Following are release details for EPlatform.

24.2a - 2024-04-16

• CDR Processor : Performance improvements for larger systems
• Team Panel: Bugfix for abandoned call counts
• Dialplan : Enhancements for IVR option tracking and other CDR event detail
• ACD : Ringinuse behavior improvements to prevent transferred calls from affecting status of agents
• Admin : Call recording granularity labels fixed to resolve ambiguity, logic made consistent
• Admin / CDR : Resolved issue with missing WAV file extensions causing playback icon to be missing.
• Admin / Email Templates : Underscores now allowed in all fields
• Queue Analytics Report : Improved handling for invalid agent lookups
• Admin / Parking Lots : Resolved cosmetic issue displaying parking slots
• Core : Fax detection now unsupported due to stability issues with required drivers, override option added for systems which choose to continue to use the feature. 

24.1d - 2024-03-07

• Admin : Extension suggestion autocomplete issue resolved
• User Portal : Reliability issue with system directory widget on some systems resolved
• Queue Analytics Report : Agent name fixed when using external numbers
• User Portal : Forgot password email issue corrected
• Admin / Monitoring Activity Report : Performance improvements
• Admin / VoIP Trunks : Fixed saving issues
• IP Phone Directories : Fixes for PHP8 for Yealink and Sangoma phones
• Admin / Manage Extensions : Fixes for CVS import/export

23.4c - 2023-12-31

• All UIs: ClearlyIP logos / styling
• Stability and performance improvements

23.4b - 2023-11-05

• Team Panel : Agent widget search feature added + performance improvement.
• User Portal : Queue analytics reports enhanacments, export
• User Portal : Queue analytics report scheduling option added
• Admin : CDR search logic enhancements
• CDR : Call recording events tracking added
• User Portal : Agent login permissions restriction options added
• User Portal : Agent history lookup bug fixed for agents without login history

23.4a - 2023-10-09

• Admin : Scheduled reports processing improvements, added cdr
• ACD : SLA alarm for max callers in queue added
• Admin : Firewall Module : Added missing country

23.3e - 2023-09-21

• Admin : Monitoring Activity Report improvements
• Admin : Scheduled Reports performance enhancement / error email handling
• User Portal : Queue Analytics report visual / performance improvements
• Admin : Edit IVR menus / special character handling bugfix for non-voice destinations
• Admin : Manage Timeschedules : Bugfix for deleted item resequence issue

23.3d - 2023-09-08

• Admin : Device Template : Button bugfix
• User Portal : Web softphone ringer preference override feature improvement
• User Portal : Bugfix for personal directory loading issue
• Admin : Fax Recipients : UI mandatory field enforcement bugfix
• User Portal : Queue Analytics historical agent logic improvements

23.3c - 2023-08-09

• Admin : Caller ID localication feature improvements
• Admin : Internal extension reference link improvements
• Team Panels : Functional improvement for queue holding data

23.3b - 2023-08-02

• Team Panels : Bug fixes / efficiencies
• Admin : Codec personalization bug fix

23.3a - 2023-07-26

• Core Engine : System health management
• Core Engine : Cache options added / performance enhancements
• Team Panel : UI bugfixes for scrolling
• Edit Extension : Bug fix related to name changes on agents signed into queues
• Voicemail : Housekeeping improvements for deleted folders
• Extensions / General Settings : Codec personalization options

23.2b - 2023-05-12

• Admin : Extension status report
• Admin : General Settings / Software restart/reload controls
• Voicemail : Enhanced transcriptions / AI categorization
• ACD : Agent auto-logout ALL queues option added

23.2a - 2023-04-11

• Core Engine : Caching improvements
• ACD : Agent auto-logout
• ACD : Callback timeout / email summary feature added
• Admin UI : Several icon fixes, widget improvements
• Portal : Call timer efficiency improvements
• Team Panels : Reduced refreshes for config changes

23.1c - 2023-02-12

• ACD : Added dial-out option menu manager
• Queue Analytics : Scheduled report fixes
• Find-Me / Follow-Me : Call routing improvements

23.1b - 2023-01-19

• CDR Processor : Enchanced event details on several call scenarios
• Device Handling : Enhanced support for ALGO and other manufacturer paging adapters
• User Portal : Bugfix related to preference overrides for supervisors

23.1a - 2023-01-10

• Team Panel / Queue Analytics - Chart Graphics Improvements
• Team Panel : Improvements with themes
• Web Phone : Addressed rare transfer sequence issue involving older phones
• CDR Report : Enhancements
• Queue Analytics Report : Bug Fixes

22.4b - 2022-12-20

• Call Detail Records : Upgraded Event Engine, UI Reports, Call Details
• Event / Socket Engine : Performance / Structure Improvements
• Queue Analytics Report : Upgraded Logic / Improved Graphs / Exports / Agent Details
• CallerID Localization : Feature for target-proximity CID auto-selection based on campaigns.
• Trunks : CPS Limit Options

22.4a - 2022-11-22

• Queue External Agents : Hybrid Agent+External / External Numbers
• Queue Agents History : Historical queue associations. Includes data migration tool.
• Queue Analytics Report : Performance / Quality Enhancements
• Team Panels : Performance Improvements / Reload Reduction
• User Portal : External Agent Integration / Performance Enhancements
• Call Park : Timeout Destination Bugix
• Find-Me/Follow-Me : Suppress Press-1 for system extensions within FMFM target list
• Device Refresh Engine : Performance / Reliability Improvements
• CDR Processor : Fix API/Portal Generated Call Processing Issue
• Team Panel / User Portal : Unavailable Agent Detection / Filtration
• Queue Agent Alarms : Visual / Audio / Email Alers for Minimum Queue Agent Threshholds
• User Portal : Enhanced Password Lockout User Experience

22.3e - 2022-09-28

• User Portal : Call history table bugfix
• Team Panel : Call timer w/multicast paging bugfix

22.3d - 2022-09-26

• Admin : Call recording playback performance improvements

22.3c - 2022-09-24

• Team Panel / User Portal : Memory Performance Enhancements
• Queue Analytics Report : Bug Fix
• Call Recording Handler : Performance Improvements

22.3b - 2022-09-01

• Music on Hold : Updated music library, defaults to random playback.
• Call Transcription : Searchable by keywords in CDR.

22.3a - 2022-08-31

• Platform : Support for Spanish + French server (sounds) languages.
• User Portal : French language support added.
• Web Phone : Context customization bug fix.
• User Portal : 2FA Email Login support added.
• Admin : Recording playback log added.
• Digium D70 : Smartblf bug fix for contact handling.
• Admin : Edit Extension : Added force portal password reset option.
• Admin : Music on Hold folder options added.

22.2d - 2022-06-10

• Team Panel Admin : Improved queue selection handling.
• System : Better feedback for agents who make mistakes logging into queues.
• Device Refresh Engine : Performance improvements and upgraded SQL connection handler.
• Manage Devices : Improved device refresh and advanced editing handling.

22.2c - 2022-04-28

• Firewall Module - Performance enhancement / fail2ban Integration
• User Portal : Label Typo / Validation enhancement
• Team Panrl : Updated login/logout handling for agent tooltip

22.2b - 2022-04-13

• Queue call waiting granularity improvement
• Bulk import / export bug fix
• User Portal : Made delete voicemail after emailing consisitent with other workflows

22.2a - 2022-04-01

• Team Panel bug fix for agent summary.
• Admin UI extensions bulk uploader bug fix.
• Admin UI find-me follow-me improved filtering for non-numeric characters.

22.1g - 2022-03-24

• Device status report performance improvements.
• Call recording bug in certain situations fixed.

22.1f - 2022-03-17

• Device Status Report logging enhancement.
• Queue Agents device minder configuration enhancement.
• Enhanced E911 email notification SMTP logging.

22.1e - 2022-03-03

• E911 Email Logging Enhancement
• User Portal : Personal directory bug fix

22.1d - 2022-02-24

• Bug fixes for call recording handling on long calls, personal directory items, and scheduled reporting.

22.1c - 2022-02-10

• Added support for Yealink Expansion Modules
• Autocomplete extension enhancement for Admin UI entry
• Bulk upload bug fix

22.1b - 2022-01-25

• Enhanced Queue Analytics Report / Hourly Drill-down
• CDR processing bugfixes / enhancements

22.1a - 2022-01-06

• Server Activation : Route pattern fix, Secure Meet bundle improvement.

21.4c - 2021-12-22

• Edit Extension : Reset Feature bug fixes
• Trunks : Added call connect announcement feature to assist regulatory compliance

21.4b - 2021-12-02

• Queue Analytics Report : Bug fix re: Ring No Answer data points

21.4a - 2021-11-23

• Admin : Scheduled Reports (Queue Analytics, Device Status)
• User Portal : Personal directory item sequencing bug fix
• Admin : Disable intercom default change for extensions
• Admin : Voicemail attachment option added.

21.3c - 2021-10-18

• Team Panel : Agent sort feature enhancements
• User Portal : Enhanced Queue Analytics report features
• User Portal : Extension settings enhancements / reorganization

21.3b - 2021-10-06

• Team Panel : Reliability / timer enhancements
• Admin UI: Multicast Paging Save Bugfix
• Team Panel : Added Legend
• Queue Analytics Report : Agent-level call details, improved exporter
• Device Template : New devices, paramater updates
• Presence Activity Tracking : Logging for agent status changes for reporting break/away/dnd etc. time.

21.3a - 2021-07-26

• Edit Extensions : Alternate email for portal password recovery added.
• Edit Extensions : Reset to default for extension reuse feature added.
• User Portal : Voicemail widget performance improvements.

21.2e - 2021-07-19

• Device Status Report : Improved performance and WebRTC endpoint data integration.
• Devices : CSV import bugfix for hotdesk stations.
• User Portal : FMFM save button logic improvement.

21.2d - 2021-06-23

• Fax Receiver : Updated email logger and receive log issue corrected.
• DID Assignments : Added support for international DIDs
• Carrier Services Module : Added UI Modules / Functionality
• User Portal : Realtime Agent Login/Logout Event Handling

21.2c - 2021-06-11

• User Portal : Queue agent real-time filtering
• User Portal : Slimmer navbars
• Admin : Device status report enhanced to include WebRTC endpoints
• User Portal : Hidden and alternate internal directory entry bug fixes
• User Portal : Voicemail widget performance improvements

21.2b - 2021-05-04

• Corrected IVR actions email sender logging issue.
• Enhanced panel server backend functionality.
• CDR Processor updated to exclude non-answered queue participants.
• Call group / pickup group logic fix in Edit Extension.

21.2a - 2021-04-26

• User Portal : FMFM multiple destination bug fix.
• Directory Entries : Deleted device bug fix.

21.1k - 2021-04-21

• Enhanced e-mail activity logging.
• Zabbix HTTPS iframe issue fixed.
• User Portal : Softphone dialpad star/pound dialing issues fixed.

21.1j - 2021-04-15

• Fax Receiver : Added g711 fallback, enabled email activity logging.
• Parking slot line key prefixes added

21.1h - 2021-03-23

• D70 Sidecar Sequence Fix
• Yealink Hotdesk Logged Out Label Fix
• Web Softphone: Double attended transfer bug fix

21.1f - 2021-03-03

• Updated Secure Meeting Module (compatible with publicly available EPlatform Secure Meet apps)
• Server activator improvements

21.1d - 2021-02-09

• Team Panels : Added new SLA / Queue Information Features

21.1c - 2021-02-03

• User Portal Softphone: Allow * dialing for feature code access.
• Team Panels: Live event refresh handling improvements.
• User Portal: Presence status drop-down bug fix
• User Portal: Voicemail module performance and sort improvements.
• User Portal Softphone: Attended transfer cancel/retry bug fix.

21.1b - 2021-01-28

• User Portal : Multi-language support added
• User Portal : Spanish language translation added
• Yealink XML directory bugfix

21.1a - 2021-01-19

• ACD Service Level Alarms for User Portal
• Customizable User Status Call Routing
• User Portal : Supervisor Queue Analytics
• User Portal : Live Queue Calls Filtering Feature
• Extension level user portal overrides to enable/disable features.
• ACD: External agents bugfixes
• Extension pickup group configuration option added.

20.4j - 2020-11-20

• Live Queue Panel/Portal Data Enhancements
• Improve DID/IVR UI performance for systems with more than 1000 DIDs/IVRs.
• Added Extension SIP feature toggle for non-voice extensions.
• Softphone feature enhancements

20.4a - 2020-10-19

• User Portal : Web Softphone (NEW)

20.3 - 2020-10-06

• Bug fixes for User Portal Find-Me/Follow-Me Save

20.2z - 2020-09-28

• Fixed user portal forgot password bug when password complexity disabled.
• Improved API backend layout.

20.2w - 2020-09-08

• Added phone template support for Mitel/Aastra handsets.

20.2u - 2020-08-25

• Team Panels : Drag/drop to queue handling added.
• Web Meetings : Added auto-status for system participants.
• User Portal : Added capability to upload greetings.

20.2f - 2020-07-21

• Enhanced recording transcription for conference calls.

20.2e - 2020-07-14

• Added support for SSL via LetsEncrypt
• Conference Bridge Recording and Transcription enhancements
• Added Call transcript download to User Portal Call History

20.2d - 2020-06-30

• Improved packaging for machine automation.
• Improved screen pop variable handling for user-created variables.

20.2b - 2020-06-22

• IVR Action Builder : Enhanced IVR application logic, extendable.
• Sound Recording Extensions - Set password on extension to allow remote recording replacement.
• cfg_IndexFocus - Global parameter, allows hostname URL to focus on /portal or /admin.

20.2a - 2020-06-10

• User Portal v2 Released
• User Portal v2 - Voicemail Module
• User Portal v2 - Real-Time Call Handling
• User Portal v2 - Agent Screen Pops
• User Portal v2 - Meetings
• Web Meetings - Secure Screen Share / Video Meetings
• Team Panels - External agents improvements

20.0g - 2020-03-23

• Various bug fixes

20.0d - 2020-02-19

• Improved config handling for misc. manufacturer devices.
• Fixed agent link removal issue on extension removal.

19.4j - 2020-02-04

• Bulk import/export bug fixes.

20.0b - 2020-01-21

• Refresh Edit Devices - Improved functionality
• Time Route / IVR - Better extension validation
• Bulk upload improvement for devices/extensions

20.0a - 2019-12-20

• v20.x branch created for new features
• Hotdesking *11 feature implemented

19.4i - 2019-12-20

• Bug fixes in recorded sounds by phone
• Added recording append feature to callback in queue callbacks
• Edit VoIP Trunks - Added Outbound Auth feature
• User Portal - Added ring time override feature

19.4h - 2019-12-06

• E911 Feature Enhancements (Auto-dial notify, e-mail)

19.4g - 2019-12-04

• Database schema audit tool added.
• Bug fixes
• Polycom device config engine enhancements
• Panel server backend improvements
• Phone logo handling enhancements for Yealink phones

19.4f - 2019-11-27

• Bug fix on Teams / Agent Login/Logout typo.

19.4e - 2019-11-20

• Enhanced Queue Analytics Report

19.4d - 2019-11-18

• Admin UI Bugfixes
• Enhanced Team Panels preferences screen
• Addressed device refresh issue with Yealink phones
• Revised dynamic agent methodology

19.4a - 2019-10-21

• Team Panels - Wallboards for Work Groups and ACD
• Queue Analytics Report - Historical queue reporting
• Bugfixes & UI Improvements
• User Storage Report (Upgrades/Replaces Voicemail Usage Report)
• Enhanced Dynamic Queue Members

19.3b - 2019-07-24

• Firewall Controls / Geo Fencing
• New Connected Calls Realtime Dashboard
• User-Level Admin Permissions / Roles
• Find-Me / Follow-Me Enhancements
• Various UI Enhancements
• Bug Fixes

19.2h - 2019-06-05

• DID importer improvements.
• Enhanced personal directory / device management screens

19.2g - 2019-05-22

• Enhanced Find-Me Follow-Me
• Enhanced Device Management

19.2f - 2019-05-13

• Enhanced Device Contacts Manager
• Clone Contacts Feature
• UI Revisions

19.2e - 2019-04-23

• XML Directory Feature Enhancements
• Intercom Feature Refinement
• UI Updates / Icon Changes
• Error Handling / Validation Improvements
• Bug Fixes

19.2c - 2019-04-10

• Bug Fixes
• Improved device import (MAC address case handling)
• UI Refreshes / High-res logos

19.2b - 2019-04-04

• Admin UI Refreshes
• Bug Fixes
• Improved JS/CSS/Font Efficiency
• Import / Export Updates

19.1n - 2019-03-20

• General bugfixes.
• Admin UI refreshes
• Device handler / importer improvements

19.1m - 2019-03-04

• Unknown MAC address helper for Add New Devices added.
• API functions added.
• UI Refreshes

19.1l - 2019-02-21

• New CDR Module
• Enhanced MOH UI / Player
• Enhanced Manage Sounds
• Admin UI Refreshes

19.1k - 2019-01-21

• Enhanced Polycom Device Support
• Polycom Phones : Parked Calls App
• Extensions : Intercom Permission Feature Added
• Phone Provisioning Engine Updates
• Admin UI Refreshes
• Updated Fax Receiver Engine / E-Mail Templates

18.4i - 2018-12-17

• Dial By Name Directory w/TTS
• API Enhancements
• HTTP Security Enhancement (Apache conf / Cloud Image)
• Admin UI Refreshes
• Nightly Recording Management Updates