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Custom Sound Prompt Recording from Phone


Overview

  • Below are instructions on how to records new Greetings for the IVR on the Failover Gateway.

  • From a analog phone plugged into a FXS port you can use the following feature codes.
    • *81 to Record a new Greeting
    • *8200 to listen to the Greeting you just recorded
    • *82XX to listen to a existing recording with XX being one of the Recording ID's in the table below.
    • *83XX to save the Greeting you just recorded using *81.  Replace the XX with the Recording ID from below.

Recording ID (XX)File NamePurpose
01welcomeThe default Greeting used for open business hours IVR
02offhourThe default Greeting used for closed business hours iVR
21user1A custom greeting that can be used anywhere that you can pick a greeting
22user2A custom greeting that can be used anywhere that you can pick a greeting
31welcome1Custom greeting that can be used with open business hour IVRs
32welcome2Custom greeting that can be used with open business hour IVRs
33welcome3Custom greeting that can be used with open business hour IVRs
34welcome4Custom greeting that can be used with open business hour IVRs
35welcome5Custom greeting that can be used with open business hour IVRs
41offhour1Custom greeting that can be used with closed business hour IVRs
42offhour2Custom greeting that can be used with closed business hour IVRs
43offhour3Custom greeting that can be used with closed business hour IVRs
44offhour4Custom greeting that can be used with closed business hour IVRs
45offhour5Custom greeting that can be used with closed business hour IVRs

Typical flow to record a custom new open business hours Greeting.

    • Dial *81 and record your new Greeting and hang up.
    • You can now dial *8231 to save that Greeting is Recording ID 31 which is the welcome1 file
    • You can now go into the IVR and pick that new welcome1 Greeting you just recorded.



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