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Release Notes


Following are release details for EPlatform.


25.4a - 2025-10-07

    • STUN Server : Updated settings.
    • Queue Analytics Report : Export report improves handling for bad date ranges.
    • Call Recording Handler : Improves behavior with AWS Storage exceptions.
    • Admin : Home menu efficiency improvements.

    25.3b - 2025-09-13

      • User Storage Report : Performance improvements.
      • Team Panel : Improved efficiency for login/logout UI operations.
      • Events Engine : Logging improvements.

      25.3a - 2025-09-08

      • Edit Devices : Cloning devices, adds a MAC address duplicate check + warning.
      • Digium D-Series Phones / Quick Dial contact causes blank when duplicate of contact appears in another assigned directory fixed.
      • Parking Lots : Issue saving new parking lots addressed.
      • Fax Receiver : Improved logging for debugging issues with file handling tools.
      • Edit Extensions : Improved device refresh logic when changes occur.
      • Queue Reporting : Some login events had been missing due to apostrophe issues.
      • User Portal : Call history queries improved to produce better matched results and respond more rapidly.
      • Admin : Fax detection disable / enable feature toggle was not working consistently.
      • Import Devices : Some required fields for the device importer were not identified in documentation or error messages.
      • Additional logging for dynamic device provisioning handler.
      • Improved log rotations.

      25.2b - 2025-04-30

      • Two-Factor Auth : Addresses issue where users can disable 2FA even though 'Require' is set to on.
      • Two-Factor Auth : Modifies authenticator app label to be more generic (was 'Google Authenticator')
      • Queue Analytics Report : Improvements to address accuracy with report when selecting certain months
      • Edit IVR : Removed inappropriate numeric filter from a description field
      • Edit ACD / Queue Analytics Report : Fixes display name issue with agents using remote numbers.
      • Queue Analytics Report : Fixes issues with subquery performance and outcome accuracy
      • Edit ACD : Addresses issue saving ACD dialout options when callback is present
      • Queue Analytics Report : Address issue with apostrophe in certain fields
      • D-Phone Provisioning : Fixes issue with expansion module
      • XML Directory : Addresses issue with Aastra phones

      24.4b - 2024-11-20

      • Admin : Music on Hold : Improved detection when file extension incorrect for the underlying media.
      • Realtime Engine : Addresses math issue with queue's 'Completed' total under one circumstance.

      24.4a - 2024-11-13

      • Admin : Voicemail Settings : Fixes password strength issue when "strength checking" set to "no".
      • Admin : Edit ACD : Improved description for "agent retry" description.
      • User Portal : Two factor login can no longer be set to "none" by users when the admin has set mandatory methods.
      • Log Rotation : Includes improved script to handle /var/log/epbx file rotations.
      • CDR Processor : Improved handling of callback segments, improved "interactive" options and experience.
      • Admin : Edit Extension : Expanded the range of characters permitted in name fields to include more types of characters.
      • Admin : Main Menu : Removed unused items.
      • Recording Playback : Fixes content header issue which was forcing download under certain circumstances.
      • Dynamic Agent Logins : Addresses issue with mixed dynamic/static membership login problems using handsets dialing 111+extension to log in.

      24.3g - 2024-09-23

      • Queue Analytics Report : Fixes for hold time calculations for certain combinations of call events.
      • Queue Analytics Report : Improved timeout handling for report subcomponent which occasionally resulted in a loading screen.
      • VoIP Trunks : Special handling added for MS Teams DTMF transfer support.
      • Queue Analytics Report : Improved performance and output of "Agent Detail" when run as a scheduled report.

      24.3f - 2024-09-02

      • Recording Handler : Improved handling for ".wav" extension variances.
      • Queue Analytics Report : Fixes for timestamps which are inaccurate for call events vs. agent login/logout events affecting stats.
      • Edit ACD : Fixes for periodic announcement sound/frequency feature toggle handling.

      24.3e - 2024-08-23

      • Team Panel : Resolved visual bug where callers transferred by agents were not clearing from their active calls.
      • Aastra Phone : XML Directory render issue addressed.
      • Queue Analytics Report : Handling of callback in queue dialout segments improved.
      • Queue Analytics / CDR Reports : Data limits adjustments.
      • Admin / Queue Monitor : Resolves visual bug.
      • Admin / Edit ACD : Save issue with dialout options resolved.

      24.3d - 2024-07-27

      • Team Panel : Resolved visual bug where callers transferred by agents were not clearing from their active calls.
      • Manage Extensions : Bulk changes upload CSV crash issue resolved.
      • Queues : Resolved "ring in use" issues with callbacks in queue.
      • Voicemail : Fixed situation where delete=yes was causing non-delivery in certain configurations.
      • Voicemail : Password strength enforcement script improvements.
      • Housekeeping : Improved temporary file purging for sound playbacks.

      24.3c - 2024-05-29

      • Firewall Controls : App Filtering behavior fixes for Allow Specified mode.
      • Queue : Ring in use behavior improvements.
      • Device Manager : Edit device mode change disabled to prevent lost mac addresses for hotdesk stations.
      • Overall : Improved filtering of special characters in display names.
      • User Portal : Web Phone : Resolved issue with transfer buttons inconsistently appearing in certain situations.

      24.3b - 2024-05-04

      • Voicemail Transcription : System updates.
      • Fax Recipients : Now hidden from directory by default.
      • User Portal : Layout with voicemail widget improved.
      • User Portal : Improved handling / messages for users who have blocked media permission.
      • Firewall Controls : Fixed bug with App Filtering save.
      • CDR : Improved lookup logic for uniqueid.

      24.2a - 2024-04-16

      • CDR Processor : Performance improvements for larger systems
      • Team Panel: Bugfix for abandoned call counts
      • Dialplan : Enhancements for IVR option tracking and other CDR event detail
      • ACD : Ringinuse behavior improvements to prevent transferred calls from affecting status of agents
      • Admin : Call recording granularity labels fixed to resolve ambiguity, logic made consistent
      • Admin / CDR : Resolved issue with missing WAV file extensions causing playback icon to be missing.
      • Admin / Email Templates : Underscores now allowed in all fields
      • Queue Analytics Report : Improved handling for invalid agent lookups
      • Admin / Parking Lots : Resolved cosmetic issue displaying parking slots
      • Core : Fax detection now unsupported due to stability issues with required drivers, override option added for systems which choose to continue to use the feature. 

      24.1d - 2024-03-07

      • Admin : Extension suggestion autocomplete issue resolved
      • User Portal : Reliability issue with system directory widget on some systems resolved
      • Queue Analytics Report : Agent name fixed when using external numbers
      • User Portal : Forgot password email issue corrected
      • Admin / Monitoring Activity Report : Performance improvements
      • Admin / VoIP Trunks : Fixed saving issues
      • IP Phone Directories : Fixes for PHP8 for Yealink and Sangoma phones
      • Admin / Manage Extensions : Fixes for CVS import/export

       

      23.4c - 2023-12-31

      • All UIs: ClearlyIP logos / styling
      • Stability and performance improvements

      23.4b - 2023-11-05

      • Team Panel : Agent widget search feature added + performance improvement.
      • User Portal : Queue analytics reports enhanacments, export
      • User Portal : Queue analytics report scheduling option added
      • Admin : CDR search logic enhancements
      • CDR : Call recording events tracking added
      • User Portal : Agent login permissions restriction options added
      • User Portal : Agent history lookup bug fixed for agents without login history

      23.4a - 2023-10-09

      • Admin : Scheduled reports processing improvements, added cdr
      • ACD : SLA alarm for max callers in queue added
      • Admin : Firewall Module : Added missing country

      23.3e - 2023-09-21

      • Admin : Monitoring Activity Report improvements
      • Admin : Scheduled Reports performance enhancement / error email handling
      • User Portal : Queue Analytics report visual / performance improvements
      • Admin : Edit IVR menus / special character handling bugfix for non-voice destinations
      • Admin : Manage Timeschedules : Bugfix for deleted item resequence issue

      23.3d - 2023-09-08

      • Admin : Device Template : Button bugfix
      • User Portal : Web softphone ringer preference override feature improvement
      • User Portal : Bugfix for personal directory loading issue
      • Admin : Fax Recipients : UI mandatory field enforcement bugfix
      • User Portal : Queue Analytics historical agent logic improvements

      23.3c - 2023-08-09

      • Admin : Caller ID localication feature improvements
      • Admin : Internal extension reference link improvements
      • Team Panels : Functional improvement for queue holding data

      23.3b - 2023-08-02

      • Team Panels : Bug fixes / efficiencies
      • Admin : Codec personalization bug fix

      23.3a - 2023-07-26

      • Core Engine : System health management
      • Core Engine : Cache options added / performance enhancements
      • Team Panel : UI bugfixes for scrolling
      • Edit Extension : Bug fix related to name changes on agents signed into queues
      • Voicemail : Housekeeping improvements for deleted folders
      • Extensions / General Settings : Codec personalization options

      23.2b - 2023-05-12

      • Admin : Extension status report
      • Admin : General Settings / Software restart/reload controls
      • Voicemail : Enhanced transcriptions / AI categorization
      • ACD : Agent auto-logout ALL queues option added

      23.2a - 2023-04-11

      • Core Engine : Caching improvements
      • ACD : Agent auto-logout
      • ACD : Callback timeout / email summary feature added
      • Admin UI : Several icon fixes, widget improvements
      • Portal : Call timer efficiency improvements
      • Team Panels : Reduced refreshes for config changes

      23.1c - 2023-02-12

      • ACD : Added dial-out option menu manager
      • Queue Analytics : Scheduled report fixes
      • Find-Me / Follow-Me : Call routing improvements

      23.1b - 2023-01-19

      • CDR Processor : Enchanced event details on several call scenarios
      • Device Handling : Enhanced support for ALGO and other manufacturer paging adapters
      • User Portal : Bugfix related to preference overrides for supervisors

      23.1a - 2023-01-10

      • Team Panel / Queue Analytics - Chart Graphics Improvements
      • Team Panel : Improvements with themes
      • Web Phone : Addressed rare transfer sequence issue involving older phones
      • CDR Report : Enhancements
      • Queue Analytics Report : Bug Fixes

      22.4b - 2022-12-20

      • Call Detail Records : Upgraded Event Engine, UI Reports, Call Details
      • Event / Socket Engine : Performance / Structure Improvements
      • Queue Analytics Report : Upgraded Logic / Improved Graphs / Exports / Agent Details
      • CallerID Localization : Feature for target-proximity CID auto-selection based on campaigns.
      • Trunks : CPS Limit Options

      22.4a - 2022-11-22

      • Queue External Agents : Hybrid Agent+External / External Numbers
      • Queue Agents History : Historical queue associations. Includes data migration tool.
      • Queue Analytics Report : Performance / Quality Enhancements
      • Team Panels : Performance Improvements / Reload Reduction
      • User Portal : External Agent Integration / Performance Enhancements
      • Call Park : Timeout Destination Bugix
      • Find-Me/Follow-Me : Suppress Press-1 for system extensions within FMFM target list
      • Device Refresh Engine : Performance / Reliability Improvements
      • CDR Processor : Fix API/Portal Generated Call Processing Issue
      • Team Panel / User Portal : Unavailable Agent Detection / Filtration
      • Queue Agent Alarms : Visual / Audio / Email Alers for Minimum Queue Agent Threshholds
      • User Portal : Enhanced Password Lockout User Experience

      22.3e - 2022-09-28

      • User Portal : Call history table bugfix
      • Team Panel : Call timer w/multicast paging bugfix

      22.3d - 2022-09-26

      • Admin : Call recording playback performance improvements

      22.3c - 2022-09-24

      • Team Panel / User Portal : Memory Performance Enhancements
      • Queue Analytics Report : Bug Fix
      • Call Recording Handler : Performance Improvements

      22.3b - 2022-09-01

      • Music on Hold : Updated music library, defaults to random playback.
      • Call Transcription : Searchable by keywords in CDR.

      22.3a - 2022-08-31

      • Platform : Support for Spanish + French server (sounds) languages.
      • User Portal : French language support added.
      • Web Phone : Context customization bug fix.
      • User Portal : 2FA Email Login support added.
      • Admin : Recording playback log added.
      • Digium D70 : Smartblf bug fix for contact handling.
      • Admin : Edit Extension : Added force portal password reset option.
      • Admin : Music on Hold folder options added.

      22.2d - 2022-06-10

      • Team Panel Admin : Improved queue selection handling.
      • System : Better feedback for agents who make mistakes logging into queues.
      • Device Refresh Engine : Performance improvements and upgraded SQL connection handler.
      • Manage Devices : Improved device refresh and advanced editing handling.

      22.2c - 2022-04-28

      • Firewall Module - Performance enhancement / fail2ban Integration
      • User Portal : Label Typo / Validation enhancement
      • Team Panrl : Updated login/logout handling for agent tooltip

      22.2b - 2022-04-13

      • Queue call waiting granularity improvement
      • Bulk import / export bug fix
      • User Portal : Made delete voicemail after emailing consisitent with other workflows

      22.2a - 2022-04-01

      • Team Panel bug fix for agent summary.
      • Admin UI extensions bulk uploader bug fix.
      • Admin UI find-me follow-me improved filtering for non-numeric characters.

      22.1g - 2022-03-24

      • Device status report performance improvements.
      • Call recording bug in certain situations fixed.

      22.1f - 2022-03-17

      • Device Status Report logging enhancement.
      • Queue Agents device minder configuration enhancement.
      • Enhanced E911 email notification SMTP logging.

      22.1e - 2022-03-03

      • E911 Email Logging Enhancement
      • User Portal : Personal directory bug fix

      22.1d - 2022-02-24

      • Bug fixes for call recording handling on long calls, personal directory items, and scheduled reporting.

      22.1c - 2022-02-10

      • Added support for Yealink Expansion Modules
      • Autocomplete extension enhancement for Admin UI entry
      • Bulk upload bug fix

      22.1b - 2022-01-25

      • Enhanced Queue Analytics Report / Hourly Drill-down
      • CDR processing bugfixes / enhancements

      22.1a - 2022-01-06

      • Server Activation : Route pattern fix, Secure Meet bundle improvement.

      21.4c - 2021-12-22

      • Edit Extension : Reset Feature bug fixes
      • Trunks : Added call connect announcement feature to assist regulatory compliance

      21.4b - 2021-12-02

      • Queue Analytics Report : Bug fix re: Ring No Answer data points

      21.4a - 2021-11-23

      • Admin : Scheduled Reports (Queue Analytics, Device Status)
      • User Portal : Personal directory item sequencing bug fix
      • Admin : Disable intercom default change for extensions
      • Admin : Voicemail attachment option added.

      21.3c - 2021-10-18

      • Team Panel : Agent sort feature enhancements
      • User Portal : Enhanced Queue Analytics report features
      • User Portal : Extension settings enhancements / reorganization

      21.3b - 2021-10-06

      • Team Panel : Reliability / timer enhancements
      • Admin UI: Multicast Paging Save Bugfix
      • Team Panel : Added Legend
      • Queue Analytics Report : Agent-level call details, improved exporter
      • Device Template : New devices, paramater updates
      • Presence Activity Tracking : Logging for agent status changes for reporting break/away/dnd etc. time.

      21.3a - 2021-07-26

      • Edit Extensions : Alternate email for portal password recovery added.
      • Edit Extensions : Reset to default for extension reuse feature added.
      • User Portal : Voicemail widget performance improvements.

      21.2e - 2021-07-19

      • Device Status Report : Improved performance and WebRTC endpoint data integration.
      • Devices : CSV import bugfix for hotdesk stations.
      • User Portal : FMFM save button logic improvement.

      21.2d - 2021-06-23

      • Fax Receiver : Updated email logger and receive log issue corrected.
      • DID Assignments : Added support for international DIDs
      • Carrier Services Module : Added UI Modules / Functionality
      • User Portal : Realtime Agent Login/Logout Event Handling

      21.2c - 2021-06-11

      • User Portal : Queue agent real-time filtering
      • User Portal : Slimmer navbars
      • Admin : Device status report enhanced to include WebRTC endpoints
      • User Portal : Hidden and alternate internal directory entry bug fixes
      • User Portal : Voicemail widget performance improvements

      21.2b - 2021-05-04

      • Corrected IVR actions email sender logging issue.
      • Enhanced panel server backend functionality.
      • CDR Processor updated to exclude non-answered queue participants.
      • Call group / pickup group logic fix in Edit Extension.

      21.2a - 2021-04-26

      • User Portal : FMFM multiple destination bug fix.
      • Directory Entries : Deleted device bug fix.

      21.1k - 2021-04-21

      • Enhanced e-mail activity logging.
      • Zabbix HTTPS iframe issue fixed.
      • User Portal : Softphone dialpad star/pound dialing issues fixed.

      21.1j - 2021-04-15

      • Fax Receiver : Added g711 fallback, enabled email activity logging.
      • Parking slot line key prefixes added

      21.1h - 2021-03-23

      • D70 Sidecar Sequence Fix
      • Yealink Hotdesk Logged Out Label Fix
      • Web Softphone: Double attended transfer bug fix

      21.1f - 2021-03-03

      • Updated Secure Meeting Module (compatible with publicly available EPlatform Secure Meet apps)
      • Server activator improvements

      21.1d - 2021-02-09

      • Team Panels : Added new SLA / Queue Information Features

      21.1c - 2021-02-03

      • User Portal Softphone: Allow * dialing for feature code access.
      • Team Panels: Live event refresh handling improvements.
      • User Portal: Presence status drop-down bug fix
      • User Portal: Voicemail module performance and sort improvements.
      • User Portal Softphone: Attended transfer cancel/retry bug fix.

      21.1b - 2021-01-28

      • User Portal : Multi-language support added
      • User Portal : Spanish language translation added
      • Yealink XML directory bugfix

      21.1a - 2021-01-19

      • ACD Service Level Alarms for User Portal
      • Customizable User Status Call Routing
      • User Portal : Supervisor Queue Analytics
      • User Portal : Live Queue Calls Filtering Feature
      • Extension level user portal overrides to enable/disable features.
      • ACD: External agents bugfixes
      • Extension pickup group configuration option added.

      20.4j - 2020-11-20

      • Live Queue Panel/Portal Data Enhancements
      • Improve DID/IVR UI performance for systems with more than 1000 DIDs/IVRs.
      • Added Extension SIP feature toggle for non-voice extensions.
      • Softphone feature enhancements

      20.4a - 2020-10-19

      • User Portal : Web Softphone (NEW)

      20.3 - 2020-10-06

      • Bug fixes for User Portal Find-Me/Follow-Me Save

      20.2z - 2020-09-28

      • Fixed user portal forgot password bug when password complexity disabled.
      • Improved API backend layout.

      20.2w - 2020-09-08

      • Added phone template support for Mitel/Aastra handsets.

      20.2u - 2020-08-25

      • Team Panels : Drag/drop to queue handling added.
      • Web Meetings : Added auto-status for system participants.
      • User Portal : Added capability to upload greetings.

      20.2f - 2020-07-21

      • Enhanced recording transcription for conference calls.

      20.2e - 2020-07-14

      • Added support for SSL via LetsEncrypt
      • Conference Bridge Recording and Transcription enhancements
      • Added Call transcript download to User Portal Call History

      20.2d - 2020-06-30

      • Improved packaging for machine automation.
      • Improved screen pop variable handling for user-created variables.

      20.2b - 2020-06-22

      • IVR Action Builder : Enhanced IVR application logic, extendable.
      • Sound Recording Extensions - Set password on extension to allow remote recording replacement.
      • cfg_IndexFocus - Global parameter, allows hostname URL to focus on /portal or /admin.

      20.2a - 2020-06-10

      • User Portal v2 Released
      • User Portal v2 - Voicemail Module
      • User Portal v2 - Real-Time Call Handling
      • User Portal v2 - Agent Screen Pops
      • User Portal v2 - Meetings
      • Web Meetings - Secure Screen Share / Video Meetings
      • Team Panels - External agents improvements

      20.0g - 2020-03-23

      • Various bug fixes

      20.0d - 2020-02-19

      • Improved config handling for misc. manufacturer devices.
      • Fixed agent link removal issue on extension removal.

      19.4j - 2020-02-04

      • Bulk import/export bug fixes.

      20.0b - 2020-01-21

      • Refresh Edit Devices - Improved functionality
      • Time Route / IVR - Better extension validation
      • Bulk upload improvement for devices/extensions

      20.0a - 2019-12-20

      • v20.x branch created for new features
      • Hotdesking *11 feature implemented

      19.4i - 2019-12-20

      • Bug fixes in recorded sounds by phone
      • Added recording append feature to callback in queue callbacks
      • Edit VoIP Trunks - Added Outbound Auth feature
      • User Portal - Added ring time override feature

      19.4h - 2019-12-06

      • E911 Feature Enhancements (Auto-dial notify, e-mail)

      19.4g - 2019-12-04

      • Database schema audit tool added.
      • Bug fixes
      • Polycom device config engine enhancements
      • Panel server backend improvements
      • Phone logo handling enhancements for Yealink phones

      19.4f - 2019-11-27

      • Bug fix on Teams / Agent Login/Logout typo.

      19.4e - 2019-11-20

      • Enhanced Queue Analytics Report

      19.4d - 2019-11-18

      • Admin UI Bugfixes
      • Enhanced Team Panels preferences screen
      • Addressed device refresh issue with Yealink phones
      • Revised dynamic agent methodology

      19.4a - 2019-10-21

      • Team Panels - Wallboards for Work Groups and ACD
      • Queue Analytics Report - Historical queue reporting
      • Bugfixes & UI Improvements
      • User Storage Report (Upgrades/Replaces Voicemail Usage Report)
      • Enhanced Dynamic Queue Members

      19.3b - 2019-07-24

      • Firewall Controls / Geo Fencing
      • New Connected Calls Realtime Dashboard
      • User-Level Admin Permissions / Roles
      • Find-Me / Follow-Me Enhancements
      • Various UI Enhancements
      • Bug Fixes

      19.2h - 2019-06-05

      • DID importer improvements.
      • Enhanced personal directory / device management screens

      19.2g - 2019-05-22

      • Enhanced Find-Me Follow-Me
      • Enhanced Device Management

      19.2f - 2019-05-13

      • Enhanced Device Contacts Manager
      • Clone Contacts Feature
      • UI Revisions

      19.2e - 2019-04-23

      • XML Directory Feature Enhancements
      • Intercom Feature Refinement
      • UI Updates / Icon Changes
      • Error Handling / Validation Improvements
      • Bug Fixes

      19.2c - 2019-04-10

      • Bug Fixes
      • Improved device import (MAC address case handling)
      • UI Refreshes / High-res logos

      19.2b - 2019-04-04

      • Admin UI Refreshes
      • Bug Fixes
      • Improved JS/CSS/Font Efficiency
      • Import / Export Updates

      19.1n - 2019-03-20

      • General bugfixes.
      • Admin UI refreshes
      • Device handler / importer improvements

      19.1m - 2019-03-04

      • Unknown MAC address helper for Add New Devices added.
      • API functions added.
      • UI Refreshes

      19.1l - 2019-02-21

      • New CDR Module
      • Enhanced MOH UI / Player
      • Enhanced Manage Sounds
      • Admin UI Refreshes

      19.1k - 2019-01-21

      • Enhanced Polycom Device Support
      • Polycom Phones : Parked Calls App
      • Extensions : Intercom Permission Feature Added
      • Phone Provisioning Engine Updates
      • Admin UI Refreshes
      • Updated Fax Receiver Engine / E-Mail Templates

      18.4i - 2018-12-17

      • Dial By Name Directory w/TTS
      • API Enhancements
      • HTTP Security Enhancement (Apache conf / Cloud Image)
      • Admin UI Refreshes
      • Nightly Recording Management Updates

       




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