Inbound Hunt Groups



Overview

Hunt groups are used by traditional analog or Key system phone systems.  The idea with a hunt group is if a analog line is in use and someone calls that number we want to have it roll over or hunt to a different analog line so that we can send the call to your legacy PBX still.

Setup Hunt Group

  • From the Menu click on Basic > Dialing Rule
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  • First thing we want to set is how many seconds we ring each line for when hunting down.  We recommend setting this to 60 as we do not really want to try an additional FXS port just because the call is not being answered.  We want to just try the additional FXS ports when the line is busy. If the port is busy it will automatically try the next available FXS port in the list.
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  • Define a Hunt Group number such as 4000 that we will route calls to and for Hunting style we want to pick Sequential that way it tries the ports in the order we want 1 at a time. If a port is busy/in use it will be skipped.
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  • Click on the Edit iconCapture4 to pick which internal extensions which map to our FXS ports we want to add to this group to try and ring and press Save.
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  • We will now see the list of ports we will try and ring and what order they are called in.  You can edit this order if you would like to change the order.
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Routing a DID to a Hunt Group

  • From the Menu click on Trunk > SIP Trunk
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  • Locate the DID you want to route to a Hunt Group and click on the field for that DID under the column DID Number.  In my example below I would click on the 200 as right now that DID is routing to internal extension 200 that is FXS port 2.
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  • Pick from the Hunt Group option which Hunt Group that you created you want to route to instead of the current extension/FXS port it is routing to.
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