Enabling and Accessing CA Client Logs for Troubleshooting
For troubleshooting purposes, it may sometimes be helpful to the the local log file from the Cleary Anywhere mobile client. To enable logging, use the following steps
- Open Clearly Anywhere (CA) mobile client
- Select the three dots menu in the upper right and choose Settings
- From the menu that follows, select Preferences and scroll down to see the option "Log SIP Traffic" and toggle this setting on.
With SIP Logging enabled, reproduce the issue or use as normally. To access the local client logs, use the following steps
- Select the three dots menu in the upper right and choose SIP Log
- A screen of text will appear, which may be substantial. You can scroll vertically to see additional events
- In the upper right, select the three vertical dots menu button. The phone user can choose to clear the log, or they can share the log with their PBX admin
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