Music on Hold (MoH) can be used to fill the silence when a user is placed on hold. MoH can also be used in Queues, Inbound Routes, Conference Rooms, etc. Customized MoH can be uploaded as .wav or .mp3 files or you can use a streaming device such as the Barix Instreamer to play streaming music available from the hotel. MoH Categories can be created to be used instead of the default for different purposes for example a Sales Queue may want to use a customized MoH while callers are waiting to talk to an agent.
Default Music on Hold
The ComXchange has a preconfigured default Music on Hold category that will be played when a caller is on hold or MoH is enabled for other purposes and no other category is chosen. You can add Music files to the category to be played or you can change the default type to a custom application that will allow you to use streaming music over the LAN network.
Navigate to Advanced Configuration > Music on Hold
- Click on the edit action Icon for the default MoH category
- Type - Set to Files by default the Phone system will play the files available in the File section
- set to custom application if using streaming music
- Enable Random Play - if enabled and multiple files are present they will be played randomly, when disabled the files will be played in alphabetical order
- Upload a recording - You can upload a file in mp3 format and it will convert but for best results the file should use a format of WAV PCM Encoded, 16 bits, at 8000Hz
- If you want your new file to play first without deleting any files rename it with a name beginning with an A or B as the files will play in alphabetical order by default
Add a Music on Hold Category
Navigate to Advanced Configuration > Music on Hold
- Click on the + Add Category Button
- Type - Choose Files if uploading a file or custom application if using a streaming device
- Upload the music file by browsing to or dragging the file to the Upload Recording section
- Click on Submit
- Choose the new Category to be used where needed for example in a ring group for sales
Streaming Music on Hold
To use streaming music for Music on Hold you will need a device like the Barix Instreamer to convert the analog audio to a digital signal available over the LAN network that the ComXchange will listen for.
ComXchange Setup for Streaming
- Type - Set the Type to Custom Application
- Application - in the Application field enter the following, replacing the xxx.xxx.xxx.xxx with the Barix Instreamer’s IP
- /usr/bin/mpg123 -q -r 8000 -f 8192 --mono -s http://192.168.101.6/xstream
Barix Settings
- Login and set up a Static IP Address on the LAN network such as 192.168.101.15
- Navigate to Configuration > Basic Setting and set the following under Audio
- Input Source - Line Mono
- Audio Format - MPEG2 / 22.05 Khz
- Streaming Mode - Send Always
- Leave the destination unconfigured
Uploading ....
