The Auto Attendant allows you to pick if you want to route all calls to a specific IVR or setup a simple Time Schedule to pick between 2 different IVRs for business hours and after hours.
Inside the Auto Attendant you can also setup a Operator Group and pick which extensions are rang when someone dials 0 from the IVR
Auto Attendant
The Auto Attendant has 2 sections that make up this menu
Click on Basic > Auto Attendant
Time Schedule
You can pick to force all calls that you route to the Auto Attendant with 3 options
Customize - Will let you set a basic start and end time of your business hours.
Business Hours All - Forces callers to the Business Hours default included Greeting called "Welcome".
Non Business Hours All - Forces callers to the Business Hours default included Greeting called "offhour"
By default when routing to the Welcome or offhours greetings you can only prompt the Caller to enter in the extension number of any extension the system is aware of or press the Operator option below.
If you want to give more custom options you will need to setup actual IVRs as outlined below and route the callers to the IVRs here instead of the Greeting.
Operator
The operator defines where we send callers to when they press 0 from the Auto Attendant.
You can define up to 5 FXS ports or SIP Extensions in the operator group. In our example below we have 200 and 201 which are FXS port 1 and 2 in the group.
IVR
IVRs allow you to add more menu options for a caller to press such as 1 for sales and 2 for support.
Navigate to Basic > IVR from the menu
Click on the Add IVR button to create a new IVR
From here you need to define the following fields
Name - Name this IVR such as BusHours
Prompt - What greeting you want to play for this IVR. You can record new Greetings by following this Guide here.
Language - Pick Default which is English
Prompt Repeat Count - How many times you repeat the Greeting if the caller does not press any options.
Dial Extension - If enabled the caller can dial any extension direct that the system is aware of.
Dial Timeout - How long in seconds to wait for the caller to press a option.
We can now click on the Edit button to go setup our IVR options
From here you can set the different desitnations if the caller presses buttons 1 through 9 and # and *
You can now either route the callers from the Auto Attendant to this new IVR or you can route to this IVR direct from the SIP Trunk on a per DID basis.
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