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Release Notes


Following are release details for EPlatform.


25.3b - 2025-09-13

    • User Storage Report : Performance improvements.
    • Team Panel : Improved efficiency for login/logout UI operations.
    • Events Engine : Logging improvements.

    25.3a - 2025-09-08

    • Edit Devices : Cloning devices, adds a MAC address duplicate check + warning.
    • Digium D-Series Phones / Quick Dial contact causes blank when duplicate of contact appears in another assigned directory fixed.
    • Parking Lots : Issue saving new parking lots addressed.
    • Fax Receiver : Improved logging for debugging issues with file handling tools.
    • Edit Extensions : Improved device refresh logic when changes occur.
    • Queue Reporting : Some login events had been missing due to apostrophe issues.
    • User Portal : Call history queries improved to produce better matched results and respond more rapidly.
    • Admin : Fax detection disable / enable feature toggle was not working consistently.
    • Import Devices : Some required fields for the device importer were not identified in documentation or error messages.
    • Additional logging for dynamic device provisioning handler.
    • Improved log rotations.

    25.2b - 2025-04-30

    • Two-Factor Auth : Addresses issue where users can disable 2FA even though 'Require' is set to on.
    • Two-Factor Auth : Modifies authenticator app label to be more generic (was 'Google Authenticator')
    • Queue Analytics Report : Improvements to address accuracy with report when selecting certain months
    • Edit IVR : Removed inappropriate numeric filter from a description field
    • Edit ACD / Queue Analytics Report : Fixes display name issue with agents using remote numbers.
    • Queue Analytics Report : Fixes issues with subquery performance and outcome accuracy
    • Edit ACD : Addresses issue saving ACD dialout options when callback is present
    • Queue Analytics Report : Address issue with apostrophe in certain fields
    • D-Phone Provisioning : Fixes issue with expansion module
    • XML Directory : Addresses issue with Aastra phones

    24.4b - 2024-11-20

    • Admin : Music on Hold : Improved detection when file extension incorrect for the underlying media.
    • Realtime Engine : Addresses math issue with queue's 'Completed' total under one circumstance.

    24.4a - 2024-11-13

    • Admin : Voicemail Settings : Fixes password strength issue when "strength checking" set to "no".
    • Admin : Edit ACD : Improved description for "agent retry" description.
    • User Portal : Two factor login can no longer be set to "none" by users when the admin has set mandatory methods.
    • Log Rotation : Includes improved script to handle /var/log/epbx file rotations.
    • CDR Processor : Improved handling of callback segments, improved "interactive" options and experience.
    • Admin : Edit Extension : Expanded the range of characters permitted in name fields to include more types of characters.
    • Admin : Main Menu : Removed unused items.
    • Recording Playback : Fixes content header issue which was forcing download under certain circumstances.
    • Dynamic Agent Logins : Addresses issue with mixed dynamic/static membership login problems using handsets dialing 111+extension to log in.

    24.3g - 2024-09-23

    • Queue Analytics Report : Fixes for hold time calculations for certain combinations of call events.
    • Queue Analytics Report : Improved timeout handling for report subcomponent which occasionally resulted in a loading screen.
    • VoIP Trunks : Special handling added for MS Teams DTMF transfer support.
    • Queue Analytics Report : Improved performance and output of "Agent Detail" when run as a scheduled report.

    24.3f - 2024-09-02

    • Recording Handler : Improved handling for ".wav" extension variances.
    • Queue Analytics Report : Fixes for timestamps which are inaccurate for call events vs. agent login/logout events affecting stats.
    • Edit ACD : Fixes for periodic announcement sound/frequency feature toggle handling.

    24.3e - 2024-08-23

    • Team Panel : Resolved visual bug where callers transferred by agents were not clearing from their active calls.
    • Aastra Phone : XML Directory render issue addressed.
    • Queue Analytics Report : Handling of callback in queue dialout segments improved.
    • Queue Analytics / CDR Reports : Data limits adjustments.
    • Admin / Queue Monitor : Resolves visual bug.
    • Admin / Edit ACD : Save issue with dialout options resolved.

    24.3d - 2024-07-27

    • Team Panel : Resolved visual bug where callers transferred by agents were not clearing from their active calls.
    • Manage Extensions : Bulk changes upload CSV crash issue resolved.
    • Queues : Resolved "ring in use" issues with callbacks in queue.
    • Voicemail : Fixed situation where delete=yes was causing non-delivery in certain configurations.
    • Voicemail : Password strength enforcement script improvements.
    • Housekeeping : Improved temporary file purging for sound playbacks.

    24.3c - 2024-05-29

    • Firewall Controls : App Filtering behavior fixes for Allow Specified mode.
    • Queue : Ring in use behavior improvements.
    • Device Manager : Edit device mode change disabled to prevent lost mac addresses for hotdesk stations.
    • Overall : Improved filtering of special characters in display names.
    • User Portal : Web Phone : Resolved issue with transfer buttons inconsistently appearing in certain situations.

    24.3b - 2024-05-04

    • Voicemail Transcription : System updates.
    • Fax Recipients : Now hidden from directory by default.
    • User Portal : Layout with voicemail widget improved.
    • User Portal : Improved handling / messages for users who have blocked media permission.
    • Firewall Controls : Fixed bug with App Filtering save.
    • CDR : Improved lookup logic for uniqueid.

    24.2a - 2024-04-16

    • CDR Processor : Performance improvements for larger systems
    • Team Panel: Bugfix for abandoned call counts
    • Dialplan : Enhancements for IVR option tracking and other CDR event detail
    • ACD : Ringinuse behavior improvements to prevent transferred calls from affecting status of agents
    • Admin : Call recording granularity labels fixed to resolve ambiguity, logic made consistent
    • Admin / CDR : Resolved issue with missing WAV file extensions causing playback icon to be missing.
    • Admin / Email Templates : Underscores now allowed in all fields
    • Queue Analytics Report : Improved handling for invalid agent lookups
    • Admin / Parking Lots : Resolved cosmetic issue displaying parking slots
    • Core : Fax detection now unsupported due to stability issues with required drivers, override option added for systems which choose to continue to use the feature. 

    24.1d - 2024-03-07

    • Admin : Extension suggestion autocomplete issue resolved
    • User Portal : Reliability issue with system directory widget on some systems resolved
    • Queue Analytics Report : Agent name fixed when using external numbers
    • User Portal : Forgot password email issue corrected
    • Admin / Monitoring Activity Report : Performance improvements
    • Admin / VoIP Trunks : Fixed saving issues
    • IP Phone Directories : Fixes for PHP8 for Yealink and Sangoma phones
    • Admin / Manage Extensions : Fixes for CVS import/export

     

    23.4c - 2023-12-31

    • All UIs: ClearlyIP logos / styling
    • Stability and performance improvements

    23.4b - 2023-11-05

    • Team Panel : Agent widget search feature added + performance improvement.
    • User Portal : Queue analytics reports enhanacments, export
    • User Portal : Queue analytics report scheduling option added
    • Admin : CDR search logic enhancements
    • CDR : Call recording events tracking added
    • User Portal : Agent login permissions restriction options added
    • User Portal : Agent history lookup bug fixed for agents without login history

    23.4a - 2023-10-09

    • Admin : Scheduled reports processing improvements, added cdr
    • ACD : SLA alarm for max callers in queue added
    • Admin : Firewall Module : Added missing country

    23.3e - 2023-09-21

    • Admin : Monitoring Activity Report improvements
    • Admin : Scheduled Reports performance enhancement / error email handling
    • User Portal : Queue Analytics report visual / performance improvements
    • Admin : Edit IVR menus / special character handling bugfix for non-voice destinations
    • Admin : Manage Timeschedules : Bugfix for deleted item resequence issue

    23.3d - 2023-09-08

    • Admin : Device Template : Button bugfix
    • User Portal : Web softphone ringer preference override feature improvement
    • User Portal : Bugfix for personal directory loading issue
    • Admin : Fax Recipients : UI mandatory field enforcement bugfix
    • User Portal : Queue Analytics historical agent logic improvements

    23.3c - 2023-08-09

    • Admin : Caller ID localication feature improvements
    • Admin : Internal extension reference link improvements
    • Team Panels : Functional improvement for queue holding data

    23.3b - 2023-08-02

    • Team Panels : Bug fixes / efficiencies
    • Admin : Codec personalization bug fix

    23.3a - 2023-07-26

    • Core Engine : System health management
    • Core Engine : Cache options added / performance enhancements
    • Team Panel : UI bugfixes for scrolling
    • Edit Extension : Bug fix related to name changes on agents signed into queues
    • Voicemail : Housekeeping improvements for deleted folders
    • Extensions / General Settings : Codec personalization options

    23.2b - 2023-05-12

    • Admin : Extension status report
    • Admin : General Settings / Software restart/reload controls
    • Voicemail : Enhanced transcriptions / AI categorization
    • ACD : Agent auto-logout ALL queues option added

    23.2a - 2023-04-11

    • Core Engine : Caching improvements
    • ACD : Agent auto-logout
    • ACD : Callback timeout / email summary feature added
    • Admin UI : Several icon fixes, widget improvements
    • Portal : Call timer efficiency improvements
    • Team Panels : Reduced refreshes for config changes

    23.1c - 2023-02-12

    • ACD : Added dial-out option menu manager
    • Queue Analytics : Scheduled report fixes
    • Find-Me / Follow-Me : Call routing improvements

    23.1b - 2023-01-19

    • CDR Processor : Enchanced event details on several call scenarios
    • Device Handling : Enhanced support for ALGO and other manufacturer paging adapters
    • User Portal : Bugfix related to preference overrides for supervisors

    23.1a - 2023-01-10

    • Team Panel / Queue Analytics - Chart Graphics Improvements
    • Team Panel : Improvements with themes
    • Web Phone : Addressed rare transfer sequence issue involving older phones
    • CDR Report : Enhancements
    • Queue Analytics Report : Bug Fixes

    22.4b - 2022-12-20

    • Call Detail Records : Upgraded Event Engine, UI Reports, Call Details
    • Event / Socket Engine : Performance / Structure Improvements
    • Queue Analytics Report : Upgraded Logic / Improved Graphs / Exports / Agent Details
    • CallerID Localization : Feature for target-proximity CID auto-selection based on campaigns.
    • Trunks : CPS Limit Options

    22.4a - 2022-11-22

    • Queue External Agents : Hybrid Agent+External / External Numbers
    • Queue Agents History : Historical queue associations. Includes data migration tool.
    • Queue Analytics Report : Performance / Quality Enhancements
    • Team Panels : Performance Improvements / Reload Reduction
    • User Portal : External Agent Integration / Performance Enhancements
    • Call Park : Timeout Destination Bugix
    • Find-Me/Follow-Me : Suppress Press-1 for system extensions within FMFM target list
    • Device Refresh Engine : Performance / Reliability Improvements
    • CDR Processor : Fix API/Portal Generated Call Processing Issue
    • Team Panel / User Portal : Unavailable Agent Detection / Filtration
    • Queue Agent Alarms : Visual / Audio / Email Alers for Minimum Queue Agent Threshholds
    • User Portal : Enhanced Password Lockout User Experience

    22.3e - 2022-09-28

    • User Portal : Call history table bugfix
    • Team Panel : Call timer w/multicast paging bugfix

    22.3d - 2022-09-26

    • Admin : Call recording playback performance improvements

    22.3c - 2022-09-24

    • Team Panel / User Portal : Memory Performance Enhancements
    • Queue Analytics Report : Bug Fix
    • Call Recording Handler : Performance Improvements

    22.3b - 2022-09-01

    • Music on Hold : Updated music library, defaults to random playback.
    • Call Transcription : Searchable by keywords in CDR.

    22.3a - 2022-08-31

    • Platform : Support for Spanish + French server (sounds) languages.
    • User Portal : French language support added.
    • Web Phone : Context customization bug fix.
    • User Portal : 2FA Email Login support added.
    • Admin : Recording playback log added.
    • Digium D70 : Smartblf bug fix for contact handling.
    • Admin : Edit Extension : Added force portal password reset option.
    • Admin : Music on Hold folder options added.

    22.2d - 2022-06-10

    • Team Panel Admin : Improved queue selection handling.
    • System : Better feedback for agents who make mistakes logging into queues.
    • Device Refresh Engine : Performance improvements and upgraded SQL connection handler.
    • Manage Devices : Improved device refresh and advanced editing handling.

    22.2c - 2022-04-28

    • Firewall Module - Performance enhancement / fail2ban Integration
    • User Portal : Label Typo / Validation enhancement
    • Team Panrl : Updated login/logout handling for agent tooltip

    22.2b - 2022-04-13

    • Queue call waiting granularity improvement
    • Bulk import / export bug fix
    • User Portal : Made delete voicemail after emailing consisitent with other workflows

    22.2a - 2022-04-01

    • Team Panel bug fix for agent summary.
    • Admin UI extensions bulk uploader bug fix.
    • Admin UI find-me follow-me improved filtering for non-numeric characters.

    22.1g - 2022-03-24

    • Device status report performance improvements.
    • Call recording bug in certain situations fixed.

    22.1f - 2022-03-17

    • Device Status Report logging enhancement.
    • Queue Agents device minder configuration enhancement.
    • Enhanced E911 email notification SMTP logging.

    22.1e - 2022-03-03

    • E911 Email Logging Enhancement
    • User Portal : Personal directory bug fix

    22.1d - 2022-02-24

    • Bug fixes for call recording handling on long calls, personal directory items, and scheduled reporting.

    22.1c - 2022-02-10

    • Added support for Yealink Expansion Modules
    • Autocomplete extension enhancement for Admin UI entry
    • Bulk upload bug fix

    22.1b - 2022-01-25

    • Enhanced Queue Analytics Report / Hourly Drill-down
    • CDR processing bugfixes / enhancements

    22.1a - 2022-01-06

    • Server Activation : Route pattern fix, Secure Meet bundle improvement.

    21.4c - 2021-12-22

    • Edit Extension : Reset Feature bug fixes
    • Trunks : Added call connect announcement feature to assist regulatory compliance

    21.4b - 2021-12-02

    • Queue Analytics Report : Bug fix re: Ring No Answer data points

    21.4a - 2021-11-23

    • Admin : Scheduled Reports (Queue Analytics, Device Status)
    • User Portal : Personal directory item sequencing bug fix
    • Admin : Disable intercom default change for extensions
    • Admin : Voicemail attachment option added.

    21.3c - 2021-10-18

    • Team Panel : Agent sort feature enhancements
    • User Portal : Enhanced Queue Analytics report features
    • User Portal : Extension settings enhancements / reorganization

    21.3b - 2021-10-06

    • Team Panel : Reliability / timer enhancements
    • Admin UI: Multicast Paging Save Bugfix
    • Team Panel : Added Legend
    • Queue Analytics Report : Agent-level call details, improved exporter
    • Device Template : New devices, paramater updates
    • Presence Activity Tracking : Logging for agent status changes for reporting break/away/dnd etc. time.

    21.3a - 2021-07-26

    • Edit Extensions : Alternate email for portal password recovery added.
    • Edit Extensions : Reset to default for extension reuse feature added.
    • User Portal : Voicemail widget performance improvements.

    21.2e - 2021-07-19

    • Device Status Report : Improved performance and WebRTC endpoint data integration.
    • Devices : CSV import bugfix for hotdesk stations.
    • User Portal : FMFM save button logic improvement.

    21.2d - 2021-06-23

    • Fax Receiver : Updated email logger and receive log issue corrected.
    • DID Assignments : Added support for international DIDs
    • Carrier Services Module : Added UI Modules / Functionality
    • User Portal : Realtime Agent Login/Logout Event Handling

    21.2c - 2021-06-11

    • User Portal : Queue agent real-time filtering
    • User Portal : Slimmer navbars
    • Admin : Device status report enhanced to include WebRTC endpoints
    • User Portal : Hidden and alternate internal directory entry bug fixes
    • User Portal : Voicemail widget performance improvements

    21.2b - 2021-05-04

    • Corrected IVR actions email sender logging issue.
    • Enhanced panel server backend functionality.
    • CDR Processor updated to exclude non-answered queue participants.
    • Call group / pickup group logic fix in Edit Extension.

    21.2a - 2021-04-26

    • User Portal : FMFM multiple destination bug fix.
    • Directory Entries : Deleted device bug fix.

    21.1k - 2021-04-21

    • Enhanced e-mail activity logging.
    • Zabbix HTTPS iframe issue fixed.
    • User Portal : Softphone dialpad star/pound dialing issues fixed.

    21.1j - 2021-04-15

    • Fax Receiver : Added g711 fallback, enabled email activity logging.
    • Parking slot line key prefixes added

    21.1h - 2021-03-23

    • D70 Sidecar Sequence Fix
    • Yealink Hotdesk Logged Out Label Fix
    • Web Softphone: Double attended transfer bug fix

    21.1f - 2021-03-03

    • Updated Secure Meeting Module (compatible with publicly available EPlatform Secure Meet apps)
    • Server activator improvements

    21.1d - 2021-02-09

    • Team Panels : Added new SLA / Queue Information Features

    21.1c - 2021-02-03

    • User Portal Softphone: Allow * dialing for feature code access.
    • Team Panels: Live event refresh handling improvements.
    • User Portal: Presence status drop-down bug fix
    • User Portal: Voicemail module performance and sort improvements.
    • User Portal Softphone: Attended transfer cancel/retry bug fix.

    21.1b - 2021-01-28

    • User Portal : Multi-language support added
    • User Portal : Spanish language translation added
    • Yealink XML directory bugfix

    21.1a - 2021-01-19

    • ACD Service Level Alarms for User Portal
    • Customizable User Status Call Routing
    • User Portal : Supervisor Queue Analytics
    • User Portal : Live Queue Calls Filtering Feature
    • Extension level user portal overrides to enable/disable features.
    • ACD: External agents bugfixes
    • Extension pickup group configuration option added.

    20.4j - 2020-11-20

    • Live Queue Panel/Portal Data Enhancements
    • Improve DID/IVR UI performance for systems with more than 1000 DIDs/IVRs.
    • Added Extension SIP feature toggle for non-voice extensions.
    • Softphone feature enhancements

    20.4a - 2020-10-19

    • User Portal : Web Softphone (NEW)

    20.3 - 2020-10-06

    • Bug fixes for User Portal Find-Me/Follow-Me Save

    20.2z - 2020-09-28

    • Fixed user portal forgot password bug when password complexity disabled.
    • Improved API backend layout.

    20.2w - 2020-09-08

    • Added phone template support for Mitel/Aastra handsets.

    20.2u - 2020-08-25

    • Team Panels : Drag/drop to queue handling added.
    • Web Meetings : Added auto-status for system participants.
    • User Portal : Added capability to upload greetings.

    20.2f - 2020-07-21

    • Enhanced recording transcription for conference calls.

    20.2e - 2020-07-14

    • Added support for SSL via LetsEncrypt
    • Conference Bridge Recording and Transcription enhancements
    • Added Call transcript download to User Portal Call History

    20.2d - 2020-06-30

    • Improved packaging for machine automation.
    • Improved screen pop variable handling for user-created variables.

    20.2b - 2020-06-22

    • IVR Action Builder : Enhanced IVR application logic, extendable.
    • Sound Recording Extensions - Set password on extension to allow remote recording replacement.
    • cfg_IndexFocus - Global parameter, allows hostname URL to focus on /portal or /admin.

    20.2a - 2020-06-10

    • User Portal v2 Released
    • User Portal v2 - Voicemail Module
    • User Portal v2 - Real-Time Call Handling
    • User Portal v2 - Agent Screen Pops
    • User Portal v2 - Meetings
    • Web Meetings - Secure Screen Share / Video Meetings
    • Team Panels - External agents improvements

    20.0g - 2020-03-23

    • Various bug fixes

    20.0d - 2020-02-19

    • Improved config handling for misc. manufacturer devices.
    • Fixed agent link removal issue on extension removal.

    19.4j - 2020-02-04

    • Bulk import/export bug fixes.

    20.0b - 2020-01-21

    • Refresh Edit Devices - Improved functionality
    • Time Route / IVR - Better extension validation
    • Bulk upload improvement for devices/extensions

    20.0a - 2019-12-20

    • v20.x branch created for new features
    • Hotdesking *11 feature implemented

    19.4i - 2019-12-20

    • Bug fixes in recorded sounds by phone
    • Added recording append feature to callback in queue callbacks
    • Edit VoIP Trunks - Added Outbound Auth feature
    • User Portal - Added ring time override feature

    19.4h - 2019-12-06

    • E911 Feature Enhancements (Auto-dial notify, e-mail)

    19.4g - 2019-12-04

    • Database schema audit tool added.
    • Bug fixes
    • Polycom device config engine enhancements
    • Panel server backend improvements
    • Phone logo handling enhancements for Yealink phones

    19.4f - 2019-11-27

    • Bug fix on Teams / Agent Login/Logout typo.

    19.4e - 2019-11-20

    • Enhanced Queue Analytics Report

    19.4d - 2019-11-18

    • Admin UI Bugfixes
    • Enhanced Team Panels preferences screen
    • Addressed device refresh issue with Yealink phones
    • Revised dynamic agent methodology

    19.4a - 2019-10-21

    • Team Panels - Wallboards for Work Groups and ACD
    • Queue Analytics Report - Historical queue reporting
    • Bugfixes & UI Improvements
    • User Storage Report (Upgrades/Replaces Voicemail Usage Report)
    • Enhanced Dynamic Queue Members

    19.3b - 2019-07-24

    • Firewall Controls / Geo Fencing
    • New Connected Calls Realtime Dashboard
    • User-Level Admin Permissions / Roles
    • Find-Me / Follow-Me Enhancements
    • Various UI Enhancements
    • Bug Fixes

    19.2h - 2019-06-05

    • DID importer improvements.
    • Enhanced personal directory / device management screens

    19.2g - 2019-05-22

    • Enhanced Find-Me Follow-Me
    • Enhanced Device Management

    19.2f - 2019-05-13

    • Enhanced Device Contacts Manager
    • Clone Contacts Feature
    • UI Revisions

    19.2e - 2019-04-23

    • XML Directory Feature Enhancements
    • Intercom Feature Refinement
    • UI Updates / Icon Changes
    • Error Handling / Validation Improvements
    • Bug Fixes

    19.2c - 2019-04-10

    • Bug Fixes
    • Improved device import (MAC address case handling)
    • UI Refreshes / High-res logos

    19.2b - 2019-04-04

    • Admin UI Refreshes
    • Bug Fixes
    • Improved JS/CSS/Font Efficiency
    • Import / Export Updates

    19.1n - 2019-03-20

    • General bugfixes.
    • Admin UI refreshes
    • Device handler / importer improvements

    19.1m - 2019-03-04

    • Unknown MAC address helper for Add New Devices added.
    • API functions added.
    • UI Refreshes

    19.1l - 2019-02-21

    • New CDR Module
    • Enhanced MOH UI / Player
    • Enhanced Manage Sounds
    • Admin UI Refreshes

    19.1k - 2019-01-21

    • Enhanced Polycom Device Support
    • Polycom Phones : Parked Calls App
    • Extensions : Intercom Permission Feature Added
    • Phone Provisioning Engine Updates
    • Admin UI Refreshes
    • Updated Fax Receiver Engine / E-Mail Templates

    18.4i - 2018-12-17

    • Dial By Name Directory w/TTS
    • API Enhancements
    • HTTP Security Enhancement (Apache conf / Cloud Image)
    • Admin UI Refreshes
    • Nightly Recording Management Updates

     




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