section. Please use the Service Address associated with these numbers, not necessarily always the address on the invoice from the current carrier
  • The Street Prefix/Suffix sections are for directionals, like West First Street or First Street East
Numberstoport
  • Next we will fill out the Phone Numbers to Port section
  • Local numbers are any numbers that would be a landline or wireless number
    • List all local numbers you wish to port in this box, one number per line and no need to separate with (), -, or .
  • Toll Free numbers are 800 numbers
    • List all toll free numbers you wish to port in this box, one number per line and no need to separate with (), -, or .
  • Number Type: use the drop down to select if your local numbers are landline or wireless numbers
    • Only select Wireless if numbers being ported are on a Wireless Account, otherwise leave as Landline
ExistingProviderInfo
  • Next we will fill out the Existing Provider Information
  • Existing Provider Name: The name of the carrier that you have the account with or is on the invoice
  • Existing Provider Account Number:  The account number for the current carrier, typically listed on your invoice
  • Billing Telephone Number: You may need to request this from your current carrier, however some carriers do not store a BTN.  It's okay to leave this blank.
  • Special Notes or Instructions: List anything we may need to know like if there is a PIN on the account or if it was part of a bundled service. If you do have a PIN we will not be able to port without it
  • Copy of Current Invoice: Attach the most recent invoice you have for the current carrier.  We can not accept invoices older than 30 days.
  • Last part here is your information
  • Authorized User Name: Typically this is the person's name who is authorized with your current carrier to make changes on the current account
  • Authorized User Title: The title of the person's name you put in above
  • Authorized User Contact Number:  The phone number of the above person, in case we need to contact them in regards to the port
  • Authorized User Contact Email: The email address of the above person, in case we need to contact them in regards to the port
  • Date Signed: This should auto fill to today's date
  • Signature Authorized User: This is where the Authorized User from above signs the form 
  • Then hit Submit and that will start the porting process! We will open up a ticket to keep you informed as to where your port is at and to assist in any set up that may be needed for your numbers

      FAQs

      • How accurate does my LOA need to be?
        • Determine the correct information with your current provider before filling out the LOA. The information you use to fill out your LOA must match exactly with what the current carrier has on file for you. A good rule of thumb is to use the information on your invoice. However the billing address may be different than the service address so you will need to verify this with your current carrier. Wrong information on the LOA will lead to problems and prolonging the port
      • How long is porting going to take?
        • Porting can take anywhere from one to four weeks for the porting process to take place.  We try our best to accommodate your requested FOC date, however, porting can be a slow moving process especially if we run into errors on the port or with the losing carrier.
      • How do I prepare on my end for the port?
        • When you make a port request, be sure you have your trunks and routes set up to take the numbers once they port to us.  If you are not set up and verified by the time of the port date, there will be downtime between when your number ports and when you have it set up. We suggest you have this tested and verified before submitting the port request.
        • When you do submit your port request, be sure to have all the required documents ready and anything else that may help in the process.  We require a bill from the losing carrier no more than 30 days old.  If you are able to obtain a CSR from your current carrier for the numbers you are porting, we appreciate that as well as it helps in determining what information the losing carrier is looking for in order to allow the port.  Some carriers do not provide CSR at a customer level. 
        • If rejections do come to the port, you may be required to rectify issues on the account with the current carrier.  Be sure to watch for our emails and stay in contact to get those issue rectified as quickly as possible.  If a port sits in a rejection status for more than 30 days it will be cancelled and have to be resubmitted only after the rejections are rectified.




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