ClearlyIP Trunk Setup on VitalPBX - Add On Method (Recommended)
Configure e911
Edit Emergency CallBack Profiles
- Navigate to PBX --> Extensions --> Extensions --> Select the Menu Button
in the top right
- Select the Extension you want to Set the Emergency Dispatchable Location on.
- Select the Desired Dispatchable Location from the drop down, and Click Update and Reload to save you Changes.
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ClearlyIP Trunk Setup on VitalPBX - Manual Method
Finding ClearlyIP Trunk Info
- All the SIP Credentials and account information you'll need can be found on your ClearlyIP Trunking Dashboard
- See the Locating ClearlyIP Trunk Details Wiki for details on finding that info.
Create Trunks
- Navigate to PBX --> External --> Trunks
- Select PJSIP
- Set Description, Local Username, and Remote Host to be the first Trunk Server's FQDN Address.
- Set the Remote Username to your Clearly Trunk's SIP Username and the Remote Secret to the Clearly Trunks SIP Password.
- Set the Trunk CID to be the your Default CallerID.
- Make sure Require Registration is set to Yes.
- Set Permanent Auth Rejection to No.
- If you wish to use 7 Digit Dialing, you'll need to set a Dialing Manipulation Rule to Prepend your Default Area Code
- Save and Apply your changes
- You can repeat the above steps to create the second trunk registration with the second Trunk Server found on your ClearlyIP Trunking Dashboard
Create Inbound Routes
- Navigate to PBX --> External --> Inbound Routes
- Set the Description
- Set the DID Pattern to be your 10 Digit DID from ClearlyIP
- Set the Inbound Destination to be what/where ever you want the Calls Routed to.
- Save and Apply your changes
Create The Outbound Routes
- Navigate to PBX --> External --> Outbound Routes
- Set the Description
- Add Both of your ClearlyIP Trunks
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- Set the Caller ID for this Route
- Define the Patterns this route should match and route
- In the US this will be, 7, 10, and 11 Digit dialing
- NXXXXXX (Optional if you want to allow 7 Digit Dialing Note: you will need to prepend the default Area Code on the trunks)
- NXXNXXXXXX
- 1NXXNXXXXXX
- Save and Apply your changes
Set SIP Settings
- Navigate to Settings --> Technology Settings --> SIP Settings
- Select the Network Tab
- If your PBX is NAT'd you may need to the NAT option, which one will depend on your network. "Force, Comedia" will work in most cases.
- Make sure the PBX's External IP Address and/or External Host Address are defined properly.
- Make sure your Local Networks (Including any VPN or MPLS networks that might have phones) are defined properly
Note: You can typically just define the RFC-1918 Local Network Ranges.
Set PJSIP Settings
- Navigate to Settings --> Technology Settings --> PJSIP Settings
- Make sure your Local Net is defined properly for your internal network.
- Make sure the PBX's External Media Address and External Signal Address are defined properly.
Configure e911
Define Emergency Numbers
- PBX --> External --> Emergency Numbers
- Set the Description
- On the Trunks Pop out, enable both ClearlyIP Trunks.
- Under List of Emergency Numbers define your emergency numbers, these are numbers that are never restricted from being called.
Note: 933 is a test number that when called reads back what we have configured as your e911 Address and Call Back. You may also want to include non-emergency numbers for your local police, etc.
- 911
- 933
Create Emergency Route
- Navigate to PBX --> External --> Outbound Routes
- Set the Route Description
- On the Trunks pop out enable both ClearlyIP Trunks
- Set the Outbound CID to be the PBX Complete Caller ID as found on your ClearlyIP Trunking Dashboard
- Make sure Overwrite CID is set to No if your are going to also set Emergency CID's on Individual Extensions.
- For the Dial Patterns set:
Note: You may want to add any other pattern your users may try in a panic. i.e. If they are a custom to dialing 9 to get out add 911 with a prefix of 9 - | Prefix | Pattern | CID Pattern |
- | | 911 | |
- | | 933 | |
- | 1 | 911 | |
- | 91 | 911 | |
- Save your changes and reload.
Set Emergency CID on an Extension
- Navigate to PBX --> Extensions --> Extensions
- Select the Extension your wish to edit from the Right Side Menu.
- Set the PBX Complete Caller ID for that Extensions Dispatchable Location and Call Back Profile
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It is your responsibility to verify that your 911 configuration is working as intended by dialing 933, or the appropriate process for emergency address verification in your area!