Adding Non Default Permissions

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Manage announcements from Call Panel

By default users do not have permissions to view Announcements used in your IVRs and other places on the Phone System.
These announcements are controlled from the Client UI but you can add a permission to Users to let users re-record and manage these announcements from within Call Panel.
The permissions are already created on your system by default to let users view and manage Announcements but the permissions are not added to any Users or Permission Groups by default.
The 2 permissions that are created are;
- announcements_read - Allows users to listen to all announcements but not change them.
- announcements_write - Allows users to change all announcements.
To add this permission to either a Permission Group as documented here or to a User as a override of the Permission Group as documented here.

By default users have permission to manage their own Voicemail Messages. You can also grant a user permissions to manage other users Voicemail Messages from Call Panel
We first need to create the read or write permissions for which Voicemail Boxes you want others users to be able to manage the messages in. Navigate to the Permissions Module from the Client UI.
- In our example we are going to setup permissions to let other users modify Voicemail Messages for Extension 5000 our Sales Voicemail Box.
Click the Add Permission button at the top
We will fill in the following options
- Permission Name - Voicemails-Sales
- Permission Module - Voicemails
- Permission Rule - write_for. See this wiki on explanation of read/write/read_for and write_for logic.
- Value - Pick which user this is for.
Now that we created the permission we need to go add this permission to either a Permission Group as documented here or to a User as a override of the Permission Group as documented here.

By default users have permission to manage their own Voicemail Settings and Greetings. You can also grant a user permissions to manage other users Voicemail Boxes (Settings) from Call Panel
We first need to create the read or write permissions for which Voicemail Boxes you want others users to be able to manage. Navigate to the Permissions Module from the Client UI.
- In our example we are going to setup permissions to let other users modify Voicemail Settings for Extension 5000 our Sales Voicemail Box.
Click the Add Permission button at the top
We will fill in the following options
- Permission Name - Voicemail Boxes-Sales
- Permission Module - Voicemail_boxes
- Permission Rule - write_for. See this wiki on explanation of read/write/read_for and write_for logic.
- Value - Pick which user this is for.
Now that we created the permission we need to go add this permission to either a Permission Group as documented here or to a User as a override of the Permission Group as documented here.

By default users have permission to manage their own settings. You can also grant a user permissions to manage other users Settings. The list of settings that you can grant other users to manage in call panel are;
- Call Waiting
- Do Not Disturb
- Follow Me
- Call Forward
- Intercom
We first need to create the read or write permissions for which user settings you want others users to be able to manage. Navigate to the Permissions Module from the Client UI.
- In our example we are going to setup permissions to let other users modify Follow Me settings for Extension 5000.
Click the Add Permission button at the top
We will fill in the following options
- Permission Name - Follow Me-5000
- Permission Module - follow_me
- Permission Rule - write_for. See this wiki on explanation of read/write/read_for and write_for logic.
- Value - Pick which user this is for.
Now that we created the permission we need to go add this permission to either a Permission Group as documented here or to a User as a override of the Permission Group as documented here.